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Pega Systems CPMC Training

Beschreibung

Questions to train CPMC
Elena Briones
Quiz von Elena Briones, aktualisiert more than 1 year ago
Elena Briones
Erstellt von Elena Briones vor mehr als 8 Jahre
2021
5
0

Zusammenfassung der Ressource

Frage 1

Frage
In which Communication Channels would Next-Best-Action Advisor apply? (Choose One)
Antworten
  • Outbound/Batch
  • Television/Radio
  • Inbound/Real-time intelligent interactions
  • Email Mail/SMSTreatment editor

Frage 2

Frage
To which types of decision can Decision Management be applied? (Choose Three)
Antworten
  • Determining whether or not to up-sell a product to a customer in a busy call center.
  • Determining which channel to use to communicate with a customer.
  • Determining how to improve your product portfolio to keep from losing market share.
  • Determining why response rates for a campaign in one region are far below average.
  • Determining which product to offer to a particular customer.
  • Diagnosing and determining the cause of a customer’s problem.

Frage 3

Frage
Which of these best describes Next-Best-Action? (Choose One)
Antworten
  • Provides insight into business activities.
  • Ensures that customer is always satisfied.
  • Ensures that every customer is treated the same.
  • Balances customer need and business objectives.

Frage 4

Frage
Improving _______ is the essence of Next-Best-Action. (Choose One)
Antworten
  • Efficiency
  • Customer Experience
  • Response Rates
  • Effectiveness

Frage 5

Frage
Next-Best-Action ensures that the communications between business and the customer are: (Choose Two)
Antworten
  • Highly intuitive
  • Contextual
  • Free of jargon
  • Timely
  • Uniform.

Frage 6

Frage
The Next-Best-Action strategy _______. (Choose One)
Antworten
  • can only present top 3 offers
  • can only present the top offer
  • always presents all available offers
  • can present all available offers

Frage 7

Frage
Which of the following is NOT a landing page we associate with Decisioning? (Choose One)
Antworten
  • Strategy
  • Decisions
  • Predictive Analytics
  • Infrastructure
  • Monitoring

Frage 8

Frage
How many new rule types are introduced by Pega Decision Management? (Choose One)
Antworten
  • 3
  • 4
  • 5
  • 6

Frage 9

Frage
Which of the following are the core services of Pega Decision Management? (Choose One)
Antworten
  • Interaction History, Rule Decision Manager and Visual Business Director.
  • Interaction Services, Predictive Decision Manager and Visual Business Director.
  • Interaction History, Adaptive Decision Manager and Visual Business Director.
  • Interaction Service, Adaptive Decision Manager and Visual Business Director.

Frage 10

Frage
Decision components are grouped into categories. Which category contains the prioritization component? (Choose One)
Antworten
  • Selection
  • Enrichment
  • Priority
  • Business Rules
  • Arbitration

Frage 11

Frage
Which component makes the propositions accessible to a strategy? (Choose One)
Antworten
  • Proposition Import
  • Proposition Data
  • Data Import
  • Offer Import

Frage 12

Frage
The propositions are defined on the Decisioning Data Model landing page
Antworten
  • True
  • False

Frage 13

Frage
Propositions may be defined at an issue level.
Antworten
  • True
  • False

Frage 14

Frage
If a strategy is created under ‘Sales’ issue then it can access properties: (Choose Three)
Antworten
  • Defined in scope ‘All Strategies’.
  • Defined in ‘Service’ issue.
  • From customer class.
  • Defined in ‘Sales’ issue.

Frage 15

Frage
Which of the following is a valid proposition? (Choose Three)
Antworten
  • A message on the call center agent’s screen to redirect the customer call to the collections department.
  • A complaint booking on wrong billing reported by a customer.
  • A case opened to track and fulfill the change in customer’s home address.
  • A case to track the shipment of a replacement credit card to a customer.
  • A checking account upgrade offered to a savings account customer.
  • A home insurance bundle shown on the website to people looking for a mortgage.

Frage 16

Frage
Which of the following statements are true when describing Auto-Run results? (Choose Two)
Antworten
  • It enables to explore the property values of any of the decision components.
  • It enables the validation of intermediate strategy steps.
  • We must define a data transform before executing the strategy.
  • The property values are only updated when a strategy is checked-in.
  • It enables to explore the property values of only the proposition components..

