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Salesforce ADM 201 II

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Quiz on Salesforce ADM 201 II, created by mito_zgb on 07/03/2015.
mito_zgb
Quiz by mito_zgb, updated more than 1 year ago
mito_zgb
Created by mito_zgb over 9 years ago
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Resource summary

Question 1

Question
Inline editing updates the field when
Answer
  • The field is saved/updated
  • When the record is saved/updated
  • When the return key is pressed
  • None of the above

Question 2

Question
If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.
Answer
  • True
  • False

Question 3

Question
Which of the following are not standard objects?
Answer
  • Opportunities
  • Solutions
  • Job Applicants
  • Accounts
  • Campaigns

Question 4

Question
Which of the following are part of the Service Cloud offering?
Answer
  • Opportunities
  • Knowledge
  • Entitlements
  • Campaigns
  • Quotes

Question 5

Question
Locale settings control how users view date formats, time formats and number formats.
Answer
  • True
  • False

Question 6

Question
If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.
Answer
  • True
  • False

Question 7

Question
If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.
Answer
  • True
  • False

Question 8

Question
In order to enable multi-currency feature in Salesforce, you must
Answer
  • Contact Salesforce.com
  • Check the Enable Multi-currency checkbox in your Chatter profile
  • Operate your business in at least two different countries
  • You cannot enable this feature once you've implemented Salesforce.

Question 9

Question
Which feature effectively allows you to "lock" the converted amount on closed opportunities?
Answer
  • Locale
  • Company Profile
  • Multi-currency
  • Advanced Currency Management
  • None of the above

Question 10

Question
User interface settings are global settings and apply to all users of an org.
Answer
  • True
  • False

Question 11

Question
Which of the following are true about List Views?
Answer
  • Save list views for future use.
  • Specify which groups of users have access to the list view.
  • Print list views
  • Follow records and view related Chatter posts.
  • Export List View data to Excel
  • All of the above

Question 12

Question
A _____________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.
Answer
  • Role
  • Chatter feed
  • Profile
  • Company Profile

Question 13

Question
Which of the following is not a standard Profile?
Answer
  • System Administrator
  • Read only
  • Marketing Director
  • Partner Portal User
  • Standard Administrator

Question 14

Question
A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.
Answer
  • True
  • False

Question 15

Question
Standard profile permissions cannot be edited.
Answer
  • True
  • False

Question 16

Question
System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).
Answer
  • True
  • False

Question 17

Question
If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.
Answer
  • Delete their user record
  • De-activate their user record
  • Delete any accounts or contacts owned by that user
  • None of the above

Question 18

Question
An active user record consumes a license.
Answer
  • True
  • False

Question 19

Question
A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.
Answer
  • True
  • False

Question 20

Question
Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)
Answer
  • The Login History related list on the user's record
  • The user's profile
  • Manage Users | Login History
  • Call salesforce.com Support

Question 21

Question
What should a system administrator use to disable an application for a group of users?
Answer
  • Sharing Rules
  • Web tabs
  • Page layouts
  • Profiles
  • Roles

Question 22

Question
To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in:
Answer
  • The user record
  • The user's profile record
  • Network settings
  • The role hierarchy
  • None of the above

Question 23

Question
If a user tries to login outside the IP range specified in their profile, the result will be.
Answer
  • They will be logged in as normal
  • They will have to reset their password
  • They will be prompted to activate their computer
  • They will be denied access
  • None of the above

Question 24

Question
When a user logs in the first time to Salesforce, the following takes place (check all that apply)
Answer
  • A cookie is placed in the their browser
  • Pop ups are automatically disabled
  • Their IP address is added to a trusted list
  • They are prompted to answer a security question

Question 25

Question
The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office.
Answer
  • There is not way to do this
  • Setup | Security Controls | Network Access and specify the team's range of IP addresses
  • Add the range of IP addresses to the team's profile(s)
  • Contact salesforce.com as this feature must be enabled

Question 26

Question
Permission sets can replace the need for profiles.
Answer
  • True
  • False

Question 27

Question
Only 1 permission set can be assigned to a user.
Answer
  • True
  • False

Question 28

Question
Used to set the default levels of access for users to records they do not own.
Answer
  • Organization Wide Defaults
  • Roles Hierarchy
  • Profiles
  • Sharing Rules
  • Manual Sharing

