1_Building customer royalty

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To test the learners
siddiqi_belqess
Quiz by siddiqi_belqess, updated more than 1 year ago More Less
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Created by siddiqi_belqess over 8 years ago
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Copied by siddiqi_belqess over 8 years ago
siddiqi_belqess
Copied by siddiqi_belqess over 8 years ago
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Resource summary

Question 1

Question
Which of the followings are necessary for creating loyalty? A. Quick reply B. Patience C. Great quality product D. Delivery on time
Answer
  • A. Paying cash
  • B. Salary
  • C. Great quality product
  • D. Employee hours of operation

Question 2

Question
2. What is important for success in the business? A. Customer royalty B. Customer service C. employee salary D. hours of operation
Answer
  • A. Customer royalty
  • B. Customer service

Question 3

Question
4. Customer stays loyal when? A. If we make value to them B. If we listen to them C. Give us cash D. If they take picture with our company staff
Answer
  • A. If we make value to them
  • B. If we listen to them

Question 4

Question
Customer loyalty is one of the important area of success for the business?
Answer
  • True
  • False

Question 5

Question
6. Customer service involve none but affirmative attitude?
Answer
  • True
  • False

Question 6

Question
7. Customer royalty can be created when a customer is satisfied from the company?
Answer
  • True
  • False

Question 7

Question
8. Dealing with customer in an angry mood is proper?
Answer
  • True
  • False
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