Frage 1
Frage
Conflict strategy "Compromise" can be described as following
Frage 2
Frage
Conflict strategy "Flight" can be described as following
Frage 3
Frage
"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict
Antworten
-
Self-Mediating
-
Managerial
-
Preventive
-
Professional
Frage 4
Frage
"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict
Antworten
-
Professional
-
Preventive
-
Self-Mediating
-
Managerial
Frage 5
Frage
"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict
Antworten
-
Professional
-
Self-Mediating
-
Preventive
-
Managerial
Frage 6
Frage
Which of this desicion-making styles requires less information and focuses on one option?
Antworten
-
None of the given
-
Integrative,
-
Decisive
-
Flexible
-
Hierarchic
Frage 7
Frage
Given description of the way a person makes the desicion as
-Social and responsive
-Decides quickly
-Can change direction of decision
To which desicion-making style can it be related?
Antworten
-
Hierarchic
-
Decisive
-
Integrative
-
Flexible
Frage 8
Frage
To which step does the Hypotesis relate (in OODA loop )?
Antworten
-
Observe
-
Aggregate
-
Decide
-
Operate
-
Act
Frage 9
Frage
Which of this desicion-making styles requires less information and focuses on multiple options?
Antworten
-
Flexible
-
None of the given
-
Hierarchic
-
Decisive
-
Integrative
Frage 10
Frage
Which of this desicion-making styles requires more information and focuses on multiple options?
Antworten
-
Decisive
-
Hierarchic
-
Integrative
-
Flexible
-
None of the given
Frage 11
Frage
Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?
Frage 12
Frage
What does Emotional Intelligence mean?
Antworten
-
Ability to manage person's own emotions and to read other people's
-
Ability of dealing better with negotiation
-
Ability to control other's behavior
-
Ability to motivate yourself
Frage 13
Frage
The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?
Antworten
-
Affiliative
-
Coaching
-
Pacesetting
-
Democratic
-
Authoritative
-
Coercive
Frage 14
Frage
Leadership is about dealing with
Antworten
-
Change
-
Approval provision
-
Situation analysis
-
Attention getting
-
Complexity
Frage 15
Frage
How many stages or "passages" in Leadership Pipeline model?
Frage 16
Frage
What is an example of BATNA if you are buying the PC?
Antworten
-
Alternative model of PC you can afford to buy
-
The preferred model of PC you are looking for
-
The best model of PC you can buy at your budget
-
The highest price you agreed to pay
-
The lowest price you chase
Frage 17
Frage
What is an example of Reservation ( in case when U want to buy a PC) ?
Antworten
-
The highest price you agreed to pay
-
Alternative model of PC you can afford to buy
-
The lowest price you chase
-
The preferred model of PC you are looking for
Frage 18
Frage
What is the Bargaining Power?
Frage 19
Frage
According to TKI we can define the following Avoiding Negotiation styles as:
Antworten
-
Lose-Lose
-
Lose-Win
-
Win-Win
-
Win-Lose
Frage 20
Frage
Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?
Antworten
-
Preferred or target price seller would like to receive and Convert house into rental unit
-
Convert house into rental unit and Preferred or target price seller would like to receive
-
Preferred or target price seller would like to receive and Lowest price seller will accept
-
Look for another potential buyer and Take house off the market
-
Take house off the market and Convert house into rental unit
Frage 21
Frage
What kinds of ego-states differentiate the Transactional Analysis?
Antworten
-
Parent and Partner
-
Adult and Child
-
Partner, Adult and Child
-
Child, Parent, Adult
-
Child, Teenager, Adult
Frage 22
Frage
"Committing to retention" is one the ways to increase:
Frage 23
Frage
In stress situation "Thinker" inclines to:
Antworten
-
Controlling
-
Attention getting
-
Approval Seeking
-
Perfectionism
Frage 24
Frage
This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.
