Frage 1
Frage
The demographic, economic, natural, technological, political, and cultural forces that affect a company's ability to serve its customers make up which of the following?
Frage 2
Frage
Which is now the largest generation alive in the United States?
Antworten
-
Millennials
-
Baby boomers
-
Generation Alpha
-
Generation Z
-
Generation X
Frage 3
Frage
The first generation to come of age in a world filled with computers, mobile phones, and online social media, ________ embrace(s) technology as a way of life.
Antworten
-
Generation X
-
millennials
-
baby boomers
-
Generation Alpha
-
Generation Z
Frage 4
Frage
Americans are a mobile people, with about 9 percent of all U.S. residents moving each year. Which population trend does this describe?
Antworten
-
Decreases in populations in Oregon and Alabama
-
An exodus from the suburbs
-
Increases in populations in New York and Connecticut
-
A shift from the Sunbelt states to the Snowbelt states
-
A shift from rural to metropolitan areas
Frage 5
Frage
Which environment shows trends including shortages of certain raw materials, higher pollution levels, and more government intervention?
Antworten
-
The political environment
-
The economic environment
-
The natural environment
-
The sociocultural environment
-
The technological environment
Frage 6
Frage
Wonders such as smartphones, driverless cars, and antibiotics can be attributed to which marketing environment?
Antworten
-
Social
-
Political
-
Natural
-
Cultural
-
Technological
Frage 7
Frage
Environmental sustainability means ________.
Antworten
-
meeting present needs without compromising the ability of future generations to meet their needs
-
doing good deeds to atone for the strain that a business puts on the natural environment
-
sacrificing business success to protect natural resources
-
using fewer natural resources than one's competitors
-
precisely following federal and state environmental regulations
Frage 8
Frage
The ________ environment consists of institutions and other forces that affect a society's basic values, perceptions, preferences, and behaviors.
Antworten
-
demographic
-
.
political
-
technological
-
cultural
-
economic
Frage 9
Frage
To exercise social responsibility, many companies are linking themselves to what type of marketing?
Antworten
-
Generational
-
Cause-related
-
Technological
-
Environmental
-
Intermediaries
Frage 10
Frage
Which statement regarding cultural values is true?
Antworten
-
Core beliefs and values are more open to change than secondary values.
-
The media pushes core values onto the community.
-
Marketers have no chance of changing secondary values
-
Secondary beliefs and values are less open to change than core beliefs.
-
Marketers have little chance of changing core values.
Frage 11
Frage
Which of the following is NOT one of the components of a company's microenvironment?
Antworten
-
Marketing intermediaries
-
Customer markets
-
Suppliers
-
Cultural forces
-
Competitors
Frage 12
Frage
Which of the following is NOT one of the forces in a company's macroenvironment that shape opportunities and pose threats to the company?
Antworten
-
Technological forces
-
Economic forces
-
Demographic forces
-
Competitive forces
-
Cultural forces
Frage 13
Frage
The company's ________ consists of actors close to the company that combine to form its value delivery network or that affect its ability to serve customers.
Antworten
-
supply chain
-
.
natural environment
-
macroenvironment
-
competitive environment
-
microenvironment
Frage 14
Frage
Which is NOT one of the major actors in the microenvironment?
Antworten
-
Competitors
-
Suppliers
-
Cultural forces
-
Customers
-
The company
Frage 15
Frage
In terms of the microenvironment, any group that has an actual or potential interest in or impact on an organization's ability to achieve its objectives is called a ________.
Antworten
-
supplier
-
marketing intermediary
-
.
public
-
customer
-
competitor
Frage 16
Frage
Which of the following statements is correct regarding generational marketing?
Antworten
-
Each generation shares similar socio-economic status (SES).
-
The changing age structure of the population is of little importance to marketers.
-
Generation Alpha, Millennials, and Gen Z are so similar that marketers can treat them as one segment.
-
Demographically, generational marketing in the U.S. today is characterized by rising birthrates and shorter life expectancies.
-
Defining people by their birth date may be less effective than segmenting them by lifestyle, life stage, or common values.
Frage 17
Frage
One recent trend in the ________ is that rather than reverting to their old free-spending ways, Americans are retaining an enthusiasm for frugality.
Frage 18
Frage
Age, race, gender, and other statistics are part of a company's ________ environment.
Antworten
-
cultural
-
micro
-
political
-
demographic
-
economic
Frage 19
Frage
Marketers keep a close eye on demographic trends and developments in their markets. They analyze ________.
Antworten
-
changing age and family structures, geographic population shifts, consumption habits, and population diversity
-
changing age and family structures, geographic population shifts, political shifts, educational characteristics, and population diversity
-
.
changing age and family structures, geographic population shifts, educational characteristics, technological advances, and population diversity
-
changing age and family structures, geographic population shifts, economic changes, and population diversity
-
changing age and family structures, geographic population shifts, educational characteristics, and population diversity
Frage 20
Frage
The demographic environment is of major interest to marketers because it involves ________.
Antworten
-
increasingly diverse markets
-
a better-educated, more white-collar, more professional population
-
people, and people make up markets
-
changes in the age structure of the population
-
geographic shifts in population
Frage 21
Frage
The wealthiest generation in U.S. history is/are ________.
Antworten
-
Generation X
-
the millenials
-
Generation Z
-
the baby boomers
-
Generation Alpha
Frage 22
Frage
Major economic variables include ________.
Antworten
-
income, cost of living, and savings and borrowing patterns
-
income, cost of living, and government regulation
-
income, occupation, and savings and borrowing patterns
-
population, age, and occupation
-
income, savings and borrowing patterns, and lifestyle
Frage 23
Frage
Which of the following is an important trend in the natural environment of which marketers should be aware?
