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Quiz von Maysie Hewitt, aktualisiert more than 1 year ago
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Erstellt von Maysie Hewitt
vor fast 6 Jahre
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Frage 1
Frage
The development of HR management was slowed and in many ways inhibited by World War II
Antworten
- True
- False
Frage 2
Frage
State and federal laws have reduced the need for and slowed the growth of HR activities
Antworten
- True
- False
Frage 3
Frage
The increasing costs of turnover have led managers to take more interest in HR management
Antworten
- True
- False
Frage 4
Frage
As a general rule, HR activities should not be created unless they contribute to the effectiveness of the organization
Antworten
- True
- False
Frage 5
Frage
The appropriate role for an HR department is to fill an advisory role; it is wrong for the human resource department to restrict or control the activities of other departments
Antworten
- True
- False
Frage 6
Frage
Line managers and staff specialists agree that when conflict exists between them, it is because the line managers resist new ideas
Antworten
- True
- False
Frage 7
Frage
The responsibility for performance evaluation is generally a shared responsibility between the HR department and line managers, while recruiting is primarily the responsibility of the HR department alone
Antworten
- True
- False
Frage 8
Frage
The Hawthorne Studies had serious methodological weaknesses; nevertheless, they had an enormous influence on management and human resources
Antworten
- True
- False
Frage 9
Frage
The major difference between personnel mgmt and HR mgmt is that
Antworten
-
HR mgmt focuses more on training and development
-
only personnel mgmt includes the functions of compensation and benefits
-
in union companies it is called personnel mgmt while nonuniom companies call it HRM
-
there are no real differences, the terms are synonymous
Frage 10
Frage
Several factors have contributed to the growing importance of HR functions. Which of the following have not contributed?
Antworten
-
mgmt has more disposable time to perform HR activities
-
greater legislation
-
the need for consistent treatment
-
greater sophistication of HR functions
-
growing cost of HR problems
Frage 11
Frage
Which of the following is not one of the basic roles for the HR department?
Antworten
-
cost/savings analysis role
-
control role
-
advisory or counseling role
-
service role
Frage 12
Frage
When the HR department places hiring quotas on another department to achieve affirmative action goals, it is exercising its __________ role.
Antworten
-
cost/savings analysis
-
control
-
advisory or counseling role
-
service role
Frage 13
Frage
When the HR department conducts an orientation training program it is fulfilling its ________ role.
Antworten
-
cost containment
-
control
-
advisory or counseling role
-
service
Frage 14
Frage
Which of the following is not a major HR objective?
Antworten
-
profit/cost containment
-
better service to society
-
social responsibility
-
organizational effectiveness
-
more extensive record-keeping and reporting
Frage 15
Frage
HR policies are useful primarily because:
Antworten
-
they reduce product costs
-
they increase product quality
-
they represent written justifications for treating one group of employees differently than another group
-
they guide HR actions and help managers make more rapid and consistent decisions
-
they satisfy federal laws
Frage 16
Frage
HR policies are typically formed
Antworten
-
under the direction of top mgmt with input from others
-
by the HR manager
-
by the constitution and bylaws of each corporate charter
-
by a combination of state and federal laws
Frage 17
Frage
Which of the following best describes what is meant by the term "HR policy"
Antworten
-
a specific procedure that must be followed by the HR department
-
a general guide to decision making about an HR issue
-
a generally accepted HR practice
-
top management's philosophy about the responsibilities of the HR department
Frage 18
Frage
Employee handbooks should avoid calling full-time employees *permanent* employees because
Antworten
-
part-time employees are excluded
-
unions have objected to the label
-
courts have interpreted it to be an implied promise
-
managers lose flexibility in making job assignments
-
none of the above: employees should be called permanent employees
Frage 19
Frage
Which of the following functions is not considered a major HR function?
Antworten
-
staffing
-
advertising
-
compensation
-
training and development
-
employee safety and health
Frage 20
Frage
Which of the following is not a major HR function?
Antworten
-
employment
-
compensation
-
HR research
-
employee relations
-
strategic planning
Frage 21
Frage
Which of the following was the most significant benefit of the factory system that existed a century ago?
