Customer Call Quiz

Beschreibung

Customer Service Quiz am Customer Call Quiz, erstellt von Caya Evans am 05/03/2020.
Caya Evans
Quiz von Caya Evans, aktualisiert more than 1 year ago
Caya Evans
Erstellt von Caya Evans vor mehr als 4 Jahre
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Zusammenfassung der Ressource

Frage 1

Frage
You should always pick up the phone on the first ring.
Antworten
  • True
  • False

Frage 2

Frage
You should answer the phone and say....
Antworten
  • "Good morning, Edward J Rice, my name is ____, what's up?"
  • "Good morning, Edward J Rice Company this is _____, how may I help you

Frage 3

Frage
You should NEVER fill out a yellow sheet for phone calls
Antworten
  • True
  • False

Frage 4

Frage
When answering the phone you should have what already pulled up?
Antworten
  • Quantum
  • Quantum and yellow sheet in hand

Frage 5

Frage
After filling out your yellow call sheet you should set it aside and continuing what you are doing.
Antworten
  • True
  • False
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