Zusammenfassung der Ressource
Frage 1
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What does NOT indicate a good error message?
Frage 2
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If people are doing a difficult task, then you need to raise the level of arousal.
Frage 3
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Tunnel action is where you keep doing the same task over and over even though it isn’t working.
Frage 4
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Some stress can actually help complete a task because it heightens awareness.
Frage 5
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What is a Positive Consequence
Antworten
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Actions that have no effect on task completion
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Actions that do not give the desired result but provide the user with information that helps them achieve an overall goal.
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Actions that result in a dead end, undo a positive consequence, send the user back to a starting point, or result in action that can not be reversed.
Frage 6
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You should try to fix nuetral consequence first when trouble shooting.
Frage 7
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Which is an example of an Omission error?
Antworten
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When it comes time to enter the server for your email, you enter the wrong server name.
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When you go to turn on your Wi-Fi you go to the drop down and select the network name even though you could just press the Wi-Fi on/off icon.
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When setting up your email you only do the settings for your outgoing mail, not your incoming mail.
Frage 8
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Motor-control Errors happen while using the controls of a device. For example accidentally swiping when you're trying to zoom in.
Frage 9
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How are older adults more likely to complete a task?
Frage 10
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James Reason wrote Human Error (1990) about the Swiss Cheese Model of Human Error.