Antworten
-
they were safe and free from accidents
-
they provided a steady 8 hour-a-day job
-
they were productive and produced many basic goods
-
they were well-lit, warm, and comfortable
-
they provided highly enriched and satisfying jobs
Frage 22
Frage
Before 1930, the typical length of the work week was
Antworten
-
only 20-30 hours
-
between 35 and 42 hours
-
between 45 and 50 hours
-
usually over 50 hours and sometimes over 80 hours
-
about 44 hours in factories and about 48 hours on the farms
Frage 23
Frage
The movement that started in the late 1800s which focused on finding the most efficient way to perform a task, economic incentives, and time-and-motion studies was called
Antworten
-
industrial federalism
-
economic tailorism
-
scientific management
-
industrial resolution
-
piece-rate incentives
Frage 24
Frage
The Hawthorne Studies (1924-1933) concluded that productivity was influenced by:
Antworten
-
human relations, especially friendly supervision and an informal work group
-
piece-rate incentives
-
changes in the design of work
-
all of the above
-
piece-rate incentives AND changes in the design of work
Frage 25
Frage
The army alpha and tests and Walter Scott's man-to-man rating scale methods of performance evaluation were part of which early movement?
Antworten
-
scientific management
-
industrial psychology
-
human relations
-
employee relations
-
military HR placement
Frage 26
Frage
A person who has a broad knowledge of all the HR functions and how they interact with other divisions of an organization is called:
Antworten
-
a specialist
-
a lieutenant
-
a generalist
-
an executive
Frage 27
Frage
The average number of employees in an HR department relative to the company's total employment is about:
Antworten
-
1:50
-
1:100
-
1:250
-
1:500
Frage 28
Frage
The average cost of operating an HR department is about _________ percent of the company's
Antworten
-
.5
-
1.0
-
1.5
-
2.5
-
5.0
Frage 29
Frage
To become a certified HR manager requires a combination of
Antworten
-
passing a test and taking a college HR course
-
passing an exam and gaining work experience
-
obtaining a college degree and letters of reference
-
paying a fee and passing a college HR course
-
obtaining a college degree and letters of reference and paying a fee and passing a college HR course
Frage 30
Frage
The voluntary agreement between an employee and an organization regarding the conditions of employment is called:
Antworten
-
a labor contract
-
a labor agreement
-
an employment exchange
-
a binding contract
Frage 31
Frage
In the inducements-contributions balance, the inducements refer to:
Antworten
-
wages and salaries
-
company benefits
-
dedicated work
-
knowledge and skill of the employee
-
wages and salaries and company benefits
Frage 32
Frage
The essential contributions that an organization requires of its members include dependable performance, dependable attendance, and __________.
Antworten
-
college education
-
social security number
-
clearance by the Department of Labor
-
spontaneous and innovative behaviors
-
participation in the employee benefit program
Frage 33
Frage
Which of the following is an illustration of unintentional organizational abuse?
Antworten
-
Karen's locker was searched without her permission
-
Jim was told to lie to a supplier and say a check was in the mail
-
Carl faithfully sorted and filed invoices for 12 years without taking a vacation but was terminated when the operation was computerized
-
Carlos fell in love with a co-worker and their romance resulted in his wife leaving him
-
Because of a soft market, all of the copper workers were required to accept wage reductions
Frage 34
Frage
The best strategy for protecting employees from unintentional organizational abuse is
Antworten
-
eliminating the bureaucracy in organizations
-
providing alternative job opportunities
-
teaching employees how to protect themselves
-
hiring new managers who are more ethical
Frage 35
Frage
Strategy refers to measurable goals, and when they are not measurable there is no strategy
Antworten
- True
- False
Frage 36
Frage
Complex environments create greater environmental uncertainty than simple environments
Antworten
- True
- False
Frage 37
Frage
A formal performance appraisal program would be more appropriate in a flexible organization than in an institutional organization
Antworten
- True
- False
Frage 38
Frage
High inflation and high interest rates tend to increase unemployment
Antworten
- True
- False
Frage 39
Frage
Social programs such as environmental protection and energy conservation have increased productivity rates
Antworten
- True
- False
Frage 40
Frage
Recruiting costs are generally higher during periods of low unemployment
Antworten
- True
- False
Frage 41
Frage
The interests of stockholders/owners are often inconsistent with the interests of customers/clients and they create conflicting demands on the personnel policies of a company
Antworten
- True
- False
Frage 42
Frage
Which of the following is least descriptive of strategy?
