Question 1
Question
How do you read into the information configured in BIOS from within Windows?
Question 2
Question
Firmware contains code to fix errors or support new hardware.
Question 3
Question
It is not necessary to remove the power cord from the PC to install an Expansion Card, as long as the computer has been shut down.
Question 4
Question
Firmware upgrades include:
Answer
-
Security patches
-
Performance updates
-
Known issue updates
-
All of the above
Question 5
Question
Hard drives and optical drives can be configured through the system BIOS.
Question 6
Question
Which of the following are valid form factors?
Answer
-
Tower
-
Mini tower
-
Desktop
-
All of the above
Question 7
Question
Replacing the CMOS battery will reset which of the following?
Answer
-
Device drivers
-
Operating system
-
System date and time
-
All of the above
Question 8
Question
Heat sinks and thermal pastes are types of cooling systems.
Question 9
Question
Weighing out the pros and cons of performance and price is a CPU selection factor.
Question 10
Question
What are some examples of internal components of a computer?
Answer
-
Motherboard
-
Expansion slots
-
Riser cards
-
All of the above
Question 11
Question
What are some examples of devices that could be installed with an expansion card?
Answer
-
SATA drive
-
Video card
-
Network card
-
B and C
Question 12
Question
Bus speeds determine how fast data is transmitted.
Question 13
Question
Motherboard installation considerations include:
Answer
-
Checking manufacturer’s requirements
-
Verifying that the board fits your case
-
Checking any specific system requirements
-
All of the above
Question 14
Question
SDRAM is much faster than DDR
Question 15
Question
RAM Parity checking is the storing of redundant parity bit representing the parity of a small amount of computer data, to detect whether a data error has occurred.
Question 16
Question
Single-sided memory has all of its memory accessible at one time.
Question 17
Question
ECC is used only in upper-end systems such as high-end workstations and servers.
Question 18
Question
How many pins does a male serial connector have?
Question 19
Question
What is the purpose of a PATA connection?
Answer
-
IDE hard drives
-
Floppy drives
-
A and B
-
SATA drives
Question 20
Question
Wireless device connections include:
Answer
-
Bluetooth
-
IR
-
RF
-
All of the above
Question 21
Question
Analog transmissions carry information as continuous waves of electromagnetic or optical energy.
Question 22
Question
Which of the following are valid speeds for a magnetic hard drive?
Answer
-
5400
-
7200
-
10000
-
All of the above
Question 23
Question
Compact flash is a solid state drive.
Question 24
Question
A USB adapter connects the Compact Flash reader to the computer.
Question 25
Question
What is the storage capacity of a Blu-ray?
Answer
-
4.7 GB –17.08 GB
-
128 GB
-
5 TB
-
8.5 GB
Question 26
Question
Which of the following is a type of optical disk?
Answer
-
CD-ROM
-
Dual Layer DVD-RW
-
BD-RE
-
All of the above
Question 27
Question
Which of the following are characteristics of a CPU?
Answer
-
Speed
-
Core
-
Cache size
-
All of the above
Question 28
Question
A heat sink is a method of cooling a CPU.
Question 29
Question
The current USB standard is which of the following?
Question 30
Question
Up to 63 devices can be attached using Firewire.
Question 31
Question
What is the range for near field communication?
Question 32
Question
IR can penetrate walls.
Question 33
Question
You must have an HDMI physical connection for a Blu-Ray player.
Question 34
Question
The basic function of a power supply is to convert the electrical power from a wall socket to one that a PC can use.
Question 35
Question
The power supply in a conventional desktop system is designed to convert either 110 V (nominal) 80 Hz AC (alternating current) or 280 V (nominal) 60 Hz AC power into +3.3 V, +5 V, and +12 V DC (direct current) power.
Question 36
Question
Power supply safety recommendations include:
Answer
-
Checking for UL certification
-
Keeping the computer case closed during normal operation
-
Protecting the power supply
-
All of the above
Question 37
Question
Which of the two hardware configurations are most important to a gaming PC?
Answer
-
CPU
-
Hard drive space
-
Video card
-
A and C
Question 38
Question
The purpose of virtualization is to condense hardware servers down to a single hardware server
Question 39
Question
What are the two types of standard clients?