Question 29

Question
If a user has public read-only access to records [that he/she does not own], the following are true.
Answer
  • The user can view the record but not edit it
  • The user can view and delete the record, but not edit it
  • The user can change the owner of the record
  • The user can search for the record
  • The user can report on the record

Question 30

Question
If there are any users in the organization that shouldn't have view access to Account records, the OWD for Accounts should be set to
Answer
  • Public Read Only
  • Public Read/Write/Transfer
  • Private
  • None of the above

Question 31

Question
In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (choose all that apply)
Answer
  • Forecasting
  • Sharing rules
  • Manual Sharing
  • Teams (Account, Sales and Case)
  • Apex Triggers

Question 32

Question
Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.
Answer
  • True
  • False

Question 33

Question
Public groups can be used to simplify the creation of sharing rules for Administrators
Answer
  • True
  • False

Question 34

Question
Public groups can be any combination of other public groups, users, roles and ___________.
Answer
  • Profile
  • Roles & subordinates
  • Managers
  • None of the above

Question 35

Question
Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?
Answer
  • Notify the product manager using opportunity update reminders
  • Use similar opportunities to show opportunities related to the product manager
  • Enable account teams and allow users to add the product manager
  • Enable sales teams and allow users to add the product manager

Question 36

Question
Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.
Answer
  • True
  • False

Question 37

Question
Who can manually share records?
Answer
  • The record owner
  • The record owner's manager
  • The record owner's manager's manager
  • The system administrator
  • All of the above
  • None of the above

Question 38

Question
If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (choose all that apply)
Answer
  • In a related list
  • In search results
  • In reports
  • In list views
  • All of the above
  • None of the above

Question 39

Question
The following can be done by a System Admin to a standard field.
Answer
  • Change the field label
  • Add help text
  • Add/edit values of a picklist
  • Delete the field
  • All of the above
  • None of the above

Question 40

Question
Use a ________ picklist to filter the values of one picklist based on the value of another picklist.
Answer
  • Controlling
  • Multi-select
  • Dependent
  • Independent

Question 41

Question
A checkbox can be the controlling field to a dependent picklist.
Answer
  • True
  • False

Question 42

Question
AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.
Answer
  • Create a multi-select picklist field that includes both manufacturers and models
  • Create a lookup field from the manufacturer object to the model object
  • Create a manufacturer field as a controlling picklist and the model as a dependent picklist
  • Create a manufacturer field as the dependent picklist and the model as the controlling picklist

Question 43

Question
Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.
Answer
  • True
  • False

Question 44

Question
Which of the following are true about formula fields?
Answer
  • They are read-only
  • They will not display on record edit pages
  • They will not display on record detail pages
  • They are not searchable
  • They will not display on reports

Question 45

Question
A cross object formula references fields from parent objects.
Answer
  • True
  • False

Question 46

Question
Page layouts are assigned to _____________
Answer
  • Users
  • Profiles
  • Roles
  • Roles & subordinates

Question 47

Question
Use ___________ to filter or segment picklist values based on the user's profile.
Answer
  • Record Types
  • User Profiles
  • Role Hierarchy
  • Business Processes
  • Field Level Security

Question 48

Question
Which of the following objects support business processes?
Answer
  • Cases
  • Opportunities
  • Campaigns
  • Knowledge

Question 49

Question
When creating a sales process, the System Administrator will be modifying/filtering the values of the ________ field.
Answer
  • Amount
  • Stage
  • Next Steps
  • Status
  • Close Date

Question 50

Question
The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.
Answer
  • A cross object formula displaying Opportunity ID on the Shipment record
  • A Master - Detail relationship on the Shipment object to the Opportunity object
  • A lookup relationship on the Opportunity object to the Shipment object
  • A lookup relationship with a lookup filter from Opportunity to Shipment

Question 51

Question
In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects
Answer
  • True
  • False

Question 52

Question
To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.
Answer
  • True
  • False

Question 53

Question
In order to update records using the Data Loader, what field must be present in the csv file?
Answer
  • Owner
  • Salesforce ID
  • Record Owner
  • Object Name

Question 54

Question
You will need a security token to access Salesforce via (choose all that apply)
Answer
  • Import Wizard
  • Data Loader
  • Salesforce for Outlook
  • All of the above

Question 55

Question
The Data Loader can de-duplicate records during import
Answer
  • True
  • False

Question 56

Question
In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.
Answer
  • True
  • False