Frage 17

Frage
Which of these decision components is NOT included in the Arbitration group? (Choose One)
Antworten
  • Segment Filter
  • Filter
  • Geo-fence Filter
  • Contact Filter
  • Contact Policy

Frage 18

Frage
If a Sub Strategy is referenced, then that Sub Strategy cannot contain another Sub Strategy.
Antworten
  • True
  • False

Frage 19

Frage
The Set Property decision component can be found in the ________ group. (Choose One)
Antworten
  • Property
  • Import
  • Enrichment
  • Selection

Frage 20

Frage
To change a strategy executed by the Top Offers process: (Choose One)
Antworten
  • Update the Run Strategy component in the Top Offer process.
  • Update the Decision component in the Top Offer process.
  • Update the interaction rule to point at a new strategy.
  • Update the application to access the new strategy.

Frage 21

Frage
Three things need to be done to configure an adaptive model. Which of the following is NOT one of them? (Choose One)
Antworten
  • Indicate which response values will be used to indicate negative behavior.
  • Indicate which properties will be used as predictors.
  • Indicate which response values will be used to indicate positive behavior.
  • Indicate the output properties.

Frage 22

Frage
By default which property is set by an adaptive model component? (Choose One)
Antworten
  • pyEvidence
  • pyPropensity
  • pyPerformance
  • pyPrediction

Frage 23

Frage
What is the propensity of an adaptive model before it has collected any data? (Choose One)
Antworten
  • 0
  • 0.5
  • 1
  • 50

Frage 24

Frage
What is the performance of an adaptive model if it CANNOT differentiate interested customers from not interested customers better than random selection? (Choose One)
Antworten
  • 0
  • 0.5
  • 1
  • 50

Frage 25

Frage
The _______ field does not appear in the adaptive model landing page. (Choose One)
Antworten
  • Performance of the model
  • Propensity
  • Number of Responses
  • Name of the model

Frage 26

Frage
A solid blue line between two strategy components A and B indicates: (Choose One)
Antworten
  • There are only solid black lines used in a strategy.
  • An optional execution path for a strategy.
  • A property defined in A is used by B.
  • There is an error in the strategy connector between A and B.

Frage 27

Frage
The Interaction History component enables the strategy to determine if the offer has been made before or not.
Antworten
  • True
  • False

Frage 28

Frage
To enable the strategy to access the interaction history associated with a proposition, we must always add the Interaction History component.
Antworten
  • True
  • False

Frage 29

Frage
Which interaction history property indicates the result of the interaction? (Choose One)
Antworten
  • pyResult
  • pyOutcome
  • pyResponse
  • pyConclusion

Frage 30

Frage
The most efficient method to retrieve the last 60 days of interaction history is to: (Choose One)
Antworten
  • Use the Group By component as it cannot be done in the Interaction History component.
  • Add a date filter to the Interaction History component.
  • Declare the date property (pyStamp) in the Interaction History and use it in the Filter component.
  • Update Interaction History component to fetch the last 60 days.

Frage 31

Frage
In simulation, the interaction rule is used to define the: (Choose One)
Antworten
  • Source of Interaction History Report Definition
  • Report Definition
  • Visual Business Director View
  • Strategy to be used

Frage 32

Frage
Following the execution of simulation, the results can be written to: (Choose Four)
Antworten
  • Interaction History
  • Visual Business Director
  • Clipboard
  • File
  • Database.

Frage 33

Frage
Which of the following is NOT a dimension in Visual Business Director? (Choose One)
Antworten
  • Application
  • Volume
  • Operator
  • Direction

Frage 34

Frage
We can use Visual Business Director to A/B test two strategies.
Antworten
  • True
  • False

Frage 35

Frage
Which of the statements is true when describing simulation? (Choose One)
Antworten
  • We must use the same interaction rule to compare simulations.
  • The only way to evaluate the results of the simulation is to examine Proposition Distribution reports.
  • The simulation must have ‘Resolved-Ready’ status before it can be executed.
  • The simulation with the ‘Resolved-Completed’ status can be re-executed.

Frage 36

Frage
Which of the following landing pages is used to define propositions? (Choose One)
Antworten
  • Proposition Definition
  • Decisioning Hierarchy
  • Proposition Data
  • Infrastructure
  • Proposition Hierarchy

Frage 37

Frage
To access the customer property Age in the filter component you have used the _____ construct. (Choose One)
Antworten
  • Proposition.Age
  • .Age
  • Primary.Age
  • Customer.Age

Frage 38

Frage
You use the Interaction History component to retrieve history ________. (Choose One)
Antworten
  • for a specific proposition
  • for all customers
  • for a specific group of propositions
  • for a specific customer

