Chapter 12 Study Guide

People who are responsible for an organization need to have leadership skills in order for the organization

Managers today have total authority over the employees in a business

Human relations refer to how well people get along together

Supervisors can get by without leadership skills since they are at the lowest level of managment

Dependability is an important leadership characteristic

Effective leaders encourage others to share their ideas, experiences, and opinions

If a manager is able to get others to do what he or she wants, the manager is an effective leader

Position power is based on the ability to control resources, rewards, and punishments

A person can have power because others identify with and want to be accepted by him or her

Managers are the only people who have power in an organization

Expert and identity power comes from a manger's position in the company

Human relations skills are considered to be as important to the success of a business as the ability to make decisions or operate a complicated piece of equipment

Managers should treat all employees the same way

Managers should attempt to match job tasks with the needs and interests of employees

Studies found that, in general, al employees will not complete work well unless they are closely managed

An autocratic style of leadership is most effective when efficiency is important

Managers who use a democratic style of leadership generally take more time to make a decision than if another style is used

The open style of leadership works best with inexperienced employees

Most management training programs prepare managers to deal with difficult personal problems of their employees

Managers who involve employees in developing rules and procedures usually find greater support for those rules and fewer problems when penalties need to be applied for rules violations