Question 1
Question
Which is a Salesforce feature licence? (2 answers)
Answer
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Knowledge user
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Opportunity user
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Service user
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Console user
Question 2
Question
A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
Answer
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User is automatically Logged Out without saving data
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User keeps working continuously without any issues
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User is asked in a Popup window if he would like to extend his session
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User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
Question 3
Question
Universal containers is using the same profile for sales and Operations users. The administrator wants to enable access to a custom object for Sales users but not for Operations users. How can he accomplish that?
Question 4
Question
An Administrator mad a field required but there are still records entered without entering the field, what can an administrator check? (2 answers)
Question 5
Question
There is an escalation rule on a case to escalate on 30/12. A case is modified to not meet the rule requirement. What will happen?
Question 6
Question
Which standard objects have a one-to-many relationship with account? (3 answers)
Answer
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Lead
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Case
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Contact
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Opportunity
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Campaign
Question 7
Question
An administrator wants to send an automatic reply to all cases submitted via web to case that contain a word “password” or “forgot”. Administrator should create an auto-response rule for web to case.
Question 8
Question
An administrator wants to set up an auto response rule on lead to response in multiple languages. He can do that by creating an email template for every language and create an auto response rule
Question 9
Question
An administrator wants to alert support users when an account support is about to expire. How can he do that?
Answer
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Auto-response rule
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Workflow
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Escalation rule
Question 10
Question
An administrator can not delete a field, why is that?
Answer
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A field is used in a workflow field update rule
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A field is used in a report
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A field is used in page layouts
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A field is a part of field-dependency
Question 11
Question
An administrator added a value to opportunity stage field, but it is not visible to end users, why is that? A value was not added to a business process
Question 12
Question
An admin added a record type but it is not visible for a user. Why is that? (2 answers)
Question 13
Question
An admin gave the user create permissions on campaign object, but a user can not create campaigns why is that? A Marketing user checkbox on user record is not checked
Question 14
Question
Which currency is used for conversion in salesforce?
Question 15
Question
A user entered a wrong password multiple times and his account is locked, what can a manger do?
Question 16
Question
What must be enabled to enable editing in list views?
Question 17
Question
A sharing rule can be used to share a record with what?(2 answers)
Answer
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Public group
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Roles & subordinates
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Profiles
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Queues
Question 18
Question
An admin wants to give a public group access to a single opportunity record. What can he do?
Question 19
Question
An admin wants to hide a field from reports, page layouts, views and search results, what must he do?
Question 20
Question
An admin wants to de-dupe records on import. What tool can he use?
Answer
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Import wizard
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Data loader
Question 21
Question
An admin wants to set up a monthly backup. How can he do that?
Answer
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Data export service
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Schedule a report
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Analytic snapshot
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Import wizard
Question 22
Question
What must an admin take in consideration on lead conversion?(2 answers)
Answer
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Custom fields can be mapped to account, contact and opportunity custom fields
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Standard fields are automatically mapped to account, contact and opportunity fields
Question 23
Question
What chart types can use summary report values? (2 answers)
Question 24
Question
What settings can an admin edit when scheduling a dashboard refresh? (2 answers)
Answer
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Send a notification to all users following a dashboard
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Refresh components at different times
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View and edit refresh time
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Edit refresh time-zone
Question 25
Question
How can permissions on folders be defined(2 answers)
Answer
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Read only
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Read/Write
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Read/Write/Create
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Read/Write/Create/Delete
Question 26
Question
What can AppExchange be used for
Question 27
Question
When records are imported, and some don’t pass validation rules, what will happen?
Answer
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An import will fail for all records
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An import will stop when it gets to the first record that doesn’t pass validation
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An error report will be generated for the records not passing validation rules
Question 28
Question
How can a user access salesforce from a mobile phone(2 answers)
Question 29
Question
What can a user modify for standard fields?(3 answers)
Answer
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Picklist values
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Help text
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Label
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Default value
Question 30
Question
How can you group campaigns in a certain campaign program? Campaign hierarchy
Question 31
Question
An admin wants to display account credit check field on opportunity record. What can he do? Create a cross-object formula field
Question 32
Question
When you transfer account, what else can you transfer?(3 answers)
Answer
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Open activities
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Open cases
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Closed cases
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Closed activities
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Contacts
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Notes
Question 33
Question
What can be edited on a profile? (3 answers)
Answer
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Record type access
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App access
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Page layout access
Question 34
Question
What can be customized in user interface settings?(2 answers)
Question 35
Question
Which chart type can show multiple summary values? (2 answers)
Answer
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Donut
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Funnel
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Horizontal bar
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Line
Question 36
Question
An admin wants to relate a Widget object to an Account and Widgets related to accounts on Account record. What must he do? (2 answers)
Question 37
Question
Salesforce CRM Content is used for: (2 answers)
Answer
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Attachments
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Document
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Libraries
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Notes
Question 38
Question
A workflow rule is created, what must be taken into account?(2 answers)
Question 39
Question
A sharing model requires for the opportunity access to be set as public read/write, but some users are complaining that there are too many records in reports. What can an administrator do?
Question 40
Question
What can be set on activities(tasks and events)? (2 correct)
Answer
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Workflows
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Field level security
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Custom fields
Question 41
Question
Which standard objects have one-to-many relationship with the Account object?
Answer
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Contact
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Opportunity
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Case
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Lead
Question 42
Question
What can be customized on activities?
Answer
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Enable Group Tasks
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Enable Sidebar Calendar Shortcut
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Enable Creation of Recurring Events
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Enable Creation of Recurring Tasks
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Enable Activity Reminders
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Enable Email Tracking
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All of above
Question 43
Question
Which are features of Chatter? (pick 3)
Question 44
Question
What will appear in My Unresolved Items after syncing items from Outlook to Salesforce?
Answer
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emails not related to a record
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contacts not related to a account
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case not related to a contact
Question 45
Question
What can be customized on standard fields? (pick 3)
Answer
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default text
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field type
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picklist values
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label
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help text
Question 46
Question
Can a product have different prices in different pricebooks?
Question 47
Question
Validation rules are inforced on data import.
Question 48
Question
Web-to-case - organization wants to send emails on the customer language as a confirmation. How can they enforce that? Auto-response rules
Question 49
Question
What accounts are automatically sincronized when using Salesforce for Outlook? Accounts that the user owns
Question 50
Question
Which feature allows a user to group campaigns within a specific marketing program or initiative? Campaign hierarchy
Question 51
Question
Which dashboard component can display data from the summary rows of reports?
Question 52
Question
A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers
Answer
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Sales quota
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Account rating
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Forecast category
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Probability
Question 53
Question
Which Setting can a system administrator enable in the user interface? Pick 2
Question 54
Question
What information does the Company Profile Hold?
Answer
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Language, Locale, and Time Zone
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Licenses, Storage and Used Space
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Fiscal Year
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Forecasting
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None of the above
Question 55
Question
Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the
first day of any month of the year.
Question 56
Question
Where are active currencies located?
Question 57
Question
All the following are Main Setup areas in Salesforce.com EXCEPT?
Answer
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Personal Setup
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App Setup
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Data Setup
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Administration Setup