Question 1
Question
Which action must be taken to view contacts associated with a case in the console?
Answer
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The related lists of the case page layout must be modified
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The custom links of the case page layout must be modified
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The related object of the case page layout must be modified
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The mini page layout of the case page layout must be modified
Question 2
Question
Which of the following is not a valid business process in Salesforce.com?
Answer
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Sales Processes
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Marketing Process
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Lead Processes
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Support Processes
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Solution Processes
Question 3
Question
What is parallel approval Routing?
Answer
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When you can mass assign your locked records to users in your same Role
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The ability to send approval requests to yourself multiple times, so you can approve a record
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The ability to take back approval requests once you have sent them
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The ability to send approval requests to multiple approvers in a single step
Question 4
Question
How many User records can be imported via Import Wizard?
Question 5
Question
Custom Links can be used for the following:
Question 6
Question
Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?
Question 7
Question
Can a user create his or her own Default Sales Team?
Question 8
Question
Which function can be performed using enhanced profile management? Choose 2 answers
Answer
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Merge profiles
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Make mass permission modifications across multiple profiles
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Make mass profile name changes
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Edit profile permissions directly in a list view
Question 9
Question
Custom formula fields can reference other custom formula fields including themselves
Question 10
Question
Which of the following chart types does not support Combination Chart?
Answer
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Line
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Horizontal Bar
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Vertical Bar
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Funnel Chart
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Donut
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Line Cumulative
Question 11
Question
Which of the following are actions triggered by workflow rules?
Answer
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Email
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Task
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Field update
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Record update
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Record creation
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Outbound message
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Time trigger
Question 12
Question
How many Custom Summary Formula Fields are allowed on a single Report?
Question 13
Question
Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?
Question 14
Question
The SideBar search does not Search the following: Choose 3 answers
Answer
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Custom Objects
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Documents
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Products
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Reports
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Solutions
Question 15
Question
Which report format provides a tabular listing of data with sorting and subtotalling of said data
Question 16
Question
The support team has asked the System Administrator to automate the notification of a customer’s support plan ending – they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?
Answer
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Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
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Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
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Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
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This cannot be done
Question 17
Question
Which Salesforce editions provide option for customizing profiles?
Answer
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All Editions
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Unlimited, Developer and Enterprise Editions
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Professional, Unlimited, and Developer Editions
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Enterprise, Unlimited, and Developer Editions
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All except Group Edition
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All except Professional Edition
Question 18
Question
Account team is a set of users that normally work together on _________?
Answer
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Accounts
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Leads
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Opportunities
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Contacts
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Cases
Question 19
Question
What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?
Answer
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He still sees the Opportunity record
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He is not able to see the Opportunity Record
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This case can never arise
Question 20
Question
YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?
Answer
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They will not be able to complete the installation process as they have reached the maximum number of custom tabs
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They will not be able to complete the installation process as they have reached the maximum number of custom objects
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The installation will succeed
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The installation will succeed, but only the reports,
Question 21
Question
What is Force.com Platform? Choose 3 answers:
Answer
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Customize, integrate and create enterprise applications as a service and without software
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Point-and-click customization tool
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Customize standard applications provided by Salesforce.com or build their own on-demand applications
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Modify the applications to meet your needs C (No- Coding)
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Group standard and custom tabs into new custom applications
Question 22
Question
You can set the Tab as a Landing Tab while creating the Tab for the Object?
Question 23
Question
How can you ensure that a value is entered in a field?
Answer
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By Field level security
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By Setting property in page layout
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By creating a lookup field
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By defining pickup list values
Question 24
Question
Standard profile permissions cannot be edited.
Question 25
Question
Which of the following is the new workflow feature of Spring’11 Release?
Answer
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Workflow Rules
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Flows
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Field Update
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Outbound messages
Question 26
Question
Queues cannot be created on which Object in salesforce.com?
Answer
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Lead
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Case
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Account
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Custom Object
Question 27
Question
Only users with "Create and Customize" permission can access the Report?
Question 28
Question
Which of the following are setting options for the User Interface?
Answer
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Enable Collapsible Sections
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Show Quick Create
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Show customer Sidebar Components on All Pages
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Transfer all Open Opportunities
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Enable Drag-and-drop scheduling on List Views
Question 29
Question
You can only use standard fields when generating email and mail merge documents for leads or contacts
Question 30
Question
Inline Editing is available in visual force pages?
Question 31
Question
What is Salesforce.com Partner Portal? Choose 2 answers:
Answer
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Use your company logo on a Partner Site
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Develop Partner Application on Force.com Platform
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Data goes into your Salesforce objects through a third party site
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Create Interactive Communities
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All of the above
Question 32
Question
Which of the following object relationships is NOT allowed?
Answer
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Standard object as the "master" and a custom object as the detail
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Custom object as the master" and a standard object as the detail
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Custom object as a lookup to a standard object
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Custom object as a lookup to a custom object
Question 33
Question
Public groups can be any combination of other public groups, users, roles and ________.
Answer
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Profile
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Roles & subordinates
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Managers
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None of the above
Question 34
Question
Which report type must be used to create dashboard components?
Answer
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Summary
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matrix
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Summary / matrix
Question 35
Question
How many other fields may a custom lead field be mapped to when converting a lead?
Question 36
Question
Where would you make a field required?
Answer
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Validation Rules
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Page Layout
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Triggers
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Custom Object
Question 37
Question
Field Sets works on both Standard as well as Custom Objects?
Question 38
Question
System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).