Antworten
-
it identifies the mission and goal of the organization
-
it specifies objective performance criteria and is measurable
-
it defines the action plans the organization intends to follow
-
it has a long-term focus beyond the immediate horizon
-
it recognizes the impact of environmental forces
Frage 43
Frage
Two variables that have the greatest impact on the stability of an organization's environment are the complexity of the environment and
Antworten
-
the rate of inflation
-
the growth in the labor force
-
the style of leadership
-
the rate of change
-
management's expectations
Frage 44
Frage
A compensation system that consists of team incentives based on team performance is most appropriate for what kind of organization?
Antworten
-
institutional
-
flexible
-
entrepreneurial
-
proprietorship
-
bureaucratic
Frage 45
Frage
As a result of high unemployment levels
Antworten
-
absenteeism and turnover increase
-
employees are more inclined to demand higher wages
-
commitment to the company declines
-
recruitment is easier
-
the number of grievances increases
Frage 46
Frage
Which of the following is true about productivity?
Antworten
-
it is the total amount of goods produced
-
it affects the job evaluation program of an organization
-
it may increase but not decrease
-
it refers to the average amount produced per employee hour
Frage 47
Frage
Changes in real compensation are most closely tied to changes in
Antworten
-
inflation
-
consumer price index
-
productivity
-
size of labor force
-
economic competition
Frage 48
Frage
Which of the following would not contribute to an increase in productivity?
Antworten
-
automation
-
new technology
-
training and development
-
environmental protection programs
Frage 49
Frage
An HR strategy that focuses on providing basic education and skill acquisition is most appropriate for a generic business strategy that is focused on
Antworten
-
retrenchment
-
cost reduction
-
economic growth
-
improving quality
-
new technology
Frage 50
Frage
If an organization's generic strategy focuses on cost reduction, the most appropriate HR strategy is
Antworten
-
eliminating unnecessary positions
-
recruiting top college graduate
-
motivating employees with merit pay
-
improving the employee complain system
-
campaigning to eliminate the union
Frage 51
Frage
Which of these organizational characteristics has the least impact on defining an organization's culture?
Antworten
-
slogans
-
ceremonies
-
symbols
-
stories
-
profitability
Frage 52
Frage
Which HR practice will most likely create a supportive/participative organizational culture?
Antworten
-
a profit-sharing plan and pay-for-performance incentives
-
top-level HR planning
-
a promotion policy that focuses on external hiring
-
a safety program containing a complete list of safety rules
-
a pay security program that keeps salary information confidential
Frage 53
Frage
An OD intervention refers to
Antworten
-
a new organizational social system
-
a series of planned activities designed to improve organizational functioning
-
a change in the technological structure
-
the adoption of new technology
-
the development of a new discovery in the product mix
Frage 54
Frage
In general, task specialization usually
Antworten
-
increases productivity and efficiency
-
increases alienation and boredom
-
decreases training time
-
all of the above
Frage 55
Frage
Allowing employees to determine their own work hours subject to limits is called
Antworten
-
variable scheduling
-
flextime
-
alternative work structuring
-
job sharing
-
autonomous scheduling
Frage 56
Frage
Which of the following is not one of the advantages of permanent part time employment?
Antworten
-
some people don't like to work full time
-
reduced supervisory responsibility
-
greater flexibility in hiring employees to meet erratic work requirements
-
work can be adjusted to fit the problems of declining health
-
more conductive to the non-work demands of mothers and students
Frage 57
Frage
Research on the effects of job sharing suggest that
Antworten
-
productivity and satisfaction increase while absenteeism and turnover decrease
-
satisfaction is increased but productivity declines
-
absenteeism, turnover, and job satisfaction are increased, but productivity is not affected
-
job satisfaction improves, but nothing has been consistently found regarding other variables
-
the results have been mixed and no consistent conclusions can be stated
Frage 58
Frage
Studies evaluating job sharing indicate that in most instances there is
Antworten
-
decreased productivity
-
higher absenteeism and tardiness
-
greater training costs
-
all of the above
-
none of the above
Frage 59
Frage
Which of the following is an important goal of quality of work life programs?