Antworten
-
Adult
-
Student
-
Child
-
Parent
-
Doctor Strange
Frage 25
Frage
In stress situation "Director" inclines to:
Antworten
-
Perfectionism
-
Attention getting
-
Controlling
-
Approval Seeking
Frage 26
Frage
In stress situation "Relator" inclines to:
Antworten
-
Attention getting
-
Approval Seeking
-
Perfectionism
-
Controlling
Frage 27
Frage
Given description of the way a person makes the desicion as
- Intellectual
- Analytical
- Focused
- Expect others to contribute to decisions
- Decisions are final
To which desicion-making style can it be related?
Antworten
-
Decisive
-
Integrative
-
Flexible
-
Hierarchic
Frage 28
Frage
What is Leadership Pipeline?
Antworten
-
Transition model for leaders success in organization
-
The survey structure for measuring the quality of leaders' desicions
-
All of the given
-
Modern Leadership style
-
The method of development of self-confidence
Frage 29
Frage
What is an example of Aspiration (in case if U want to buy a PC) ?
Antworten
-
Alternative model of PC you can afford to buy
-
The lowest price you chase
-
The preferred model of PC you are looking for Неверно
-
The highest price you agreed to pay
Frage 30
Frage
What is not an example of Stakeholder?
Antworten
-
Approving Manager
-
Internal Customer
-
External Customer
-
Project Manager
-
Third-party supplier
Frage 31
Frage
Conflict comprises of the following stages:
Antworten
-
Disfunction, Incident, Misunderstanding, Tension, Critics
-
Dissatisfaction, Avoidance, Ignorance, Tension, Crisis
-
Disfunction, Ignorance, Missing, Tension, Crisis
-
Dissatisfaction, Avoidance, Misspelling, Tension, Critics
-
Discomfort, Incident, Misunderstanding, Tension, Crisis
Frage 32
Frage
What key human interaction does Conflict look like?
Antworten
-
Self-Management
-
Decision
-
Negotiation
-
Communication
-
Leadership
Frage 33
Frage
Conflict strategy "Fight" can be described as following
Frage 34
Frage
Unfolding circumstances — on which step should be done this action (OODA loop steps)?
Antworten
-
Aggregate
-
Orient
-
Decide
-
Observe
-
Act
Frage 35
Frage
Which of the following decision-making styles requires more informationand focuses on one option?
Antworten
-
Hierarchic
-
Flexible
-
Integrative
-
Decisive
-
None of the given
Frage 36
Frage
What does OODA loop stands for?
Antworten
-
Observe, Orient, Decide, Act
-
None of the given
-
Observe, Orient, Discard, Attend
-
Operate, Orient, Do, Analyze
-
Observe, Operate, Do, Aggregate
Frage 37
Frage
What is NOT a focus point of Management?
Antworten
-
Budgeting
-
Staffing
-
Organizing
-
Setting Direction
-
Planning
Frage 38
Frage
Management is about dealing with
Antworten
-
Complexity
-
Change
-
Attention getting
-
Situation analysis
-
Approval provision
Frage 39
Frage
What is the Vision (in Transformational leadership context)?
Antworten
-
Team dynamics
-
Pertains to the ability to control others' behavior
-
A realistic, convincing and attractive depiction of where you want to be in the future
-
Relationships that help individual to deal with stress more effectively
Frage 40
Frage
According to TKI we can define the following Competitive Negotiation styles as:
Antworten
-
Lose-Win
-
Lose-Lose
-
Win-Win
-
Win-Lose
Frage 41
Frage
What does BATNA stand for?
Antworten
-
Best Agreement to Negotiating an Alternative
-
Best Artificial to Negotiating an Agreement
-
Best Alternative to Negotiating an Agreement
-
Best Aspiration to Negotiating an Alternative
-
Build Agreement to Negotiating an Alternative
Frage 42
Frage
According to TKI we can define the following Accomodating Negotiation styles as:
Antworten
-
Win-Win
-
Lose-Lose
-
Win-Lose
-
Lose-WIn
Frage 43
Frage
What kind of influencing factors can be considered as a context in negotiation process?
