5841243
Question 1
Question
Which of the followings are necessary for creating loyalty?
A. Quick reply
B. Patience
C. Great quality product
D. Delivery on time
Answer
-
A. Paying cash
-
B. Patience
-
C. Great quality product
-
D. Employee hours of operation
Question 2
Question
2. What is important for success in the business?
A. Customer royalty
B. Customer service
C. employee salary
D. hours of operation
Answer
-
A. Customer royalty
-
B. Customer service
Question 3
Question
4. Customer stays loyal when?
A. If we make value to them
B. If we listen to them
C. Give us cash
D. If they take picture with our company staff
Answer
-
A. If we make value to them
-
B. If we listen to them
Question 4
Question
Customer loyalty is one of the important area of success for the business?
Answer
- True
- False
Question 5
Question
6. Customer service involve none but affirmative attitude?
Answer
- True
- False
Question 6
Question
7. Customer royalty can be created when a customer is satisfied from the company?
Answer
- True
- False
Question 7
Question
8. Dealing with customer in an angry mood is proper?
Answer
- True
- False
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