Antworten
-
A decrease in consumer concern toward the environment
-
Decreased government intervention
-
Decreased pollution
-
Shortages of raw materials
-
A decreased emphasis on sustainability
Frage 24
Frage
The IoT is part of which external marketing environment?
Antworten
-
The economic environment
-
The technological environment
-
The sociocultural environment
-
The natural environment
-
The demographic environment
Frage 25
Frage
Being environmentally sustainable ________.
Antworten
-
is being embraced by fewer and fewer companies
-
is nice, but is not part of companies' core missions
-
makes poor business sense
-
is just about doing the right thing
-
can help deliver more value to customers
Frage 26
Frage
Environmental sustainability concerns have grown steadily over the past three decades. Marketers should be aware of three primary trends in the natural environment, which include ________.
Antworten
-
increased government intervention, increased pollution, and the expense associated with sustainability
-
growing shortages of raw materials, increased pollution, and increased government intervention in natural resource management
-
increased global pollution especially in Asia, climate change, and the refusal of foreign governments to address it
-
growing depletion of natural resources, climate change, and accompanying shortages of raw materials
-
climate change, increased government intervention in environmental regulation, and the accompanying regulations
Frage 27
Frage
Which of the following is true regarding the technological environment?
Antworten
-
Companies must keep up with changes in technology or risk being left behind.
-
Technological changes are the second most dramatic force in the macroenvironment, after the economy.
-
Changes in technology are always beneficial to consumers and society.
-
As products and technology become more complex, safety becomes less of a concern.
-
The pace of technological change is slowing down.
Frage 28
Frage
Changes in the ___________ have focused greater emphasis on ethics and socially responsible actions.
Frage 29
Frage
Which of the following is NOT a recent shift in secondary U.S. cultural values?
Antworten
-
The past two decades have seen a sharp increase in confidence in and loyalty toward America's business and political organizations and institutions.
-
People have recognized that nature is finite and fragile; it can be destroyed or spoiled by human activities.
-
People have been moving away from materialism to seek more permanent values.
-
American patriotism has been increasing gradually for the past two decades.
-
People use products, brands, and services as a means of self-expression, and they buy products and services that match their views of themselves.
Frage 30
Frage
3.4Explain the key changes in the political and cultural environments.
Question 3, Study Plan 3.4.1
2 correct
Points: 0 of 1
Question list
Question 1
Question 2
Legislation affecting business around the world has increased steadily over the years within the political environment. The increased legislation has been enacted in three primary areas, including ________.
Antworten
-
laws protecting companies from each other, laws protecting companies doing business internationally, and laws protecting consumers
-
laws protecting companies from excessive regulation, laws protecting consumers, and laws protecting the interests of society
-
laws protecting companies from each other, laws protecting consumers, and laws protecting the interests of society
-
laws protecting the interests of society against unrestrained business behavior, laws protecting environmentalists, and laws protecting children
-
government regulation to protect consumers from unfair business practices, laws protecting children, and laws protecting the interests of society
Frage 31
Frage
Companies that proactively take stands on social, political, and environmental issues are engaging in ________.
Antworten
-
social irresponsibility
-
sustainability
-
data security
-
exploitation
-
brand activism
Frage 32
Frage
The cultural environment consists of ________ that affect a society's values, perceptions, preferences, and behaviors.
Antworten
-
institutions
-
institutions and forces
-
a population's set of beliefs
-
diverse cultural settings
-
cultural beliefs and forces
Frage 33
Frage
Marketers want to predict cultural shifts to spot new opportunities or threats. The major cultural values of a society are expressed in people's views of themselves and others, as well as in their views of ________.
Antworten
-
organizations, society, nature, and the universe
-
organizations, society, neighborhoods, and the universe
-
society, nature, schools, and the universe
-
organizations, society, schools, and nature
-
organizations, institutions, society, schools, and nature
Frage 34
Frage
What advice would you give a firm about how to respond to the changing marketing environment?
Antworten
-
If the current strategy is working, there is no need to respond to environmental changes.
-
Whenever possible, take a proactive approach to the environment.
-
Watch environmental changes but react only when absolutely necessary
-
Do not do anything until competitors respond.
-
Accept the fact that things change and not much can be done about it.
Frage 35
Frage
Firms that develop strategies to change the environment, instead of assuming that strategic options are bounded by the current environment, are being _______.
Antworten
-
shortsighted
-
reactive
-
.
cautious
-
proactive
-
passive
Frage 36
Frage
A company with a proactive stance toward the marketing environment would be MOST LIKELY to do which of the following in the face of unfounded, negative chatter about their product?
Antworten
-
Focus on marketing other products in their line.
-
Try to hush up the negative talk.
-
Accept the negative consequences.
-
Ignore the issue.
-
Counter the false information.
Frage 37
Frage
Many companies see the marketing environment as uncontrollable. They ________ that will help the company avoid the threats and take advantage of the opportunities the environment provides.
Antworten
-
analyze environmental forces and execute strategies
-
analyze environmental forces and design strategies
-
analyze macroenvironmental forces and execute strategies
-
analyze microenvironmental forces and execute strategies
-
do not analyze environmental forces and design strategies
Frage 38
Frage
Some companies do not see the marketing environment as uncontrollable. They take a ________ stance toward the marketing environment and develop strategies to ________ the environment.
Antworten
-
wait-and-see; adapt to
-
proactive; change
-
reactive; change
-
reactive; adapt to
-
proactive; adapt to
Frage 39
Frage
Rather than simply watching and responding to environmental events, aggressive firms can be proactive by ________.
Antworten
-
following existing laws
-
.
monitoring social media
-
pressing lawsuits to keep competitors in line
-
reacting to changes in the environment as they occur
-
waiting for other firms to respond to changes in the environment