7906424
Description
Mind Map by Sonaly Verdin, updated more than 1 year ago
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Created by Sonaly Verdin
almost 8 years ago
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Demand management and
customer service
- Inbound-to-operations logistics systems
- Activities and process that procede
and facilitate value-adding activities.
- https://www.youtube.com/watch?v=z9TH7aGmOcE
- https://www.youtube.com/watch?v=z9TH7aGmOcE
- Activities and process that procede
and facilitate value-adding activities.
- Demand
management
- Focus efforts to estimate and manage
customer's demand, with the
intention of using this information to
shape operating decisions.
- Focus efforts to estimate and manage
customer's demand, with the
intention of using this information to
shape operating decisions.
- Supply-Demand
Misalignment
- Forecasting
- Amount of product that will be
purchased by consumers.
- Long-term
forecasts
- Midrange forecasts
- Short-term forecasts
- Long-term
forecasts
- Amount of product that will be
purchased by consumers.
- Collaborative Planning, Forecasting
and Replenishment
- Order Fulfillment
- Information
sharing
- Decision making
- Performance
measures
- Technology
- Information
sharing
- Order-Management
System
- Receive order
- Enter order
- Check credit
- Receive order
- Order cycle
- 1. Order Placement
- 2. Order processing
- 3. Order Preparation
- 4. Order
Shipment
- 1. Order Placement
- Customer Service
- Customer Service
as an activity
- Customer Service as
performance measures
- Customer Service as a
philosophy
- Customer Service
as an activity
- Elements of Customer Service
- Time
- Dependability
- Communications
- https://www.youtube.com/watch?v=nxtaMdu55Ug
- Convenience
- Time
Media attachments
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