Antworten
-
Strategies, priorities, emotions, rules
-
Principals vs agents, priorities, feelings, justice
-
Strategies, trust, emotions, justice
-
Principals vs agents, trust, emotions, justice
-
Strategies, trust, emotions, rules
Frage 44
Frage
Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides
Frage 45
Frage
Conflict strategy "Flow" can be described as following
Frage 46
Frage
What is NOT a focus point of Leadership?
Frage 47
Frage
Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?
Frage 48
Frage
According to TKI we can define the following Collaborative Negotiation styles as:
Antworten
-
Lose-Win
-
Lose-Lose
-
Win-Lose
-
Win-Win
Frage 49
Frage
What are negotiation outcomes we have discussed on lectures?
Antworten
-
Transaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice
-
Transparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes
-
Transaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice
-
Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice
-
Traditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice
Frage 50
Frage
Social Capital equals
Antworten
-
The effective relationships with key shareholders
-
The beneficial relationships with society in order to escape environment issues
-
The effective relationships with main stakeholders
-
The relationships that make organizations work effectively
Frage 51
Frage
In Johari window, what is about the 2 window (top right)
Antworten
-
Unknown Area, Unknown by others and unknown by self
-
Blind Area, Known by others and unknown by self
-
Open Area, Known by others and self
-
Hidden Area, Unknown by others and known by self
Frage 52
Frage
Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?
Antworten
-
Autocratic
-
Consultative
-
Collaborative
-
Transformational
-
None of the given
Frage 53
Frage
Job Performance = Ability x _____________
How can we finish this simple equation in context of increasing people performance?
Antworten
-
Skills
-
Motivation
-
Fear
-
Money
-
Connection
Frage 54
Frage
According to the following personality characteristics:
— Driven, task-oriented and like to be in control
— Focus on change, growth and goals
— Appear confident
— Enjoy challenges and risks
— Good problem solvers and leaders, - this person more likey to be a...
Antworten
-
Socializer
-
Director
-
Thinker
-
Relator
Frage 55
Frage
Body language is a form of non-verbal communication, consisting of:
Frage 56
Frage
What does Chronemics study?
Antworten
-
How people count the time
-
How people use the skills
-
How people use the time
-
How people use the advices
-
How people use the space
Frage 57
Frage
What is Social Loafing?
Antworten
-
People exert less effort in group than on own
-
People do not exert any efforts in social activities
-
People exert less effort in social activities
-
People exert more effort in group than on own
-
People exert more effort in social activities
Frage 58
Frage
The Three C's of Intrinsic Motivation:
Antworten
-
Cost, Control, Community
-
Context, Cost, Carrot
-
Community, Collectivism, Cooperation
-
Collaboration, Content, Choice
-
Control, Cooperation, Colleagues
Frage 59
Frage
What is the least influencing factor in interaction process according to the first lecture?
Antworten
-
Culture
-
Environment
-
Communication Style
-
Personality Type
-
Motivation
Frage 60
Frage
According to Maslow's Hierarchy of Needs we have need in family and acceptance within a group at level (from bottom to top) —
Frage 61
Frage
What does Proxemics study?
Antworten
-
How people use non-verbal cues in their speech
-
How mammals show emotion reliably in their faces
-
How people perceive information via colours
-
How people and other animals communicate via touching
-
How people use and perceive the physical space around them
Frage 62
Frage
7% — 38% — 55% Principle means that:
Antworten
-
38% is delivered through the speaker's tone
-
38% is delivered through the non-verbal communication
-
7% is delivered through the non-verbal communication
-
55% of the message is delivered through the speaker's tone
-
55% of the message comes from non-verbal communication
Frage 63
Frage
The words "Expressive, Candid, Dialogue, Seeking to Understand, Listens, Reasonable" correspond to the following style of communication:
Antworten
-
Passive Aggressive
-
Aggressive
-
Passive
-
Assertive
Frage 64
Frage
The following characteristics of team performance are more likely to testify about
Agreement and consensus formed
Clear roles and responsibilities
Large decisions made by group agreement
Smaller decisions delegated
Antworten
-
Ubnorming Phase
-
Storming Phase
-
Forming Phase
-
Performing Phase
-
Norming Phase
Frage 65
Frage
In managing Human interaction should we plan the interaction whenever we are not time limited?