Frage 39

Frage
In the Decisioning Analytics group we can find the Adaptive Model, Predictive Model, and _______ (Choose One)
Antworten
  • Filter Model
  • Decisioning Table
  • Prioritization Model
  • Scorecard Model

Frage 40

Frage
To randomly select between two or more propositions we use a ______ component. (Choose One)
Antworten
  • Switch
  • Prioritization
  • Filter
  • Champion Challenger

Frage 41

Frage
Which property is always set by an Adaptive Model? (Choose One)
Antworten
  • pyResult
  • pyBehaviour
  • pyEvidence
  • pyPropensity
  • pyPerformance

Frage 42

Frage
To check if a proposition previously was accepted, you use the following expression: (Choose One)
Antworten
  • pyResult = “Accept”
  • pyOutcome = “Accept”
  • pyBehaviour = “Accept”
  • pyPropenstity > 0

Frage 43

Frage
The data transform defined under the Auto Run tab will be invoked when a strategy is saved.
Antworten
  • True
  • False

Frage 44

Frage
When building an Adaptive Model, which of the following statements is true? (Choose One)
Antworten
  • An adaptive model must define values for negative and positive outcomes.
  • Adaptive models are only available to strategies if sufficient evidence is captured
  • You can only associate one value denoting Negative outcome
  • The predictor type can be one of Numeric, Symbolic or Boolean

Frage 45

Frage
To change the strategy executed during the simulation run we must? (Choose One)
Antworten
  • Change the interaction rule
  • Update the simulation data flow
  • Change the report definition
  • Change the strategy on the simulation landing page

Frage 46

Frage
The Next-Best-Action strategy _______.
Antworten
  • can only present top 3 offers
  • can present all available offers
  • always presents all available offers
  • can only present the top offer

Frage 47

Frage
Which are landing pages we associate with Pega Decision Management? (Choose Four)
Antworten
  • Decisions
  • Import
  • Predictive Analytics
  • Strategy
  • Infrastructure
  • Monitoring

Frage 48

Frage
New 5 rule types at Pega Decision Manager
Antworten
  • Strategy
  • Scorecards
  • Interaction rule
  • Predictive Model
  • Adaptive Model
  • Decision Table
  • Decision Tree
  • Map value
  • Business Rule
  • Decision Analytics

Frage 49

Frage
Which of the following are the core services of Pega Decision Management?
Antworten
  • Interaction Service
  • Interaction History
  • Rule Decision Manager
  • Predictive Decision Manager
  • Adaptive Decision Manager
  • Visual Business Director

Frage 50

Frage
Decision components are grouped into categories. Which category contains the Filter component?
Antworten
  • Priority
  • SelectioArbitrationn
  • Arbitration
  • Business Rules

Frage 51

Frage
Which is a decisioning specific flow shape? (Choose two)
Antworten
  • Run Interaction
  • Run Strategy
  • Decision
  • Utility
  • Subprocess

Frage 52

Frage
Which decision rules can a Decision flows shape invoke? (Choose two)
Antworten
  • Decision Table
  • Scorecard
  • Strategy
  • Adaptive Model
  • Predictive Model

Frage 53

Frage
When invoking a decision strategy as part of the business process, where is the decision strategy defined?
Antworten
  • Interaction rule
  • Start shape
  • Run Interaction flow shape
  • Decision flow shape

Frage 54

Frage
Which component makes the propositions accessible to a strategy?
Antworten
  • Proposition Data
  • Data Import
  • Offer Data
  • Proposition Import

Frage 55

Frage
Where are the propositions defined?
Antworten
  • In a Decision Data rule
  • In Visual Business Director
  • In a strategy
  • On the Decision Data landing page

Frage 56

Frage
If a retention strategy is defined under 'Service' issue then it can access properties: (Choose Two)
Antworten
  • As defined at the ‘Sales’ issue and ‘Retention’ group level.
  • As defined at the ‘All Strategies’ level
  • As defined at the ‘Service’ issue level
  • As defined at the ‘Sales’ issue level
  • As defined in the interaction scope

Frage 57

Frage
Which of the following is a valid proposition? (Choose Three)
Antworten
  • A home insurance bundle shown on the website to people looking for a mortgage
  • A case opened to track and fulfill the change in customer’s home address
  • A complaint booking on wrong billing reported by a customer
  • A message on the call center agent’s screen to redirect the customer call to the collections department
  • A new Handset offered to Paymothly customers

Frage 58

Frage
Which is a standard interaction history report?
Antworten
  • Reject Rate by Proposition Group
  • List of propositions available to the system
  • Volume by Group
  • Accept Rate by Proposition Group

