Zusammenfassung der Ressource
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Is the statement correct excellent service causes customers to return
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Am attitude is the way you react to a situation
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three indirect careers In tourism are [blank_start]doctor[blank_end] [blank_start]nurse[blank_end] and [blank_start]accountant[blank_end]
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Types of attitudes [blank_start]are[blank_end]
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The goal of the tourism industry is to ensure that visitors never return to The Bahamas
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Choose the behaviors to avoid
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Choose the personalities of people in the tourism industry
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Team player
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Negative attitudes
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Be perfect
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Good communicator
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Patient
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Do as told
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Attitudes are important because it effects they [blank_start]way[blank_end] you look, what [blank_start]you[blank_end] say, how you [blank_start]say[blank_end] it, and [blank_start]how[blank_end] you feel
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Four basic needs of a customers
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Coupons
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Excellent service
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Feel important
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Comfort
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To be understood
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To feel welcome
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The need for directions
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Why do customers complain
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Why do customers complain
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Can you give excellent service by only know information