Sample Product Knowledge Quiz - Smoke Detectors

Description

Best Practice in Customer Service Quiz on Sample Product Knowledge Quiz - Smoke Detectors, created by Antonia Blankenberg on 26/07/2017.
Antonia Blankenberg
Quiz by Antonia Blankenberg, updated more than 1 year ago
Antonia Blankenberg
Created by Antonia Blankenberg over 7 years ago
39
0

Resource summary

Question 1

Question
What EU regulation do fire detection and fire alarm systems follow?
Answer
  • EN 54
  • EN 50
  • EN 55
  • EN 52

Question 2

Question
What smoke detector is more effective for detecting smouldering fires?
Answer
  • Photoelectric
  • Carbon Monoxide
  • Ionisation
  • None of the above

Question 3

Question
Smoke detectors need to be tested every [blank_start]30[blank_end] days and the batteries must be changed every [blank_start]6[blank_end] months.
Answer
  • 30
  • 60
  • 90
  • 365
  • 6
  • 3
  • 12
  • 2

Question 4

Question
A B class fire extinguisher would be appropriate to use for which of the following fires?
Answer
  • Grease
  • Paper
  • Wood
  • Electrical

Question 5

Question
What kind of smoke detectors constantly give off false alarms?
Answer
  • Ionisation
  • Photoelectric
  • Combination
  • Carbon Monoxide

Question 6

Question
At least how many smoke alarms should be in a two-story house?
Answer
  • 1
  • 2
  • 3
  • 4

Question 7

Question
How often should a smoke alarm be replaced?
Answer
  • 5 years
  • 10 years
  • Only when it breaks
  • Never

Question 8

Question
An ionisation smoke alarm works by ionising the air between 2 [blank_start]electrodes[blank_end] which are positively and negatively charged, this creates a small current inside the chamber.
Answer
  • electrodes

Question 9

Question
Heat detectors react slower than smoke detectors in detecting fires.
Answer
  • True
  • False

Question 10

Question
Ionisation smoke alarms are generally [blank_start]less[blank_end] reactive than photoelectric smoke alarms.
Answer
  • less
  • more

Question 11

Question
What is the most common cause of fire in homes?
Answer
  • Cooking
  • Smoking in bedrooms
  • Electrical Equipment
  • Candles

Question 12

Question
Cleaning with a vacuum cleaner to remove particles that will affect smoke alarm performance should be done once a [blank_start]year[blank_end].
Answer
  • year

Question 13

Question
What frequency do smoke alarms usually sound at?
Answer
  • 3200 Hz
  • 2400 Hz
  • 4100 Hz
  • 1500 Hz

Question 14

Question
Regular smoke alarms can detect carbon monoxide.
Answer
  • True
  • False

Question 15

Question
Smoke alarms can be installed on the wall provided they are fitted between [blank_start]300[blank_end]mm and [blank_start]500[blank_end]mm below the ceiling.
Answer
  • 300
  • 500
Show full summary Hide full summary

Similar

What is Product Knowledge Training?
Antonia Blankenberg
Barista Product Knowledge Quiz
Antonia Blankenberg
Smokey Bones Bartender Quiz
Haley Macon
Unit 6: Principles of Training and Training methods
Cath Warriner
Customer Service Training
Jake Johnson
Distributing GoConqr Courses
Sarah Egan
FOX Training Part 01
Cynnamon Stelly
Demand management and customer service
Sonaly Verdin
Retail checkout procedure
Tony Watson
Awareness
Paddy Costello
Head of Staffing & Development
Kwok Ping LAW