Frage 59

Frage
Which of the following statements are false when using Auto-Run results? (Choose Three)
Antworten
  • It enables the validation of intermediate strategy execution steps.
  • It enables to explore the property values of any of the decision components
  • The property values are only updated when a strategy is checked-in
  • It enables to explore the property values of only the proposition components
  • We must define a data transform before executing the strategy

Frage 60

Frage
Which of these decision components are part of the Arbitration group? (Choose Two)
Antworten
  • Prioritization
  • Contact Filter
  • Switch
  • Group by
  • Filter by
  • Filter

Frage 61

Frage
The Champion Challenger decision component can be found in the ________ category.
Antworten
  • Enrichment
  • Import
  • Business Rules
  • Arbitration
  • Aggregation
  • Selection

Frage 62

Frage
In order to use a new strategy in the Top Offers process we:
Antworten
  • Update the Decision flow shape in the Top Offer process
  • Update the interaction rule to point at a new strategy
  • Update the Select Strategy flow shape in the Top Offer process
  • Need to update the process to access the new strategy

Frage 63

Frage
When is the strategy executed?
Antworten
  • When we select the Results component
  • Each time a strategy is saved
  • Each time a component is updated
  • When we select “Save and Run” during strategy testing

Frage 64

Frage
Three things need to be done to configure an adaptive model record. Which? (Choose Three)
Antworten
  • Indicate which customer response values will be used to indicate positive behavior
  • Indicate which customer properties will be used as predictors
  • Indicate the output properties
  • Indicate which customer response values will be used to indicate negative behavior

Frage 65

Frage
Which strategy property is set by the adaptive model component in a strategy?
Antworten
  • pyEvidence
  • pyPropensity
  • pyPerformance
  • pyPrediction

Frage 66

Frage
What is the propensity of an adaptive model before it has collected any data?
Antworten
  • 0.5
  • 0
  • 1
  • 100
  • 50

Frage 67

Frage
When are adaptive model instances created?
Antworten
  • When the Adaptive Model component is added to the strategy
  • When the strategy containing the Adaptive Model component is executed
  • When the adaptive model record is defined
  • When the strategy is saved

Frage 68

Frage
Which values can be found on the Adaptive Model Management landing page? (Choose Two)
Antworten
  • Performance
  • Number of Proposition Accepts
  • Model Propensity
  • Number of Responses
  • List of Predictors

Frage 69

Frage
What is the meaning of a dotted line between two decision components?
Antworten
  • There are only solid lines in a strategy.
  • There is an error
  • A property defined in one is referenced by the other
  • An optional execution path for a strategy

Frage 70

Frage
What can we do to access the interaction history of a proposition? (Choose Two)
Antworten
  • Enable interaction history in the Proposition Data component
  • Enable the interaction history strategy property
  • Nothing, the interaction history is always available
  • Use the Interaction History component
  • Use a Data import component to import interaction history

Frage 71

Frage
What is the purpose of the Interaction History component?
Antworten
  • To determine if a proposition has been offered before.
  • To verify if the customer is eligible for an offer
  • To determine which proposition are available for selection
  • To retrieve proposition properties

Frage 72

Frage
Which strategy property holds the result of a customer interaction?
Antworten
  • pyConclusion
  • pyOutcome
  • pyResult
  • pxSegment

Frage 73

Frage
In a simulation configuration, the interaction rule is used to define the:
Antworten
  • Strategy to be used
  • Report Definition
  • Source of Interaction History
  • The Visual Business Director data source to read from

Frage 74

Frage
Simulation results can be written to: (Choose Four)
Antworten
  • Clipboard
  • Visual Business Director
  • File
  • Interaction History
  • Database via SQL
  • Database via Class

Frage 75

Frage
Which is a dimension in Visual Business Director? (Choose Two)
Antworten
  • Volume
  • Accept
  • Operator
  • Direction
  • Application

Frage 76

Frage
What can we do with Visual Business Director?
Antworten
  • Analyze results of 3 or more executions
  • Write results of the simulation to a database table
  • A/B test two strategies
  • Examine the customer distribution

Frage 77

Frage
Which statement is true when describing a simulation?
Antworten
  • A simulation with status ‘Resolved-Ready’ can be re-executed
  • The only way to evaluate the results of the simulation is to examine Proposition Distribution report
  • We must use the same interaction rule to compare simulations
  • A simulation with status ‘Resolved-Completed’ can be re-executed

Frage 78

Frage
What can we use to randomly select between two decision components?
Antworten
  • Switch
  • Champion Challenger
  • Filter
  • Control
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