Answer
-
Short and Tall
-
Thin and Thick
-
Round and Square
-
None of the above
Question 40
Question
Thin client requirements include fast network connection and specialized software for server access.
Question 41
Question
Thick client requirements include access to local storage locations and robust hardware to meet application needs.
Question 42
Question
HDMI interface is electronically identical and compatible with the video-only DVI interface
Question 43
Question
The power wire of a USB interface can supply up to 750 milliamps of power at 5 volts.
Question 44
Question
If a cable box or PC has DVI out, but the TV or monitor only has HDMI in, a DVI-to-HDMI adapter cable is used to connect the video.
Question 45
Question
USB Standard supports how many devices?
Question 46
Question
Standard keyboards always include the full number pad to the right.
Question 47
Question
Where do you go to configure multiple displays?
Question 48
Question
Multimedia devices are either peripheral or internal components that transfer sound, images, or a combination of both from a personal computer.
Question 49
Question
An interactive whiteboard would be considered a specialized input device.
Question 50
Question
Expansion card configuration methods include:
Answer
-
Use plug - and - play installation
-
Install the manufacturer’s driver
-
Use the Add Hardware wizard
-
All of the above
Question 51
Question
SOHO networks are self - maintaining and do not need a firewall.
Question 52
Question
Which of the following features will you find on a wireless router?
Answer
-
Reset button
-
LAN Ethernet ports
-
WAN Ethernet ports
-
All of the above
Question 53
Question
Basic QoS is a set of parameters that controls the quality provided to network traffic
Question 54
Question
Basic QoS parameters include:
Answer
-
Delay amounts
-
Signal loss
-
Noise limits
-
All of the above
Question 55
Question
Which of the following is NOT a common SOHO security method?
Question 56
Question
Which of the following are valid types of printer technologies?
Answer
-
MFD
-
Laser printer
-
Thermal printer
-
All of the above
Question 57
Question
Which of the following printer technologies use heat transfer to produce an image on paper?
Answer
-
Inkjet
-
Laserjet
-
Impact printers
-
None of the above
Question 58
Question
Thermal printers can produce photo-quality output.
Question 59
Question
Printer toner is made up of which of the following?
Answer
-
Dried pigment
-
Iron, carbon and resin
-
Powdered ink
-
None of the above
Question 60
Question
Which of the following are valid Printer Driver types?
Answer
-
PPD
-
PCL
-
UDP
-
All of the above
Question 61
Question
Drivers are available on installation discs, or can be downloaded from the manufacturer’s website
Question 62
Question
Printers can be shared:
Answer
-
Via USB or Ethernet
-
Using Bluetooth, 802.11x, or IR
-
Using a printer server to manage the print queue for network shared printers
-
All of the above
Question 63
Question
A client server networking model is where all the computers in the network share responsibilities, management, and file sharing
Question 64
Question
A Network Interface Card has which of the following features?
Answer
-
Physical network address
-
Network connection port
-
Status indicator lights
-
All of the above
Question 65
Question
How many pins are in one twisted pair connector?
Question 66
Question
Fiber optic cable types include:
Question 67
Question
Which of the following are part of the TCP/IP Suite of protocols?
Question 68
Question
In the subnet mask 255.255.255.0 for the IP Address, what would be the network ID of the following IP Address: 10.1.1.1?
Answer
-
10.0000
-
10.1.1.1
-
10.0.10.1
-
10.0.0.0
Question 69
Question
Gateways are implemented as hardware, software, or both.
Question 70
Question
IPv4 uses 128 bit addresses and IPv6 uses 32 bit addresses.
Question 71
Question
Client-side DNS enables clients to perform basic DNS lookups without connecting to a server.
Question 72
Question
To send a connectionless datagram the application would have to be written to TCP.
Question 73
Question
The SMTP Protocol uses port 25.
Question 74
Question
What type of ports range from 1,024 to 49,151?
Answer
-
Well-known ports
-
Registered ports
-
Dynamic or private ports
-
None of the above
Question 75
Question
What port does HTTP use?
Question 76
Question
Which IEEE standard speaks to wireless standards?
Answer
-
802.11
-
802.12
-
802.13
-
802.15
Question 77
Question
If you wanted a more recent implementation of wireless, that supported an indoor signal range of 225 feet, which technology would you use?
