Operations Management

Beschreibung

Quiz am Operations Management, erstellt von Clair Hat am 29/07/2016.
Clair Hat
Quiz von Clair Hat, aktualisiert more than 1 year ago
Clair Hat
Erstellt von Clair Hat vor mehr als 8 Jahre
15
0

Zusammenfassung der Ressource

Frage 1

Frage
________________ is made up of activities which add value to the products or services it provides.
Antworten
  • Value Chain
  • Logistics
  • Operations process
  • Marketing and sales

Frage 2

Frage
The term_____________ broadly describes the set of all activities associated with the production of goods and services.
Antworten
  • Management
  • Operations
  • Procurement
  • Strategy

Frage 3

Frage
________________ is the fundamental rethinking and redesign of existing processes and practices.
Antworten
  • Lean production
  • Reengineering
  • Soft Manufacturing
  • Restructuring

Frage 4

Frage
The term _____________ denotes the process of converting or transforming resources into goods or services.
Antworten
  • Production
  • Logistics
  • Procurement
  • Assembling

Frage 5

Frage
______________ is defined as doing things right.
Antworten
  • Effectiveness
  • Maximisation
  • Efficiency
  • Accuracy

Frage 6

Frage
Which of these is a support activity?
Antworten
  • Operations
  • Marketing & Sales
  • Service
  • Technology Development

Frage 7

Frage
______________converts (materials) inputs into outputs of greater economic value.
Antworten
  • Procurement
  • Manufacturing
  • Assembly
  • Processing

Frage 8

Frage
In Japan in the late 1980s, a new approach was developed for managing manufacturing systems known as _____________________.
Antworten
  • Soft manufacturing
  • Lean production
  • Agile manufacturing
  • Reengineering

Frage 9

Frage
A good strategy needs to be ________________ enough to allow for periodical realignments in response to changes in the external environment.
Antworten
  • Stable
  • Firm
  • Constant
  • Flexible

Frage 10

Frage
Michael Porter proposed that manufacturing company value chain activities include Primary activities, Support activities and ________________.
Antworten
  • Firm infrastructure
  • Technology development
  • Margin
  • Operations

Frage 11

Frage
A ______________ involves concentrating on a particular buyer group, geographic area or product/market segment and serving the needs of this segment better than competitors.
Antworten
  • Alliance strategy
  • Cost leadership strategy
  • Differentiation strategy
  • Focus strategy

Frage 12

Frage
Which is the tool that is used to scan the external environment and properly assess the internal competencies of an organization?
Antworten
  • PESTLE analysis
  • Porter's Five Forces Model
  • SWOT analysis
  • Triple bottom line

Frage 13

Frage
_________________ involves determining the organization’s overall goals.
Antworten
  • Marketing strategy
  • Operation strategy
  • Business strategy
  • Corporate strategy

Frage 14

Frage
_______________ is joint ventures among international organizations to pool their complementary assets to achieve synergy.
Antworten
  • Alliance strategy
  • Focus strategy
  • Cost leadership strategy
  • Differentiation strategy

Frage 15

Frage
Operations strategy ______________ is the process by which such long-range game plans are developed.
Antworten
  • Operation Strategy Implementation
  • Operation Strategy Developing
  • Operation Strategy Formulation
  • Operation Strategy Forecasting

Frage 16

Frage
According to Gaither and Frazier _____________________ are the elements of an organisation that determine its strategic success or failure.
Antworten
  • Competitive Priorities
  • Competitive Advantage
  • Corporate strategy
  • Employee morale

Frage 17

Frage
With a_________________, the organisation seeks to stand out within the industry in which it operates by being unique in some dimension(s) of value to customers.
Antworten
  • Differentiation strategy
  • Cost leadership strategy
  • Alliance strategy
  • Focus strategy

Frage 18

Frage
______________________ is the process by which long range plans are put into action.
Antworten
  • Operation strategy formulation
  • Operation strategy developing
  • Operation strategy implementation
  • Operation strategy forecasting

Frage 19

Frage
New products serve to provide growth opportunities and ____________for the organisation.
Antworten
  • Business values
  • Corporate sustainability
  • Corporate strategy
  • Competitive advantage

Frage 20

Frage
A ___________can be seen as a process – a method of doing things.
Antworten
  • Service
  • Product
  • Operations
  • Quality

Frage 21

Frage
A ___________ is a series of events or activities intended to produce a certain result for a customer, such as a physical product (hamburger).
Antworten
  • Supply Chain
  • Process
  • Value chain
  • Management

Frage 22

Frage
The break- even point on a chart is where the contribution from the output volume produced by the alternative just meets the fixed cost, resulting in zero profit. In the above statement, contribution implies_______________
Antworten
  • Total revenue +Total variable costs
  • Total revenue > Total variable costs
  • Total revenue – Total variable costs
  • Total revenue <Total variable costs

Frage 23

Frage
What does "AMT" stand for?
Antworten
  • Advanced Manufacturing Technology
  • Automatic Manufacturing Technology
  • Advanced Manufacturing Technique
  • Automatic Manufacturing Technique

Frage 24

Frage
_____________ is defined as the transformation of knowledge into new products, processes and services [which] involves more than just science and technology.
Antworten
  • Invention
  • Exposure
  • Discovery
  • Innovation

