Zusammenfassung der Ressource
TQM
- Customer Satisfaction
- Conformance to Specifications
- Make-to-order Food
- Food Prepper
- Value
- Greeted and Friendly Communication
- Presentation
- Judge Overall Experience
- Fitness for Use
- Overall Convenience
- Accessible Payments
- Psychological Impressions
- Restaurant Cleanliness
- Staff Well Groomed
- Ambiance
- Support
- Knowledgeable Staff Members
- Employee Involvement
- Cultural Change
- Satisfy Internal Customers
- Satisfy External Customers
- Teams
- Self-managed
- Tip Pool Tactic
- Continuous Improvement
- Monthly Team Meetings
- Comment Cards