7076624
Beschreibung
Quiz von Brianne Wright, aktualisiert more than 1 year ago
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Erstellt von Brianne Wright
vor etwa 8 Jahre
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Frage 1
Frage
What is the purpose of the AppExhange? Choose 2 answers
Antworten
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partners can download accounts and contacts to collaborate on sales deals
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admins can download and customize pre-built dashboard and reports
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customers can share and install apps published by Salesforce partners
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support users can install the Service Cloud console custom app
Frage 2
Frage
Which level of access can be set when sharing a document folder with users? Choose 2 answers
Antworten
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read/write/create/read-only
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read/write
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read/write/create/delete
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read-only
Frage 3
Frage
Which of the following is NOT a standard object?
Antworten
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contract
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sale
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opportunity
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campaign
Frage 4
Frage
What is an option when customizing a report? Choose 3 answers
Antworten
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add a gauge component
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add a filter
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summarize fields
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schedule a refresh time
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add a grouping
Frage 5
Frage
What will occur when a system admin creates a dynamic dashboard?
Antworten
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the dashboard refreshes automatically whenever the underlying data changes
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the dashboard automatically send an email when the underlying data changes
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the dashboard component resizes based on the device used to view it
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the data displayed varies based on the user viewing the dashboard
Frage 6
Frage
A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce admin would take to troubleshoot the problem?
Antworten
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change the login IP ranges
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unlock the user
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view the login history
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reset the password
Frage 7
Frage
The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
Antworten
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lookup filter
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lookup relationship
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formula
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hierarchical relationship
Frage 8
Frage
What action is possible with a workflow task? Choose 2 answers
Antworten
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a task can be assigned to a Chatter Free user
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a task can be tracked in the activity history
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a task can be reused in multiple workflow rules
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a single task can be assigned to multiple users
Frage 9
Frage
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
Antworten
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record currency
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personnel currency
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corporate currency
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active currency
Frage 10
Frage
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?
Antworten
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create the workflow rule on opportunity object
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create an auto-response rule based on the opportunity amount
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create a validation rule that evaluates the account rating
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create an escalation rule based on the opportunity amount
Frage 11
Frage
Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Antworten
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multi-select picklists
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record types
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roles
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page layouts
Frage 12
Frage
Permission set to User is a ___ to __ relationship
Antworten
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one, one
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one, many
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many, one
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many, many
Frage 13
Frage
What is the purpose of the Service Cloud (customer) portal? Choose 2 answers
Antworten
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to provide Web Self Service by exposing Knowledge articles
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to share support reports and dashboard with high profile accounts
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to allow partners to access contact records for case collaboration
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to allow customers to log in and check the status of cases online
Frage 14
Frage
Which permission is required to convert a lead? Choose 2 answers
Antworten
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"create" and "edit" access for leads, accounts, contacts, and opportunities
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"transfer" access for leads, accounts contacts, and opportunities
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"convert leads" profile permission
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"import leads" profile permission
Frage 15
Frage
What can users do with Mobile Lite? Choose 2 answers
Antworten
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view/create/edit/delete accounts, contacts, and opportunities
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search for records that were not previously downloaded to a mobile device
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view/create/edit/delete custom objects
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view campaign and manage campaign members
Frage 16
Frage
Universal Container currently assigns its user from the facilities and IT teams to the same profile. Universal Container recently created a custom object to track company cares and wants only users from the facilities team to have access to this new object. How can an admin meet this requirement?
Antworten
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modify the standard profile currently shared by both teams
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assign the facilities team to a new role in the hierarchy
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configure field level security on the new object for the facilities team
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create a custom profile for users on the facilities team
Frage 17
Frage
When importing data, what happens if some records do NOT meet the data validation criteria?
Antworten
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import process ignores the data validation criteria
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import process fails only for the records with invalid data
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import process requires user authorization to import the invalid records
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import process aborts when it encounters the first invalid record
Frage 18
Frage
Which field type can be used as an external ID? Choose 3 answers
Antworten
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number field
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email field
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formula field
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text field
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url field
Frage 19
Frage
Universal Container has two business groups, products and services. Both groups will be using (?) to track deals, but different fields are required by each group. How should a system admin meet this requirement? Choose 2 answers
Antworten
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create two sales processes
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create two record types
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create permission sets
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create two page layouts
Frage 20
Frage
What should a system admin consider when deleting a custom field? Choose 3 answers
Antworten
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existing field values must be transferred to a new custom field
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field must be removed from page layouts after being deleted
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field values should be archived before a field is deleted
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deleted fields and values can be restored from the recycle bin within 15 days
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fields used in workflow and assignment rules cannot be deleted
Frage 21
Frage
How can a system admin grant users access to dashboards? Choose 2 answers
Antworten
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create and share data categories
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designate running users
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share folders with public groups
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share folders with roles
Frage 22
Frage
What does a custom report type determine? Choose 2 answers
Antworten
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the field that can be used as columns when building a report
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the report format of the resulting report
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the objects that are available when building a report
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the custom summary formulas displayed in a resulting report
Frage 23
Frage
A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed staged. Which data validation tool can be used to accomplish this? Choose 2 answers
Antworten
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workflow approvals
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record types and read-only page layouts
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data validation rules
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formula fields
Frage 24
Frage
Which option is available to a system admin when managing passwords for Salesforce Users? Choose 3 answers
Antworten
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admins can assign a password to a set of users
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admins can customize the message sent to locked-out users
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admins can enforce all numeric password policy
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admins can reset passwords for all users at once
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admins can grant users the "password never expires" permission
Frage 25
Frage
Match the automation rules with the order in which they are processed:
1.
2.
3.
4.
escalation rules
assignment rules
validation rules
workflow rules
Antworten
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1. assignment rules 2. validation rules 3. workflow rules 4. escalation rules
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1. validation rules 2. assignment rules 3. workflow rules 4. escalation rules
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1. validation rules 2. workflow rules 3. assignment rules 4. escalation rules
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