6062725
Description
Mind Map by Lachie Robertson, updated more than 1 year ago
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Created by Lachie Robertson
over 8 years ago
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Business Management
Communication
- Barriers
- Noise
- Physical Environment
- Emotions
- Technological
Breakdown
- Incorrect Choice of Medium
- Language
- Selective
Perception
- Filtering
- Noise
- Stakeholders
- External
- Macro
- Government
- General Public
- Government
- Opperating
- Competitors
- Customers
- Suppliers
- Special Internal
Group
- Unions
- Unions
- Competitors
- Macro
- Internal
- Employees
- Shareholders
- Owners
- Employees
- External
- Channels
- Non-official
- Grapevine
- Grapevine
- Official
- Formal
- Formal
- Direction of Communication
- Lateral
- Downward
- Upward
- Lateral
- Non-official
- Purpose of
Communication
- To Educate
- To gather Information
- To Inform
- To
Persuade
- To Solve
Problems
- To Instruct
- To Educate
- Methods of Communications
- Non Verbal
- Clothing
- Colour
- Symbols
- Environment
- Corporate Culture
- Clothing
- Verbal
- Oral
- Interviews
- Meetings
- Phone Calls
- Written
- Emails/Fax
- Letters
- Emails/Fax
- Lectures
- Interviews
- Oral
- Non Verbal
- Management
Styles
- Autocratic
- TELLS staff what
decisions have been
made
- TELLS staff what
decisions have been
made
- Persuasive
- SELLS decisions it
has made to staff
- SELLS decisions it
has made to staff
- Consultative
- CONSULTS staff
before making
decisions
- CONSULTS staff
before making
decisions
- Participative
- JOINS with staff to
make a group decision
- JOINS with staff to
make a group decision
- Autocratic
- Corporate
Culture
- Shared values and
beliefs
- What is important and how things
work in their particular
organisation
- Corporate culture is closely
linked to ethical behaviour
- Cultivated
by:
- Providing an
example
- Recognising and rewarding
appropriate action
- Recruiting and
selection
practices in line
- Training in line with
the desired culture
- Communicating aspects of the desired
culture (for example, through
networks or by publishing a company
magazine)
- Providing an
example
- Shared values and
beliefs
- 7 Cs of
Communication
- Clear
- Consise
- Concrete
- Correct
- Coherent
- Complete
- Courteous
- Clear
- Business Letter
Format
- Name and Address of
receiver
- Greeting
- Subject
Matter
- Body of the Letter
- Saluation (For
example, Regards)
- Signature
- Sender's name and
Position/Title
- Sender's name and
Position/Title
- Signature
- Saluation (For
example, Regards)
- Body of the Letter
- Subject
Matter
- Greeting
- Name and Address of
receiver
- The 3 phases
of Communication
- What form
"Encodes"
- "Decodes"
- "Feedback"
- What form
"Encodes"
- Social and Ethical
Responsibility
- Ethical is following the
rule and regulation laws
- Social is going
beyond the law
- Ethical is following the
rule and regulation laws
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