Antworten
-
to create a more democratic organization
-
to achieve greater returns to stockholders by reducing labor costs
-
to create greater job security
-
all of the above
-
to create a more democratic organization and to create greater job security
Frage 60
Frage
Which of the following topics would be the most likely topic for discussion in a labor management committee meeting?
Antworten
-
the grievance of a new employee
-
productivity improvements to avoid the closing of the plant
-
wage increases
-
preparations for the next collective bargaining session
-
designing a new benefit package
Frage 61
Frage
A group of workers which meets on a regular basis to develop new production procedures and ways to improve the quality of the product is called
Antworten
-
a labor management committee
-
quality control circle
-
autonomous work team
-
shared suggestion team
-
management representative group
Frage 62
Frage
One of the chief defining characteristics of TQM is
Antworten
-
safety rules
-
piece-rate incentives
-
continuous improvement
-
delegation of results
-
new technology
Frage 63
Frage
Benchmarking typically involves performance comparisons with
Antworten
-
previous year's performance
-
goal-setting for this year
-
industry averages
-
industry leaders
-
international companies
Frage 64
Frage
A HR audit is specifically designed to assess
Antworten
-
the effectiveness of the recruiting and selection process
-
the training and development of employees
-
the HRM department
-
the overall productivity of employees
-
how productive the company is in terms of a cost/benefit analysis
Frage 65
Frage
In HR accounting, the historical or acquisition cost, of acquiring human resources is called
Antworten
-
outlay cost
-
replacement cost
-
recruiting costs
-
total staffing outlay
-
turnover efficiency cost
Frage 66
Frage
In HR accounting, the cost of recruiting, hiring, and training a totally new work force is called the
Antworten
-
outlay cost
-
replacement cost
-
recruiting costs
-
total staffing outlay
-
turnover efficiency cost
Frage 67
Frage
A sensitive instrument for measuring job satisfaction which uses adjective pairs is called
Antworten
-
sematic differential
-
paired comparison
-
v-sort
-
matched pairs method
-
staffing loss ratio
Frage 68
Frage
Which of the following is an example of involuntary absenteeism?
Antworten
-
attending a son's graduation
-
missing the bus
-
a heavy snowstorm which closes the roads
-
hangover
Frage 69
Frage
Turnover is calculated by dividing ___________ times 100 by the average number of employees on the payroll during the month.
Antworten
-
layoffs during the month
-
quits during the month
-
voluntary separations during the month
-
total separations during the month
-
total separations during the month except for layoffs
Frage 70
Frage
Two variables most significantly related to turnover are
Antworten
-
job dissatisfaction and routine jobs
-
job dissatisfaction and poor supervision
-
absenteeism and tardiness
-
job dissatisfaction and unemployment levels
-
production standards and competing job offers
Frage 71
Frage
An illustration of a strategic HR activity is
Antworten
-
creating an employee suggestion system to support a new quality initiative
-
rotating members of a quality improvement committee to give more members a chance to participate
-
increasing the reward for employee suggestions that are selected by $25
-
publishing in a company newsletter the names and ideas of employees who submit useful suggestions
Frage 72
Frage
The ideal statistic a hiring manager should use for combining four selection criteria into a single weighted composite is
Antworten
-
standard deviation
-
tests of significance
-
analysis of variance
-
regression analysis
Frage 73
Frage
To evaluate employee attitudes regarding a compressed workweek, an HR manager administered a questionnaire to two groups. One group using the usual 5/8 schedule and one group using the 4/10 schedule. The mean scores for both groups were the same, but the manager thinks the mean fails to show that the employees in the 4/10 group either love or hate the new schedule. What statistic should be compared to confirm this decision?
Antworten
-
median
-
mode
-
standard deviation
-
t-test or analysis of variance
Frage 74
Frage
A research instrument that measures what is supposed to measure is said to be
Antworten
-
reliable
-
valid
-
accurate
-
dependable
Frage 75
Frage
Which of the following is the best research design for evaluating a training program?