Question 57

Question
What should a system administrator consider before importing a set of records into Salesforce.
Answer
  • The import file should include a record owner for each record
  • Validation rules are not triggered when importing data using the import wizard
  • Data should be de-duplicated in the import file prior to import
  • Currency field values will default to the personal currency of the record owner

Question 58

Question
Which of the following can be used to create a back up of data from Salesforce?
Answer
  • Weekly Data Export
  • Data Loader
  • Import Wizard
  • Reports
  • Dashboards

Question 59

Question
Deleted records will be stored in the Recycle Bin for up to 15 days.
Answer
  • True
  • False

Question 60

Question
Which report type provides a simple list of data with no subtotals?
Answer
  • Matrix
  • Summary
  • Tabular
  • Custom
  • Standard

Question 61

Question
Use Custom Summary Formulas to create calculated summaries on numerical fields in ____________ and ________ reports.
Answer
  • Tabular and Summary
  • Custom and Standard
  • Summary and Matrix
  • Matrix and Tabular

Question 62

Question
Which statement about custom summary formulas is true?
Answer
  • Reports can be grouped by a custom summary formula result
  • Custom summary formulas can reference a formula field within a report
  • Custom summary formulas can reference another custom summary formula
  • Custom summary formulas can be used in a report built from a custom report type

Question 63

Question
The following are true about scheduling and emailing reports.
Answer
  • The running user determines whose data is visible on the report.
  • The running user must have access to the folder in which the report is saved
  • All email recipients must have access to the same folder
  • The report is emailed within 30 minutes of the Preferred Start Time
  • All of the above

Question 64

Question
A Dashboard is a visual representation of data from multiple reports and (choose all that apply)
Answer
  • Is comprised of up to 20 components
  • Displays data from standard reports
  • Has a running user to determine what data is visible
  • Displays data as of the last time the dashboard was refreshed
  • Always shows up to date data
  • Can be scheduled to be refreshed and emailed automatically

Question 65

Question
Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called
Answer
  • Dashboard Component Snapshot
  • The Running User
  • Chatter Groups
  • Dashboard Component
  • Dynamic Dashboards

Question 66

Question
Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.
Answer
  • True
  • False

Question 67

Question
A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?
Answer
  • Dynamic Dashboards
  • Dashboard Filters
  • Dashboard Snapshots
  • This is not possible

Question 68

Question
The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?
Answer
  • When a record is created
  • When a record is created or updated
  • When a record is created/updated and didn't previously meet the trigger criteria
  • None of the above

Question 69

Question
The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?
Answer
  • Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
  • Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
  • Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
  • This cannot be done

Question 70

Question
The system administrator was testing workflow rules and needs to delete pending time- based workflow actions. How can he/she do this?
Answer
  • Delete the workflow rule
  • Deactivate the workflow rule
  • Delete the actions in the Time-based Workflow queue
  • Reset passwords for all users of the org
  • None of the above

Question 71

Question
What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?
Answer
  • Auto Response Rules
  • Assignment Rules
  • Web-to-Lead
  • Escalation Rules

Question 72

Question
When a Lead is converted, an Account, Contact and record are created.
Answer
  • Lead
  • Case
  • Campaign
  • Opportunity

Question 73

Question
Queues can be made up of the following
Answer
  • Users
  • Public Groups
  • Roles
  • Profiles
  • External Chatter Users

Question 74

Question
Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.
Answer
  • True
  • False

Question 75

Question
What can you edit in the UI?
Answer
  • Enable Chatter
  • Enable Spell Check
  • Enable Inline Editing
  • Enable Hover Details

Question 76

Question
For lead conversion what permissions must you have?
Answer
  • Create and edit permission for leads
  • Import Leads profile permission
  • Transfer access for leads, Accounts, Contacts, and Opportunities, Contact ?
  • Convert leads profile permission

Question 77

Question
After lead is converted, which objects are created?
Answer
  • Contacts
  • Accounts
  • Opportunities

Question 78

Question
Under opportunities, when a lead is converted and the Stage is changed what is directly affected?
Answer
  • Sales Quota
  • Forecast Category
  • Probability
  • Account Rating

Question 79

Question
After converting Leads to Opportunity which objects are automatically related?
Answer
  • Leads
  • Contacts
  • Accounts
  • Campaigns
  • Cases
  • Opportunities

Question 80

Question
Which statement about custom summary formulas in reports is true? (There are two correct answers.)
Answer
  • Reports can be grouped by a custom summary formula result.
  • Custom summary formulas can reference a formula field within a report.
  • Custom summary formulas can reference another custom summary formula.
  • Custom summary formulas can be used in a report built from a custom report type.