Answer
-
802.11n
-
802.15n
-
802.12g
-
802.11g
Question 78
Question
There is no difference in max data rate between 802.11a and 802.11ac.
Question 79
Question
Which of the following ports would you find on a SOHO wireless router?
Answer
-
LAN
-
WAN
-
Ethernet
-
All of the above
Question 80
Question
When you create an object to represent a node on the network in the firewall tables, what is it called?
Answer
-
NAT
-
DMZ
-
Address Object
-
None of the above
Question 81
Question
Address objects define segments or hosts of your network by IP Address.
Question 82
Question
If you need to connect remotely with an encrypted connection to your office, which of the following internet connection types would you use?
Question 83
Question
The connection from your ISP to your office is called a WAN, and the connection from the router to the PC’s in the office network is called a LAN.
Question 84
Question
Internet connection types and features include:
Answer
-
DSL
-
ISDN
-
WiMAX
-
All of the above
Question 85
Question
In order to create your own Ethernet wires, you would use a toner probe to prep the ends of the cable with the clip that plugs into the device or wall.
Question 86
Question
A ____________ is used to correctly connect the wires in a wiring closet to the patch panel.
Answer
-
Multimeter
-
Toner probe
-
Crimper
-
Punch down tool
Question 87
Question
If you wished to have printer, monitor, and full sized keyboard always plugged in, and the ability to simply remove the laptop without the connections, which of the following would you use?
Answer
-
Laptop lock
-
Docking station
-
Patch panel
-
None of the above
Question 88
Question
Laptop power supply has an auto switch power adapter, and knows to switch to battery if the power source from the wall is disconnected.
Question 89
Question
Types of laptop displays include:
Answer
-
LCD
-
OLED
-
Plasma
-
All of the above
Question 90
Question
Which of the following are types of mobile devices?
Answer
-
Smart watches
-
Fitness monitors
-
Glasses
-
All of the above
Question 91
Question
GPS is not considered a mobile device.
Question 92
Question
Assume the same threats apply to mobile devices as desktop and laptop devices.
Question 93
Question
What is the first step in the Bluetooth Pairing Process?
Question 94
Question
E-mail can be configured to sync with Microsoft Exchange.
Question 95
Question
NFC connections are used exclusively by Apple products.
Question 96
Question
If you have issues with mobile devices and keypads are not working, you cannot replace just the keyboard.
Question 97
Question
Proprietary vendor specific ports include:
Answer
-
Mini USB
-
Lightning
-
IR
-
All of the above
Question 98
Question
In a mobile phone, when we press a key and it works very slowly we should reload the software to solve the problem.
Question 99
Question
What is the most common problem with the power supply?
Question 100
Question
The reason for the documentation is to write down all of the hardware and software.
Question 101
Question
What is the first step of the troubleshooting theory?
Answer
-
Identify the problem
-
Establish a theory
-
Test the theory
-
Document
Question 102
Question
Beep codes are different per manufacturer.
Question 103
Question
Intermittent device failure could be due to:
Answer
-
Power
-
Heat
-
Motherboard
-
All of the above
Question 104
Question
What is the function of POST?
Answer
-
Indexes the type of data expected from the server
-
Formats the drive upon boot
-
Confirms the drive is available and functioning upon boot
-
All of the above
Question 105
Answer
-
Redundant Array of Independent Disks
-
Redundant Action for Initialized Disks
-
Redundant Arrangement of Agile Disks
-
All of the above
Question 106
Question
Checking vendor specifications for the OS and software used is a troubleshooting tip for what?
Answer
-
PATA
-
SATA
-
SCSI
-
None of the above
Question 107
Question
What could be identified as the reason there is not a video display?
Answer
-
Video card
-
Physical damage
-
Power
-
All of the above
Question 108
Question
Color issues are only caused by application problems.
Question 109
Question
What does PING (Internet Control Message Protocol) do?
Answer
-
Make a sound to test audio
-
Send an echo request to confirm connection
-
Shut down an IP address on the network
-
All of the above
Question 110
Question
What is the purpose of the toner probe?
Answer
-
Communicate with the printer
-
Remotely turns on and off the network connection
-
Follow or trace a cable, through cable management
-
All of the above
Question 111
Question
The test pattern tool is used to monitor calibration.
Question 112
Question
Which one of these tools is not best to use as a printer troubleshooting tool?
