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| Frage | Antworten |
| Name 5 functional areas of a business | Finance Human Resources Marketing Operations Administration/ICT |
| What is the finance area all about? | Money |
| Name two tasks undertaken in the Finance department | -Banking cash sales -Keeping track of credit customers -Paying suppliers -Monitoring financial performance of the company -Prepare accounts for the business |
| What is the Human Resources all about? |
People
Image:
people (image/jpg)
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| Name two tasks carried out by the Human Resources (HR) department | -Calculating number of staff needed -Recruitment and selection of staff -Training of staff -Motivation of staff -Health & safety of staff |
| What is the Marketing area all about? |
4Ps
Image:
marketing-mix (image/jpg)
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| Name two tasks carried out by the Marketing department | -Market research -Product/service to sell -Setting of product/service prices -Promotion of product/service -Decisions on how to get the product/service to the customer |
| What is the Operations area all about? |
Making the product
Image:
Production.JPG (image/JPG)
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| Name two tasks carried out by the Operations department | -Make the product -Planning the production schedule -Responsible for sourcing the raw materials |
| What is the administration/ICT department all about? |
In bigger organisations these departments are often separate. They offer support to the whole business.
Image:
office (image/jpg)
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| Name two tasks that would be carried out by the administration/ICT department | Admin - reception desk Admin - general clerical work ICT - manage the computer network ICT - back up computer systems |
| Name three consequences to business of functional areas not working efficiently | 1. Conflict between departments as they have different priorities 2. Poor communication could lead to tasks not being done or being done twice 3. Lose customers as the organisation becomes less professional 4. Provides competitors with an opportunity to increase their market share |
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