Antworten
-
Yes, of course. Human interaction is more likely to contain unpredictable factors.
-
No, it is not necessary — at work all staff are perfectly trained to act according with code.
Frage 66
Frage
The following characteristics of team performance are more likely to testify about:
Shared vision
Team functions independently
Focus on over-achieving goals
High degree of autonomy
Antworten
-
Performing Phase
-
Norming Phase
-
Storming Phase
-
Ubnorming Phase
-
Forming Phase
Frage 67
Frage
Focuses on the degree the society embraces or does not embrace long-term devotion to traditional, forward-thinking values — this description is true for ____ Hofstede's Cultural Dimension.
Frage 68
Frage
RAPID (in decision-making) states for:
Antworten
-
Recommend
Advise
Perform
Influence
Decide
-
Recommend
Agree
Perform
Input
Decide
-
Recommend
Agree
Perform
Influence
Decide
-
Recommend
Advise
Perform
Input
Decide
-
Recommend
Argue
Perform
Influence
Decide
Frage 69
Frage
An integrated model of successful team performance comprised of the following:
Antworten
-
Forming, Starting, Nurturing, Performing
-
Team Context, Essentional Conditions, Team Performance
-
Forming, Storming, Norming
-
Forming, Norming, Performing
-
Calling, Carrying, Completion
Frage 70
Frage
What are the components of Culture in accordance with Hofstede's onion model?
Antworten
-
Values, Behavior, Believes, Religion
-
Environment, Context, Experience, Traditions
-
Art, Literature, Music, Songs
-
Science, Education, Art, Literature
-
Values, Rituals, Heroes, Symbols
Frage 71
Frage
Maslow's Hierarchy of Needs comprised of the following:
Antworten
-
Self-actualization, Esteem, Belonging, Safety, Psychological
-
Self-actualization, Esteem, Belonging, Society, Physiological
-
Self-management, Estate, Belonging, Society, Physiological
-
Self-actualization, Estate, Belonging, Safety, Physiological
-
Self-actualization, Esteem, Belonging, Safety, Physiological
Frage 72
Frage
Centralized organizations;
More complex hierarchies;
Large gaps in compensation, authority and respect — according to this characteristics we can conclude:
Antworten
-
High PDI index
-
Low PDI index
-
High IDV index
-
Middle PDI index
-
Low MAS index
Frage 73
Frage
Focuses on the level of tolerance for uncertainty and ambiguity within the society — this description is true for _____ Hofstede's Cultural Dimension
Frage 74
Frage
What are the steps of Decision Making?
Frage 75
Frage
Focuses on the importance a society places on masculine or feminine behavior — this description is true for _____ Hofstede's Cultural Dimension
Frage 76
Frage
MBTI personality style ESTJ is stated for:
Antworten
-
Extraverted
Sensing
Trusting
Judging
-
External
Smart
Thinking
Judging
-
Extroverted
Sensing
Thinking
Judging
-
Extroverted
Smart
Thinking
Judging
-
External
Senses
Smart
Judging
Frage 77
Frage
Group size does influence human interactions. Is this sentence true or false?
Frage 78
Frage
Many social conventions;
People are expressive and are allowed to show anger or emotions, if necessary;
A high energy society, if people feel that they are in control of their life instead of feeling overwhelmed by life's vagaries — this characteristics describes a society with...
Antworten
-
Middle PDI index
-
High UAI index
-
High IDV index
-
High MAS index
-
High PDI index
Frage 79
Frage
What factors influence Motivation?