Frage 25

Frage
________________ is concerned with the replacement of human actions with technology that contains mechanical, pneumatic, hydraulic, electrical or electronic elements.
Antworten
  • Hybrid
  • Semi-Automatic
  • Automation
  • Manual

Frage 26

Frage
What does ‘CAM’ stand for?
Antworten
  • Computer-aided Manufacturing
  • Computer-aided Marketing
  • Computer-aided Maintenance
  • Computer-aided Management

Frage 27

Frage
________________ is a worldwide accepted certification for quality.
Antworten
  • ISO 14000
  • ISO 9000
  • ISO 26000
  • ISO 31000

Frage 28

Frage
What is defined as meeting or exceeding customer requirements now and in the future?
Antworten
  • Demand
  • Marketing
  • Quality
  • Supply

Frage 29

Frage
_________________ refers to the involvement of all employees in achieving customer satisfaction through continuous improvement activities, while at the same time continually decreasing real cost.
Antworten
  • Total Quality Management
  • Cost Cutting
  • Profit Maximisation
  • Corporate Values

Frage 30

Frage
What do the initials of the PDCA cycle stand for?
Antworten
  • Plan, diagnose, conclude, act
  • Plan, design, control, act
  • Plan, design, control, assess
  • Plan, Do, Check, Act

Frage 31

Frage
Inspection cost is an example for_______________________
Antworten
  • Internal failure costs
  • Prevention costs
  • Appraisal costs
  • External failure costs

Frage 32

Frage
What does the term kaizen mean when applied to quality?
Antworten
  • Continuous improvement
  • Quality is everyone's job
  • The place where activity takes place
  • Maintain a steady flow

Frage 33

Frage
According to Pareto analysis, __% of the problems is often due to __% of the causes.
Antworten
  • 60, 40
  • 80, 20
  • 50, 50
  • 70, 30

Frage 34

Frage
_________________ is a quality control chart based on reducing the process variability to reduce the standard deviations.
Antworten
  • Seven Rule Run
  • Times series model
  • EWMA chart
  • Six Sigma

Frage 35

Frage
Quantitative methods of forecasting include
Antworten
  • Sales force composite
  • Exponential smoothing
  • Jury of execution opinion
  • Consumer market survey

Frage 36

Frage
Time series patterns that repeat themselves after a period of days or weeks are called
Antworten
  • Cycles
  • Trend
  • Random
  • Seasonality

Frage 37

Frage
______________ is a systematic approach to creating and testing hypotheses about the market by gathering data using survey.
Antworten
  • Market segmentation
  • Market research
  • Market positioning
  • Market intelligence

Frage 38

Frage
Which of the following is an example for internal factors affecting demand?
Antworten
  • Advertising
  • Economy
  • Competitor action
  • Government regulation

Frage 39

Frage
The _______________ method involves making simple judgements based on factors, such as sales that were recorded or the amount of resources that were required yesterday.
Antworten
  • Moving average
  • Exponential smoothing
  • Naive forecasting
  • Coefficient of correlation

Frage 40

Frage
Which of the following is NOT a time-series model?
Antworten
  • Exponential smoothing
  • Naive approach
  • Linear regression
  • Moving average

Frage 41

Frage
Identify the formula for Little’s Law from the following.
Antworten
  • I=T+R
  • I = TR
  • I - T-R
  • I = T/R

Frage 42

Frage
If forecasted demand = 35723, Safety stock=24000 and Stock in hand=20000.Calculate Planned production using the following formula: PP= (FD+ss-soh)
Antworten
  • 33297
  • 37923
  • 32973
  • 39723

Frage 43

Frage
In methods for making location decision _______________ refers to experience-based techniques for problem solving, learning, and discovery.
Antworten
  • Optimisation
  • Simulation
  • Heuristics
  • Facility Layout

Frage 44

Frage
According to economic factors affecting the location of facilities, direct labour is an example for___________
Antworten
  • Operating costs
  • Facility costs
  • Transportation costs
  • Planning costs

Frage 45

Frage
Breweries near source of water are a good example for which of the following dominant factors in manufacturing.
Antworten
  • Proximity to markets
  • Quality of life
  • Proximity to the parent company’s facilities
  • Proximity to suppliers and resources

Frage 46

Frage
Group Layout is also known as_____________.
Antworten
  • Process layout
  • Cellular layout
  • Product layout
  • Fixed-position layout

Frage 47

Frage
______________ Layouts combines elements of both a flexible flow and line flow, or elements of both a product and a process focus.
Antworten
  • Hybrid layouts
  • Fixed-position Layout
  • Group layout
  • Product layout

Frage 48

Frage
________________ software and computer simulation software can be particularly helpful in analysing facility layouts.
Antworten
  • CAD
  • SAP
  • SPSS
  • Oracle

Frage 49

Frage
What is known as dividing the work among the workstations so that each is working at maximum efficiency to match market demand for the products?
Antworten
  • Product line
  • Segmentation
  • Line of control
  • Line balancing

Frage 50

Frage
Organisations that need the ability to provide a wide variety of services to customers with differing requirements usually use_______________ layout.
Antworten
  • Group
  • Process
  • Product
  • Hybrid
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