MANAGEMENT SKILLS

LEADING
1. STYLES
  1. AUTHORITARIAN
    1. No consultation with subordinates,decisions are made by the leader, communication is one way and workers are poorly motivated
  2. DEMOCRATIC
    1. Leader consults subordinates,he motivates them rather than giving orders,communication is two-way,highly motivated and greater job satisfaction
  3. LAISSEZ-FAIRE
    1. Relaxed style,the leader sets objectives and subordinates decide how to achieve them,all responsibility delegated to staff,employees are highly skilled and experienced,manager has little or no direction,communication can be difficult
MOTIVATING
1. THEORIES
  1. MASLOW'S HIERARCHY OF NEEDS
  2. MCGREGOR'S THEORY X AND THEORY Y
    1. Theory x
    2. Theory y
COMMUNICATION
1. IMPORTANCE
  1. 1.Industrial relations : problem solving
    1. 2.Decision-making
      1. 3.Downward communication
        4.Goals/objectives
        5.Introduction of change
2. BARRIERS
  1. LANGUAGE
    1. NOT LISTENING
      1. TIMING
        NO FEEDBACK
        WRONG MEDIUM
3. METHODS
  1. ORAL
    1. 1.MEETINGS
      1. 1.Exchange ideas,make decisions,solve problems,coordinate
      2. TERMS
        AGENDA : matters to be discussed (SECRETARY)
        MINUTES : written record of the things transacted at meeting (SECRETARY)
        QUORUM: minimum number of people
        STANDING ORDERS : rules
  2. WRITEN
    1. 1.MEMO
    2. 2.REPORT
  3. VISUAL
    1. 1.GRAPHS
      1. 2.PIE CHART
        3.BAR CHART
  4. ELECTRONIC
    1. 1.INTERNET
      1. 2.ELECTRONIC DATA INTERCHANGE (EDI)
        3.VIDEOCONFERENCING
        4.EMAIL
        5.TELEWORKING
        employee works on the move or from home
        transactions between suppliers and customers,fast method,effective stock-control system
  5. CHOOSING
    1. COST
      1. SPEED
        SAFETY AND SECURITY
      2. NATURE OF MESSAGE
    2. CONFIDENTIALITY
4. COMMUNICATION SKILLS
  1. Speaking
    1. Listening
      1. Writing
        Reading

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MANAGEMENT SKILLS

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