Question 81

Question
Select the order of how the rules fire off once a new record is created. Validation rule, Assignment Rule, Workflow rule, Escalation rule.
Answer
  • Validation rule, Assignment Rule, Workflow rule, Escalation rule.
  • Validation rule, Workflow rule, Assignment Rule, Escalation rule.

Question 82

Question
What does Salesforce authenticate before allowing a user to log in through the user interface? Choose 3
Answer
  • Whether the user's profile has specified business hours
  • Whether the user's profile is API enabled
  • Whether the user's profile has IP address restrictions
  • Whether the user's profile has login hou
  • Whether the organization has trusted IP addresses

Question 83

Question
The cloud scheduler has which capability? Choose 2:
Answer
  • The cloud scheduler can be enabled at the user profile level
  • The cloud scheduler allows users to view available meeting times on lead and contact calendars
  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
  • A custom logo can be added to the meeting request email sent to a contact or lead.

Question 84

Question
Which statement about Community experts is true? Choose 2
Answer
  • Community experts can be designated for Salesforce Ideas
  • Community experts can manage Salesforce Ideas categories
  • Community experts are designated by an icon
  • Community experts can delete inappropriate community content

Question 85

Question
What is affected by changing the default locale for an Organization?
Answer
  • Date fields
  • Currency
  • Time zone
  • Language

Question 86

Question
A user is unable to sign to Salesforce. As a System Administrator what should be the first step to take?
Answer
  • Reset password
  • Check login history
  • Check trusted IP
  • Check login-IP restriction
  • Check for API permission

Question 87

Question
What can a System admin do? Select 3 options.
Answer
  • Assign Password to a set of user
  • Customize message for locked out user (Login attempts and lockout periods)
  • Enforce all numeric passwords
  • Reset password all at once
  • Provide "password never expires" permission

Question 88

Question
A System Administrator can (select all true):
Answer
  • Reset all users passwords at one time
  • Expire all user passwords
  • View users login history
  • Send a mass email to your users
  • Change email template to send customized email to all users

Question 89

Question
A System Administrator made a mistake of importing the wrong files. What tools can he use to fix the problem?
Answer
  • Data Loader
  • Import Wizard
  • Mass delete
  • Excel Connect

Question 90

Question
How can you keep records synchronized between SalesForce and customers financial system?
Answer
  • Excel Connect
  • External ID field
  • Data Loader
  • Something

Question 91

Question
How can a System Administrator restrict users from viewing certain fields in list views, search and reports?
Answer
  • Profile
  • Sharing Rule
  • Role Hierarchy
  • Set the Org Wide Defaults to Public

Question 92

Question
The marketing team at Universal Containers is responsible for creating new leads and distributing them to regional sales groups. How can a system administrator automate this process?
Answer
  • Create a Web-to-lead and embed it to the website
  • Create an escalation rule for Marketing Team
  • Create a Lead Assignment rule
  • Create an Account Assignment Rule

Question 93

Question
To clean up any web-generated leads that were created incorrectly, or to delete accounts and contacts with whom you no longer do business, which of the following can be used?
Answer
  • Mass transfer records
  • Mass delete records
  • Mass re-assign workflow approvals
  • Mass tag records
  • None of the above

Question 94

Question
Can you change picklist values in standard field?
Answer
  • True
  • False

Question 95

Question
Can we change the name, label of a standard field?
Answer
  • True
  • False

Question 96

Question
Which customization option is available for standard fields?Choose 3 answers.
Answer
  • Delete standard fields
  • Edit picklist values for standard fields
  • Change the field type of standard fields
  • Rename standard field labels in the user interface
  • Remove non-required standard fields from a page layout

Question 97

Question
When you delete a custom field, which statement is true? Select 3.
Answer
  • Data in the custom field must be archived before deleting
  • It stays in the recycle bin for 15 days
  • Existing values must be transferred to a new custom field
  • If it is used in a custom formula, it cannot be deleted
  • Must be removed from the Page Layout

