TQM

Beschreibung

Total Quality Management
Danielle Jackson
Mindmap von Danielle Jackson, aktualisiert more than 1 year ago
Danielle Jackson
Erstellt von Danielle Jackson vor mehr als 8 Jahre
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Zusammenfassung der Ressource

TQM
  1. Customer Satisfaction
    1. Conformance to Specifications
      1. Make-to-order Food
        1. Food Prepper
        2. Value
          1. Greeted and Friendly Communication
            1. Presentation
              1. Judge Overall Experience
              2. Fitness for Use
                1. Overall Convenience
                  1. Accessible Payments
                  2. Psychological Impressions
                    1. Restaurant Cleanliness
                      1. Staff Well Groomed
                        1. Ambiance
                        2. Support
                          1. Knowledgeable Staff Members
                        3. Employee Involvement
                          1. Cultural Change
                            1. Satisfy Internal Customers
                              1. Satisfy External Customers
                              2. Teams
                                1. Self-managed
                                  1. Tip Pool Tactic
                                2. Continuous Improvement
                                  1. Monthly Team Meetings
                                    1. Comment Cards
                                    Zusammenfassung anzeigen Zusammenfassung ausblenden

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