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The internet has changed public relations in what way?
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PR practitioners can put new on the Website for reporters to access anytime
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Blogs provide an opportunity to communicate with publics and find target audience
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Podcasting allows organizations to provide audio and video to the general public without the new media
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All of these
Frage 2
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YouTube, Flickr and Facebook are examples of what kind of collaborative media?
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Social
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Interactive
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Sharing
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New
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The definition of community relations as a public relations function includes
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The goal of benefiting the organization only
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The goals of benefiting the community only
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Unplanned, spontaneous participation with a community
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Participation with a community to maintain and enhance its environment
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Guerrilla tactics are which of the following?
Frage 5
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The first task of investor relations is to _______________________
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create and maintain investor confidence
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obtain support from SEC members
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file and distribute paperwork to various stock exchanges
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meet with company financial offers to strategize
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Social marketing involves
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organizing social events to benefit a non-profit agency
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joining social groups to promote an organization
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working on behalf of a social cause that benefits society as a whole
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marketing an organization to specific social groups.
Frage 7
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As part of its management function, public relations practioners might
Frage 8
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A public is defined as a group of individuals or organisations who
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work for the same company
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have a relationship with an organisation
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use the same product
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are boycotting an corporation
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a group can become one of an organizations________________ when it recognizes an issue related to an organization, understands its relevance to the groups members and begins to talk about or organize to take actions on the issue
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publics
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problems
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rivals
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competitors
Frage 10
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Public marketing, advertising and marketing are_______________________terms
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interchangeable
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distinctly different
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synonymous
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all of the above
Frage 11
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Decision making in an organisation should include PR practitioners because:
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they're the only ones who know how to communicate the decisions with appropriate publicises and audiences
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they are in charge of the social responsibility of the organization
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they are at the highest levels of organizational leadership within the organization
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their ineraction with the organizations publics gives them insight into valid issues that may influence their decisions
Frage 12
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Public relations practitioners should be involved in managements decision making ________________.
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only during crises
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during the decision making process
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only after decisions have been made
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only if key publics will oppose the decision
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Which of the following is secondary research?
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using company or public records and contacts
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reviewing previously published or broadcast information
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using focus groups or surveys
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interviewing company officals
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The process of researching, creating and refining a product or service and distributing that product or service to target customers is called________
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advertising
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marketing
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public relations
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all of the above
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none of the above
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The execution phase of the public relations process is known as ______
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planning
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propaganda
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evaluation
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research
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communication
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When public relations practitioners seek to maintan or improve relations with local special interest groups, they are engaged in_________
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investor relations
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community relations
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employee relations
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media relations
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consumer relations
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a group that can directly influence your organizations abilities to achieve its goals is known as _______________
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a secondary public
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a primary public
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a latent public
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an intervening public
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an aware public
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Most crises are ______
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unavoidable
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time consuming
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predictable
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expensive
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disastrous
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A tactic in marketing public relations is
Frage 20
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directly interacting to influence elected officials or government regulators and agents
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protesting in Washington D.C. about a particular course
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the enhancement of communication between investor-owned companies and their shareholders
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What is a focus group?
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small groups of a targeted public who are interviewed for research
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a group of people chosen to be finalist for the next reality show
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a group chosen as the 'best of the best'
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a group of people who want to go into public relations
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The practice of combining public relations, marketing, advertising, and promotion into a seamless campaign is known as
Frage 23
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Which tool of the promotional mix is defined as any paid form of nonpersonal presentation and promotion of ideas, goods , or services by an identified sponsor?