Antworten
-
Carrots and Sticks
-
Interests, Rights, Power
-
Rewards, Penalties, Consequences
-
Intrinsic, Extrinsic
-
Time Frame, Resources, Costs
Frage 80
Frage
What are the phases of Bruce Tuckman's Phases of Group Development?
Antworten
-
Framing, Storming, Norming, Performing
-
Forming, Starting, Nurturing, Performing
-
Forming, Storming, Norming, Performing
-
Framing, Starting, Norming, Performing
Frage 81
Frage
What is the optimal group size?
Antworten
-
7 — 15
-
18 — 22
-
12 — 21
-
4 — 7
-
15 — 20
Frage 82
Frage
College students listen to about 50% of what is said and remember 25% of the content after 2 days. Is this sentence true or false?
Frage 83
Frage
The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?
Antworten
-
Coercive
-
Coaching
-
Affiliative
-
Authoritative
-
Democratic
-
Pacesetting
Frage 84
Frage
According to TKI we can define the following Avoiding Negotiation styles as:
Antworten
-
Lose-Lose
-
Win-Lose
-
Win-Win
-
Lose-Win
Frage 85
Frage
Given description of the way a person makes the desicion as
- Task oriented
- Direct
- Efficient
- Likes to stick to decision
To which desicion-making style can it be related?
Antworten
-
Decisive
-
Flexible
-
Hierarchic
-
Integrative
Frage 86
Frage
Given description of the way a person makes the desicion as
- Social and responsive
- Decides quickly
- Can change direction of decision
To which desicion-making style can it be related?
Antworten
-
Flexible
-
Integrative
-
Hierarchic
-
Decisive
Frage 87
Frage
Given description of the way a person makes the desicion as
- Participative
- Uses inputs from multiple sources
- May change decision over time
To which desicion-making style can it be related?
Antworten
-
Flexible
-
Integrative
-
Decisive
-
Hierarchic
Frage 88
Frage
"Determining whether the problem you are defining is a root cause" is related to the following step of decision-making:
Frage 89
Frage
What is the least influencing factor in interaction process according to the first lecture?
Antworten
-
Culture
-
Communication style
-
Environment
-
Motivation
-
Personality type
Frage 90
Frage
What is the key interaction for this course among human interaction examples?
Antworten
-
Marketing
-
Family creation
-
Sales
-
Decision making
-
Eco area
Frage 91
Frage
Which of the given is not a type of Non Verbal Communication (NVC) ?
Frage 92
Frage
Smallest size capable of performing task effectively. In this sentence true or false?
Frage 93
Frage
“80/20 Rule” is used in the following Decision-Making technique?
Antworten
-
Cost/Benefit Analysis
-
SWOT
-
Pareto Analysis
-
Pair Comparison
-
T-Charts
Frage 94
Frage
What does Haptic communication mean?
Antworten
-
How people and other animals communicate via touching.
-
How mammals show emotion reliably in their faces.
-
How people use and perceive the physical space around them.
-
How people use non verbal cues in their speech.
-
How people perceive information via colors.
Frage 95
Frage
What are the essential conditions for successful team performance?
Antworten
-
Productivity, Cohesion, Learning, Integration.
-
Required skills and knowledge, Proper motivation and effort, Coordinating and communicating activities
-
Productivity, Collaboration, Learning, Integration.
-
Goal setting organization, Collaboration, Integration
-
Organizational context, Team design, Team culture
Frage 96
Frage
"Interpersonal conflicts that are less complex" states for the following level of mediation:
Antworten
-
Self-Mediating
-
Managerial
-
Professional
-
Preventive
Frage 97
Frage
According to Edward T. Hall how many levels of personal reaction exist?
Frage 98
Frage
Do one thing at a time;
Concentrate on the job;
Take time commitments seriously;
Are committed to the job
— these characteristics are more tend to ... person
Frage 99
Frage
What are types of communication style?