Answer
-
Compressed air
-
Your breath
-
Hair dryer
-
Toner vacuum
Question 113
Question
Printer maintenance kits are specific to the make and model of each printer.
Question 114
Question
You should vacuum toner with an ordinary vacuum.
Question 115
Question
Cortana is new to Windows 10.
Question 116
Question
When hardware has been released after the current OS version, then third party drivers are needed.
Question 117
Question
You do not need to review the documentation from the computer manufacturer before using the factory recovery partition.
Question 118
Question
The command prompt allows the user to perform the same amount of tasks as through the GUI. (Graphical User Interface)
Question 119
Question
What is the best command to run if you are looking to check the operating system’s system files?
Answer
-
Chkdsk
-
SFC
-
Fdisk
-
Robocopy
Question 120
Question
What is the best way to move your settings over to a new machine even when the operating system is different or upgraded?
Question 121
Question
Which of the run line utilities performs remote desktop?
Question 122
Question
Component services are used to configure and administer:
Question 123
Question
Administrative tools include iSCSI Initiator and Task Scheduler.
Question 124
Question
Share permissions apply only to actions, folders and one file or folder at a time.
Question 125
Question
Which type of user account gives you limited computer access?
Answer
-
Administrator
-
Power User
-
Standard User
-
Guest
Question 126
Question
Share permissions can include:
Answer
-
Read
-
Change
-
Full control
-
All of the above
Question 127
Question
The proxy server’s purpose is to speed up the connection of multiple machines connecting to the internet at the same time.
Question 128
Question
The Ethernet cable may also send an electrical current through what type of network connection?
Question 129
Question
When configuring a client computer to be used with a proxy the proxy server settings must be set to the correct address.
Question 130
Question
Which of the following are network connection types?
Answer
-
VPN
-
Dialup
-
WWAN cellular
-
All of the above
Question 131
Question
Recovery Image is a function in all Windows operating systems.
Question 132
Question
It is necessary to install all updates automatically instead of manually.
Question 133
Question
The rm command in Linux is the same as the:
Answer
-
copy in the command prompt
-
del in the command prompt
-
list in the command prompt
-
None of the above
Question 134
Question
Similar to Windows, Mac and Linux OS automatically run updates.
Question 135
Question
To Force Quit on Mac OS X, press Command-Option-Esc, then select unresponsive App in Force Quit Window.
Question 136
Question
The Grep command in Linux does what?
Answer
-
Change directories
-
Full text search
-
Copy a file
-
Move or change files
Question 137
Question
On the Mac OS X, Dock Apps are located on the right.
Question 138
Question
What is a good reason to run a virtual desktop infrastructure on the server?
Question 139
Question
When setting up the client side virtual machine, it is not necessary to have the same configuration of hardware and memory as the host machine.
Question 140
Question
Virtualization requirements include:
Question 141
Question
What is sometimes considered “on demand software”?
Answer
-
IaaS
-
SaaS
-
PaaS
-
None of the above
Question 142
Question
In IaaS (Infrastructure as Service), users are responsible for applications, data, runtime, middleware, and OS.
Question 143
Question
Resource pooling is a situation where providers serve multiple clients with provisioned and scalable services.
Question 144
Question
Measured service monitors the provisions of services for:
Question 145
Question
A web server and a file server have no features in common.
Question 146
Question
Which of the following is responsible for name resolution?
Answer
-
Web server
-
File server
-
DHCP server
-
DNS server
Question 147
Question
Open Source software is the same as Closed Source software, the only difference is where it is sold.
Question 148
Question
What do Office 365, iCloud, Google Apps and eBooks have in common?
Question 149
Question
A gyroscope determines the orientation of the device with respect to Earth’s magnetic fields.
Question 150
Question
Bluetooth is most secure when it is paired.
Question 151
Question
Having your contacts from your e-mail server copied to your mobile device is a process known as:
Answer
-
Updating
-
Patching
-
Synchronizing
-
Confirming
Question 152
Question
Tethering is when you turn your smartphone into a mobile Wi-Fi hotspot.
Question 153
Question
IMSI stands for International Mobile Satellite Identity.
Question 154
Question
An attacker may obtain credentials only via their network connection.
Question 155
Question
Malware is software that attacks the hardware and shuts down or makes using the computer difficult.