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advertising
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public relations
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direct marketing
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sales promotion
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The___________________ is the specific mix of advertising, personal selling, sales promotion, public relations, and direct marketing tools that the company uses to pursue its advertising and marketing objectives
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Two major factors are changing the face of today's communications. One of these factors is the fact that
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costs of promotion are rising
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mass markets are fragmented and marketers are shifting away from mass marketing
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global communications are not growing rapidly enough
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marcom managers have achieved more power and control
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____________ combine (s) sights, sound, and motion: appeals to the senses: and has a low cost per exposure as advantages
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Newspapers
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Television
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Direct mail
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Radio
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Factors leading to the need to manage crises well include all the following EXCEPT
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Round- the- clock cable news coverage
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Tabloid journalism techniques used by various media outlets
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Insensitivity of those not affected by the immediate crisis
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Increase numbers and depth of crises affecting society
Frage 28
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Elements of 'issues management' include all the following EXCEPT:
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Anticipated issues that are year or more away
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Impact of external factors
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Impact of internal factors
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Bottom-line orientation
Frage 29
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For a public relations function to gain acceptance for issues management, the must have approved from
Frage 30
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For risk communication to be effective, public relations people need to:
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encourage management to be part of the communications loop
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anticipate the needs of media by approaching them with solid information before they approach you
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take the matter seriously
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ensure the organizations deed match the words
Frage 31
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You can expect to sense or see all the following when a crisis strikes EXCEPT:
Frage 32
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'Transparency' a term business people are prone to use as result of the fallout from many unethical business dealings in the early 21st century, refers to:
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Organizations, particularly their management, increasing their efforts to be more open to their various constituencies
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making accounting procedure even more understandable to the SEC
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CEOs committing to share profits with employees and shareowners
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Renewed efforts to publish corporate codes of ethics
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Corporate social responsibility boils down to;
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providing safe products that perform well and do not harm the environment
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providing employees a safe, healthy work environment
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Avoiding discrimination in hiring, promoting and retaining the best people for your organization
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All of the above
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Most publc relation analysis takes the informal form called:
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Primary research
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Objective research
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Abstract research
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Secondary research
Frage 35
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'Public relations' can be defined as
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A collection of techniques for persuading people to buy products they don't need.
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a collection of techniques for persuading news organizations to give space or time to people or products that are not inherently newsworthy
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Planned are continuous communication to provide information about an organisation, issue or product to the public
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Planned and continuous communication to obscure the inadequacies of an organization or product
Frage 36
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Public relations professionals often deal with earth internal or external communications. Which of the following best describes those two types of communications?
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Internal communications deal with investors, clients, customers or contributors, and external communications keep company employees informed about the company
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Internal communications always flow from the top of the organization down, and external communications always flow from the bottom to the top.
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Internal communications always are carious out by e-mail, and external communications always are carried out through the mass media
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Internal communications keep company employees informed about the company, and external communications deal with investors, client, customers or contributors
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Effective public relations practitioners first
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send as many press releases as possible to as many people
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determine which media outlines best serve their purposes
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ask editors to promise to use their press release
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find out which media have been most friendly to their client in the past
Frage 38
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Which of the following is Not among the reasons often cited by journalists for rejecting news
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news organisations move slowly and need plenty of time to rewrite the release
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a release received close to a deadline is likely to be thrown away
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a release received close to a deadline leaves news organisations with too little time to plan press coverage
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a release received too close to a deadline is less likely to be published.
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If a news release contains a statements such as ' parents are worried about the amount of violence in our society' that release is of questionable news value because it is
Frage 40
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Public relations is defined as __________ with an organization
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media- communication function
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consumer-community function
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leadership - management function
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management-media function
Frage 41
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Public relations practitioners develop, execute and evaluate organizational programmes that promote the exchange of influences and understanding_____________________
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among an organisation constituent parts and publics
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so that hostile publics can be silenced
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in a attempt to make sure organizational secrets are not leaked
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Which of the following is NOT among the reasons of often cited by journalists for rejecting news releases?
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They are not newsworthy
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They are too well written
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They are sent to the wrong person
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They fail to include important informatio
Frage 43
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Newspapers, television and radio stations are examples of what kind of media?
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Social
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Interactive
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Controlled
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Uncontrolled
Frage 44
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When selecting a company spokesperson, what matters most is that a person's ability to add ............ to the brand?
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Value
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Credibility
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Trust
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Integrity
Frage 45
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Public relations professionals interact with which groups?
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Employees
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Stockholders
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Customers
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All of these are correct