Question 98

Question
Marketing users with the "Manage Member Button" on a Campaign record can: Choose 2.
Answer
  • Import newLeads and assign with the campaign
  • Import new leads and assign with the campaign
  • Assign existing contacts with the campaign
  • Create custom report including all campaign members

Question 99

Question
If a user selects the Manage Members button on a Campaign, they will be able to select:
Answer
  • Add Members - Search
  • Add Members - Import
  • Edit Members - Search
  • Add member - profile
  • Update and Add members via Import File

Question 100

Question
Which statement is true regarding Chatter groups?
Answer
  • Private groups are not displayed in the Groups tab.
  • Private group posts are visible to the owner and anyone above in the role hierarchy.
  • Users with the "Manage Chatter Groups" profile permission can create groups.
  • Any Chatter user can create public or private groups.

Question 101

Question
What would track the Influence on an Opportunity related to a campaign? Choose 2
Answer
  • Opportunity sales process
  • Primary Campaign source field
  • Campaign influences related list
  • Campaign Hierarchy

Question 102

Question
What is true about Chatter?
Answer
  • System administrator must enable it
  • Chatter free license can be used outside Salesforce
  • Can be available to user without Chatter free license
  • Assign a chatter free user license to users in Salesforce

Question 103

Question
How can you share Dashboards to Groups?
Answer
  • Share folders to groups
  • Share folders to roles
  • Using role hierarchy
  • Use a sharing rule

Question 104

Question
Which feature does Salesforce CRM provide for restricting login access to the application? There are three correct answers.
Answer
  • Profile-based IP restrictions
  • Organization-wide IP restrictions
  • Profile-based login hour restrictions
  • Organization-wide login hour restrictions

Question 105

Question
What are the ways to restrict access to Salesforce.com?
Answer
  • Trusted IP Range (trusted IP Range)
  • Login IP Range
  • Business Hours
  • Profile Login Hours

Question 106

Question
When are data validation enforced when using Outlook?
Answer
  • When a user views a record
  • When data is sync with the server
  • When a record is saved
  • When a record is updated

Question 107

Question
Multi Language can be enabled in (2 answers)
Answer
  • Salesforce Content
  • Solutions tab search
  • Public Solutions
  • Self Service Portal

Question 108

Question
What is AppExchange site for? Choose 2.
Answer
  • To find answers for Salesforce Applications
  • Pre built custom applications
  • Standard Salesforce functionality that needs to be extended.

Question 109

Question
Which user is listed in the case history related list for case changes made for assignment and escalation rules?
Answer
  • The owner of the case when the rule was triggered
  • The default case owner specified in the assignment or escalation rule
  • The user who created the assignment or escalation rule
  • The automated case user specified in the support settings

Question 110

Question
Which dashboard component types are based on grand total of reports?
Answer
  • Metric & Chart
  • Gauge & Metric
  • Tabular & Metric
  • Tabular & Gauge

Question 111

Question
What would you use to export Accounts with attachments by the end of the week:
Answer
  • Data loader
  • Data export
  • Mass transfer
  • Something

Question 112

Question
What can do delegated administrators.Chose 2.
Answer
  • Create new users and profiles
  • Login as another user who granted administrator login
  • Add, remove users to roles and subroles
  • Something

Question 113

Question
What should a system administrator use to disable access to a custom application for a group of users?
Answer
  • Profiles
  • Sharing rules
  • Web Tabs
  • Page Layouts

Question 114

Question
Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model?
Answer
  • Create the manufacturer field as a dependent picklist and the model as a controlling picklist
  • Create a lookup field from the manufacturer object to the model object.
  • Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
  • Create a multi-select picklist field that includes both manufacturers and models.

Question 115

Question
Sales representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
Answer
  • Notify the product manager using opportunity update reminders.
  • Enable sales teams and allow users to add the product manager.
  • Use similar opportunities to show opportunities related to the product manager.
  • Enable account teams and allow users to add the product manager.

Question 116

Question
Which statement about custom summary formulas in reports is true? (There are two correct answers.)
Answer
  • Reports can be grouped by a custom summary formula result.
  • Custom summary formulas can reference a formula field within a report.
  • Custom summary formulas can reference another custom summary formula.
  • Custom summary formulas can be used in a report built from a custom report type.