Question 156
Question
Types of malware include:
Answer
-
Worms
-
Trojan horses
-
Logic bombs
-
All of the above
Question 157
Question
When an attacker obtains credentials from another user and then uses those credentials to mount an attack it is known as what?
Answer
-
Virus
-
Social engineering
-
Spam
-
None of the above
Question 158
Question
What is the purpose of a firewall?
Question 159
Question
What is the best way to clear a hard drive and get rid of the information?
Question 160
Question
Which of the following are physical security measures?
Answer
-
Video surveillance
-
Security guards
-
Physical barriers
-
All of the above
Question 161
Question
Fire and facility intrusions are events that can threaten physical security.
Question 162
Question
Host firewalls and personal firewalls are two common types of firewalls.
Question 163
Question
Which of the following user accounts have the permissions to install software?
Answer
-
Administrator
-
Power user
-
Guest
-
A and B
Question 164
Question
Which of the following represents an administrative share?
Answer
-
\\PC\C$
-
X:C$
-
\\PC\Admin$
-
None of the above
Question 165
Question
If you have a complex password, there is no reason to change it in regular intervals.
Question 166
Question
Which of the following are examples of user account restrictions?
Answer
-
Lockout
-
Login time restrictions
-
AutoRun
-
A and B
Question 167
Question
Which of the following are methods for locking a mobile device to secure it?
Answer
-
Screen locks
-
Face locks
-
Swipe locks
-
All of the above
Question 168
Question
A shredder can be used to physically destroy a device.
Question 169
Question
When troubleshooting a BSOD, which would be methods to use?
Answer
-
Safe mode / safe boot
-
Disabling a driver
-
Removing hardware
-
All of the above
Question 170
Question
Where can you go to see logfiles with error codes for troubleshooting?
Answer
-
Errorlog.txt
-
BSOD
-
Event viewer
-
All of the above
Question 171
Question
Slow transfer speed is a common network issue.
Question 172
Question
Common network troubleshooting utilities include all the following except:
Answer
-
IPCONFIG
-
TRACERT
-
TRACKSTAT
-
NETSTAT
Question 173
Question
Always using trusted installation sources and websites is a malware removal best practice.
Question 174
Question
Which of the following are indicators of a virus?
Answer
-
Pop ups
-
Slow network connections
-
Slow PC
-
All of the above
Question 175
Question
What are some of the consequences of getting a virus?
Question 176
Question
Which of the following are symptoms of mobile operating system issues?
Answer
-
Dim display
-
Apps not loading
-
Slow performance
-
All of the above
Question 177
Question
Which tools are available to use for mobile operating system troubleshooting?
Question 178
Question
If applications are not loading you can:
Question 179
Question
To help counter extremely short battery life you can adjust your brightness settings.
Question 180
Question
Mobile devices slow down as internal storage fills up.
Question 181
Question
Electrical currents give off ozone gas.
Question 182
Question
Workplace security practices should include equipment storage and cable management.
Question 183
Question
You should always read the labels and follow instructions carefully when disposing of materials.
Question 184
Question
AUP stands for Audible Use Protocol.
Question 185
Question
Chemical hazards include:
Answer
-
Laser printer toner
-
Batteries
-
Capacitors
-
All of the above
Question 186
Question
Your basic PC toolkit should have which of the following?
Answer
-
Screwdrivers
-
Tweezers
-
Three prong pickup tool
-
All of the above
Question 187
Question
Which of the following are software diagnostic tools you can use for maintenance and troubleshooting?
Answer
-
Computer management
-
Event viewer
-
ERRORlog.txt
-
A and B
Question 188
Question
Software diagnostic tests can:
Answer
-
Detect problems
-
Repair problems
-
Prevent problems
-
All of the above
Question 189
Question
A hard drive self-test is a tool that enables a hard disk drive to test itself when the computer starts.
Question 190
Question
A compressed air canister is considered a cleaning compound or material.
Question 191
Question
Which of the following are valid licensing types?
Answer
-
Personal license
-
Open source license
-
Shared license
-
A and B
Question 192
Question
You only need backups when you are making large changes.
Question 193
Question
You should avoid talking to co-workers while with customers.
Question 194
Question
When dealing with difficult situations and customers you should rant on social media outlets.
Question 195
Question
Confidential materials can be located on a printer.