Antworten
-
pre-test/post-test design using an experimental group and a control group
-
case study
-
solomon four-group design
-
pre-test/post test comparison using one group
Frage 76
Frage
Which kind of firm is most extensively involved in international business?
Antworten
-
multinational enterprises
-
global firms
-
import-export firms
-
firms that have international partners
Frage 77
Frage
Which of the following is characteristic of a transactional leader?
Antworten
-
vision of the future
-
mission statements
-
contingent pay
-
alignment of policies
Frage 78
Frage
A leader who stresses standard procedures, schedules the work to be done, and assigns subordinates to particular tasks is high on
Antworten
-
initiating structure
-
consideration
-
leader reward behavior
-
personally punishing leader behavior
Frage 79
Frage
Deontology defines right according to
Antworten
-
what is best for society
-
what is best for each individual
-
what is fair and just
-
what will harm versus help people
Frage 80
Frage
Why is the potential for organizational abuse greater when companies promise to take care of their people?
Antworten
-
because companies cannot control the economy and people's security may be misplaced
-
because the companies make false promises that they do not intend to keep
-
because the leaders who make the decisions are not honorable
-
because the organization does not have a heart, mind, soul, or memory
Frage 81
Frage
A statement that explains why an organization exists, how it contributes to society, and which values guide its actions is called
Antworten
-
a mission statement
-
a strategy
-
an organizational policy
-
a public release
Frage 82
Frage
The three major approaches to achieving long-term competitive advantages are cost leadership,
Antworten
-
quality, and product efficiency
-
resource acquisition, and market share
-
cost containment, and cost sharing
-
differentiation, and focus
Frage 83
Frage
A useful model for analyzing the profit potential of a firm within its industry is called the
Antworten
-
strategy management model
-
five forces model
-
environmental scanning outline
-
resource allocation plan
Frage 84
Frage
One of the primary consequences of intense economic competition on HRM is
Antworten
-
companies are forced to revise their job descriptions
-
job enrichment programs have to be suspended
-
fewer financial rewards are offered except in the most successful firms
-
technological advances are reduced and the use of technology decreases
Frage 85
Frage
Which decade had the highest average birthrate?
Antworten
-
1910s
-
1930s
-
1950s
-
1970s
Frage 86
Frage
A small start-up software company realizes that the technology skillsets of newly hired programmers are more advanced than the existing programmers' skillsets. Recognizing the constant business need for these evolving, state-of-the-art skillsets, which is the best workforce development strategy to implement?
Antworten
-
Offer new hires shorter-term contracts to allow for a continual hiring of programmers with the most up-to-date skills.
-
Partner with a local community college to offer programmers the opportunity to update their skillsets.
-
Design a rigorous in-house training program to get longer-tenured programmers up to speed with the newer programmers.
-
Perform a job redesign for the existing employees that will not require new, updated skills.
Frage 87
Frage
Which hands-on training method best allows an onboarding manufacturing employee to practice his job in a risk-free setting?
Antworten
-
Role play
-
Apprenticeship
-
Simulation
-
Team training
Frage 88
Frage
An HR manager has been asked to design a training program for the company. Which HR metric should be considered first in designing the program?
Antworten
-
Total costs for training
-
Average tenure of employees
-
Performance quality of one-year employees
-
Percentage of employees with a career plan
Frage 89
Frage
A valued employee arrives 15 minutes late for work without explanation. Using the company's positive approach to discipline, which action should be taken to course-correct the employee’s tardiness?
Antworten
-
Final warning
-
Verbal caution
-
Written reprimand
-
Counseling
Frage 90
Frage
An HR director believes it is important that managers take more responsibility for performance appraisals. Which responsibility should the HR director assign specifically to the managers?*
Antworten
-
Train staff to use performance system
-
Design appraisal system
-
Identify development areas
-
Track timely receipt of appraisals
Frage 91
Frage
Which is a significant benefit of recruiting from internal sources?*
Antworten
-
Provides a continuous pool of applicants
-
Minimizes inflated expectations about the job
-
Employees will all be of the existing mindset
-
Innovation increases with each infusion of new talent
Frage 92
Frage
Scenario Background
A company determines they will close their secondary manufacturing unit to move the operation to the business headquarters. They determined 70 new positions will need to be filled to support this effort. The CEO wants the transition to take place over a three-month period.