Antworten
-
Decisive, Aggressive
-
Aggressive, Passive, Assertive
-
Persuasive, Decisive, Passive
-
Persuasive, Decisive
Frage 100
Frage
What are the levels of interaction size?
Antworten
-
Local
Domestic
International
Worldwide
-
Face to face
Face to Group
Group to Face
Group to Group
-
Small
Big
Large
Huge
-
One on one
Small team
Large team
Across teams
Organizational
-
Local
Domestic
Regional
Corporational
Frage 101
Frage
The words "Forceful, Bombastic, In Your face, Intimidating, Monopolizing" correspond to the following style of communication:
Antworten
-
Passive
-
Aggressive
-
Assertive
-
Passive Aggressive
Frage 102
Frage
What are the tips for active listeting?
Antworten
-
Show you are listening
-
Lack of interest
-
Provide feedback
-
Show you understand
-
Distracting delivery
-
Pay attention
Frage 103
Frage
Most people are as good at listening as they are at talking? Is this sentence False or True?
Frage 104
Frage
Body language is a form of non-verbal communication, consisting of :
Frage 105
Frage
Which skill is more likely be considered as the one for an effective manager (in context of people management)?
Frage 106
Frage
What are three methods of motivation others (which are more likely to work on long period of time)
Antworten
-
Carrots, Sticks and Money
-
Courage, Positive Reinforcement, Personal Development
-
Fear, Negative Reinforcement, Personal Control
-
Fear, Positive Reinforcement, Personal Growth
-
Candies, Stick, Money
Frage 107
Frage
Platinum Rule theory is based on the following Basic Personality Areas:
Antworten
-
External or Internal;
Sensing or Intuition;
Thinking or Feeling;
Judging or Perceiving;
-
Director;
Socializer;
Relater;
Analyzer;
-
External or Internal;
Senses or Intuition;
Smart or Feeling;
Judging or Perceiving;
-
Dominant;
Steadiness; Influence;
Compliant;
-
Extroverted or Introverted;
Sensing or Intuitive;
Thinking or Feeling;
Judging or Perceiving;
Frage 108
Frage
The words "Submissive, Timid, Quiet, Reluctant to speak, Reactive" correspond to the following style of communication:
Antworten
-
Aggressive
-
Passive Aggressive
-
Passive
-
Assertive
Frage 109
Frage
What kind of emotion are expressed on face of the woman?
Antworten
-
Surprise
-
Interest
-
Disgust
-
Contempt
-
Fear
Frage 110
Frage
If we examine "gentlemanity" as an artificial culture, to which level of culture onion will Sir Don Quijote of La Mancha refer?
Frage 111
Frage
- Do many things at once;
- Are highly distractible and subject to interruptions;
- Consider an objective to be achieved, if possible;
- Are committed to people and human relationships - these characteristics are more tend to ... person
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What are the course assignments?
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Case studies, Role plays, Video analysis, Essays
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Exercises, Role plays, Video analysis, Essays
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Exercises, Role plays, Video analysis, Case studies
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Reading assignments, Role plays, Case studies, Listening
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Reading, Writing, Speaking, Listening
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What are the goals of this course?
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Improve skills in communication, conflict resolution, negotiation, leadership, teamwork, situation analysis and decision-making
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Improve skills in communication, negotiation, presentation, staff management, customer support management
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Program coding development, Role plays competition, Time management, Exercise completion
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Complete Case studies, Software projects, Role play situation analysis, Video analysis
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Improve skills in communication, self-management, social management, leadership
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What are 5 dysfunctions of a team?
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Trust, Conflict, Commitment, Accountability, Results (Just remember)
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When you provide a feedback, what rules you should follow?
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"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict:
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Self-Mediating
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Professional
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Preventive
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Managerial
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"A neutral third-party helps mediate move complex interpersonal conflicts and disputes or less complex conflicts between groups" states for the following level of Mediation of Conflict:
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Managerial
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Professional
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Preventive
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Self-Mediating