Service Manager L2 Test

In the out-of-the box processes, which tickets can a Change Manager associate to an existing change? (Select three.)

By default, when adding a New Operator record, what information must also be provided?

Folder entitlement rights are assigned in which record?

What must be implemented in order to track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID?

Service Manager 9.2x provides a powerful workflow engine and application platform for automating, facilitating, and enforcing your key IT processes. What is another competitive advantage?

Which statement is true about the code page on the SQL Server?

In Service Manager, why is the progress within the workflow of a change much clearer than in Service Desk?

Where can notifications be added?

The development audit utility tracks changes made to HP Service Manager records during which phase of Service Manager implementation?

Given the Service Manager RDBMS user has the right to create tables, which action in Service Manager translates directly into a SQL create statement?

Which capability word is required to grant operator access to Crystal Report?

What are the three main access layers on which security can be set in Service Manager? (Select three.)

Which debugging parameter is used to debug Web Services interfaces in Service Manager?

Which debugging parameters are typically used to debug performance issues? (Select three.)

Which statements are true about Configuration Management? (Select two.)

What is the goal of Knowledge Management?

Which ITIL V3 process does Service Manager provide to configure a catalog from which users can request goods and services, an approval engine that processes the request, and which allows for procurement and delivery of approved goods and services?

What can we found inside a format control? (Select three.)

Which connectors are available for Connect-It? (Select three.)

Which component is included in all Web Services integrations?

What designates a global variable?

Where do you configure the ability to delegate approvals?

Which parameter in the Service Manager Initialization file triggers the creation of multiple log files?

What are major improvements found in Service Manager as compared to Service Center? (Select two.)

During the Service Manager server configuration, the system prompts you for a valid TCP/IP port. Which port number should you choose for Service Manager?

Which option is most commonly used to display information of a record located in a related table?

Which task can a self­service user perform from the Employee Self­Service Portal?

Which Service Manager interface allows end­users to browse the knowledge library, order products and services from the Service Catalog, and submit service requests?

Which Service Manager module is used to restore normal service operation as quickly as possible and minimize the adverse impact on business operations?

Which feature of the operator record provides access to applications and utilities?

Which feature of the operator record defines application­specific privileges?

Which 'State' displayed in Configuration Management is not replicated to Service Manager?

What feature of Configuration Management defines the authorized attributes of a CI configuration?

In which Service Desk record would you find Service Desk application settings, including setting the Service Desk record relationship model?

Alert definitions are applied to changes and change tasks in which record?

The operator's approval and review groups for Change Management are defined in which record?

Which feature of Service Manager gives controlling authorities the responsibility of costs and risks associated with a request, the ability to stop work, and control when work activities can proceed?

For a baseline to be available for use against a configuration item, the baseline must be set to which status?

Which scenario best describes the role of templates when creating Service Manager Service Desk, Incident Management, Problem Management, and Change Management records?

Which Service Desk Interaction Model is configured by default in the Service Desk module?

After an incident is created, what is the next step in the incident lifecycle to perform?

What feature of Service Manager ties end­users or departments to the services that they use?

Which Utility allows end users to customize their own graphical views of operational summary data?

Which RAD function is used to determine the numerical representation of a field data type?

What variable is used in a Link record to refer to the current record?

What type of auditing is used to track changes to specific fields for Open, Update and Close actions?

Which statement best describes the role of HP Service Manager?

Incident Management is used to track: (choose three)

Which feature of Service Manager allows you to schedule the removal of unwanted data from the database?

Are called by Objects and are defined by Processes. The [blank_start]State record[blank_end] contains information about how a record looks and acts at a specific period in time.

A [blank_start]vertical[blank_end] scaled system consist in one application server plus "X" number of available servlets. It is used for small bussiness.

A [blank_start]Horizontal[blank_end] Scaled System consist in two or more application servers, each one with "X" number of available servlets.

[blank_start]Links[blank_end] are a combination of data and definitions used to retrieve data from one table to another one.

[blank_start]Display Options[blank_end] are defined inside a [blank_start]Display Screen[blank_end]. They performed specific actions and [blank_start]process[blank_end] that will work over a record.

[blank_start]Virtual joins[blank_end] allow you to display data fields from several different database files on a single form. Do not allow data entry into the fields; they only display information from other files into a format for reference purposes.

What can you see in the output of a reportlbstatus? (Select Two)

Allow users who have logged into a Windows domain to log on to Service Manager without providing a user name and password. What Service Manager configuration allows the statement:

What steps do you need to follow before run an application upgrade? [blank_start]Stop the Service Manager Service[blank_end] Comment out the [blank_start]sm system.start[blank_end] line in the sm.cfg file Add [blank_start]ir_disable:1[blank_end] to the sm.ini Add [blank_start]sessiontimeout: 60[blank_end] to the sm.ini [blank_start]Uncheck[blank_end] the client side unload from the windows client Start the Service Manager Service Go to System Administration >[blank_start]Ongoing Maitenance[blank_end] > Patch Release >Apply Patch Release Load the patchrel.unl file

Format Control Subroutines enable you to call RAD applications from Format Control.

In a 9.40 fresh installation, do we have an option to select between Classic or Codeless Mode?