Zusammenfassung der Ressource
Flussdiagrammknoten
- SEPARATE THE PEOPLE FROM THE PROBLEM
- FOCUS ON INTERESTS > POSITION
- INVENT OPTIONS TO SOLVE THE PROBLEM
- PERCEPTIONS
EMOTIONS
COMMUNICATION
- GENERATE CREATIVE OPTIONS
- USE OBJECTIVE CRITERIA TO EVALUATE THE OPTIONS
- OBJECTIVE CRITERIA: fair standards and procedures external to the negotiation that can help the parties assess the reasonableness of the options they generate