Question 117

Question
The Marketing Team at Universal Containers is responsible for creating new leads and distributing them into different regional sales groups for qualification. How can system admin automate this process?
Answer
  • Create a queue for each regional group and lead assignement rule to route leads to the queues.
  • Create a default sales team for each regional group and leas assignment rule to route leads to the default sales team.
  • Create a queue for each regional group and a validation rule to enforce that the leads are assigned to correct group.
  • Create a queue for marketing team and a workflow alert to notify the team each time a lead is assigned to the queue.

Question 118

Question
Which functionality is available when customizing tasks? Choose 2 answers.
Answer
  • Record types can be created for tasks.
  • Roll up summary fields can be created for tasks
  • Recurring tasks can be assigned to more than one user
  • Validation rules can be created for tasks.

Question 119

Question
Which record type can be updated when converting a lead? Choose 2 answers.
Answer
  • An existing contact record
  • An existing account record
  • An existing opportunity record
  • An existing custom object record

Question 120

Question
Which statement is true about Mobile Lite? Choose 2 answers.
Answer
  • It must be enabled by the administrator
  • It is available to partner portal users
  • It is available to customer portal users
  • It is available to the users without a mobile licence.

Question 121

Question
Which functionality is available when using data export service? Choose 2 answers.
Answer
  • Schedule a recurring export
  • Include values of the formula fields
  • Include attachments
  • Export a subset of records for a given object.

Question 122

Question
Which step must system admin take before users can use the Salesforce for Outlook client? Choose 2 answers.
Answer
  • Run a first time sync for each user.
  • Assign users to Outlook configurations
  • Select sync direction and default behaviour.
  • Specify a user’s Outlook configuration folders.

Question 123

Question
Sales representatives at Universal Containers perform the initial steps in the lead qualification process and sales managers complete the final qualification steps. Universal Containers’ requirements include those listed below. - Sales Managers can access all lead status values. - Sales representatives can only access the first three lead status values. - Sales representatives cannot access the final two lead status values. How can System Administrator meet these requirements?
Answer
  • Use field level security to restrict access to the lead status values.
  • Create validation rule to prevent lead conversion.
  • Create two separate lead processes and record types.
  • Create two separate lead page layouts

Question 124

Question
Which filter option is available when creating list views? Choose 2 answers.
Answer
  • List views can be filtered by record owner profile.
  • List views can be filtered by record ownership.
  • List views can be filtered using AND, OR and NOT filters.
  • List views can be filtered by tags.

Question 125

Question
What is required to make a user an approver in the approval process?
Answer
  • The user must be in same role as the approval submitter in the role hierarchy.
  • The user must be set up as a delegated approver.
  • The user must opt in to receive email alerts when an approval is requested.
  • The user must have read permission for the object in the approval process.

Question 126

Question
Universal Containers has set OWD settings for accounts to private. Amy is a member of a “Sales West” public group and needs access to all accounts owned by Bob, a member of “Sales East” public group. How would an administrator grant Amy access to only Bob’s accounts?
Answer
  • Add Amy to the “Seals East” public group.
  • Add Amy to the role above Bob in role hierarchy.
  • Create sharing rule between “Sales West” and “Sales East” public groups.
  • Add Amy to Bob’s default account team.

Question 127

Question
Which statement is true about public groups? Choose two answers.
Answer
  • Public groups allow users to delete personal accounts.
  • Public groups can be used in sharing rules.
  • Public groups can be used when manually sharing a record.
  • Public groups can be created by any user.

Question 128

Question
Universal Containers populates the Industry field on each account record. The vice president of sales would like the industry information displayed on related opportunity records and updated when the value id updated on the account record. How can system administrator meet these requirements?
Answer
  • Create a cross-object formula field on the opportunity.
  • Create an account workflow rule with an opportunity field update.
  • Create a cross-object formula field on the account.
  • Create a roll-up summary field on the opportunity.

Question 129

Question
Universal Containers outsources its first tier of customer support to a partner. What can be used to identify all individuals who contribute to resolving case?
Answer
  • Case teams
  • Partner roles
  • Sales teams
  • Contact roles

Question 130

Question
Which schedule type can be defined for a product? Choose 2 answers.
Answer
  • Forecast
  • Quantity
  • Production
  • Revenue

Question 131

Question
What is used to create a relationship between an Opportunity object and Campaign object? Choose 2 answers.
Answer
  • Campaign influence related list.
  • Primary campaign source field.
  • Campaign hierarchy field
  • Opportunity sales process
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