The CEO asked the HR director to support this new staffing need. Which is the best action for HR to take first to begin supporting this initiative?
Antworten
-
Identify a recruiting firm to attract talent to fill the new positions.
-
Survey employees to gauge interest in relocating to company headquarters.
-
Review job descriptions and total rewards structure to align them with staffing goals.
-
Identify employees unwilling to relocate so they can convey historical knowledge to new hires.
Frage 93
Frage
Scenario Background
A company determines they will close their secondary manufacturing unit to move the operation to the business headquarters. They determined 70 new positions will need to be filled to support this effort. The CEO wants the transition to take place over a three-month period.
A month after the move, many of the relocated staff threaten to quit. HR conducts a survey and discovers three main causes of dissatisfaction: higher cost of living, unaffordable housing, and low-rated schools. Which is the best course of action for HR to endorse to leadership to prevent departures?
Antworten
-
Create a program for leadership to provide resources to assist staff.
-
Reveal the long-term growth strategy to promote staff buy-in.
-
Recommend leadership to focus on the biggest obstacle to retention.
-
Advise leadership to offer incentives to retain high-performing staff.
Frage 94
Frage
Scenario Background:
In the past two years, a company has been acquired by two different organizations. Each acquisition resulted in multiple layoffs; one even included the CEO being terminated. For a while, the morale of the remaining employees was very low because they had worked with some of the laid-off employees for years. To help increase morale the company re-evaluated their total rewards structure to be more beneficial to all employees.
Many employees suffer anxiety because of the increased workload and the fact their long-time friends are gone while they remain. Which is the most important first step for the HR director to take to mitigate the effects of survivor syndrome being experienced by remaining employees?
Antworten
-
Offer one-to-one career coaching so employees can manage increased workload.
-
Communicate with employees to acknowledge that management is aware employees are struggling and intends to help.
-
Invite a representative of the employee assistance program (EAP) to a town hall meeting to review EAP benefits for all employees.
-
Encourage department heads to actively increase individual recognition of employee contributions to the business.
Frage 95
Frage
Scenario Background:
In the past two years, a company has been acquired by two different organizations. Each acquisition resulted in multiple layoffs; one even included the CEO being terminated. For a while, the morale of the remaining employees was very low because they had worked with some of the laid-off employees for years. To help increase morale the company re-evaluated their total rewards structure to be more beneficial to all employees.
The VP of research and development asks for HR’s help resolving pay discrepancies, discovered during due diligence, among the senior engineers. The staff has been discussing this frequently and it is now affecting the team. Which is the best way for HR to reassure the employees?
Antworten
-
Promise employees that everyone will be compensated fairly and equitably within 90 days.
-
Analyze the competitive market, related compensation philosophies and strategy to implement a new pay program.
-
Tell the company to adopt the higher of the two salary structures then adjust everyone's salary based on experience, education, and work assignments.
-
Make a commitment that a comprehensive review of pertinent issues will be swiftly concluded.
Frage 96
Frage
Which test most effectively identifies potential high-performing leaders in a collaborative work environment?
Antworten
-
Psychomotor
-
Emotional intelligence
-
Personality
-
Work sample
Frage 97
Frage
Recently, HR has received complaints about the fairness of the CEO's compensation. Which should the HR manager do first to ensure that the executive compensation practices of the company are fair?
Antworten
-
Determine which objectives are being used to evaluate executives.
-
Identify the rewards being offered to incentivize long-term goals.
-
Analyze the company culture and compensation structure history.
-
Confirm the plan is balanced with long-term and short-term incentives.
Frage 98
Frage
Which incentive plan is most likely to cause frustration to higher-performing employees?
Antworten
-
Piecework
-
Profit sharing
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Behavioral encouragement
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Gain sharing
Frage 99
Frage
Which is the best way to address the lack of diversity within organizational units?
Antworten
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Consult legal to mitigate discrimination claims in hiring.
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Implement incentives to employees for candidate referrals.
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Confirm that recruiters incorporate diversity policy into the recruitment process.
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Develop a diversity initiative with targeted hiring objectives.
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