Ch. 3 - Resolving Conflict in the Workplace [Definitions]

Frage	Antworten
Industrial Relations	Refers to the quality of the relations that exist between the managers and the employees in an organisation.
Industrial Dispute	A legal term referring to any conflict between workers and employees.
Trade Unions	Organisations that represent the views and interests of employees in matters concerning pay and conditions of employment.
ICTU	The body that speaks and acts for all unions in the Republic of Ireland.
Cost-of Living Claim	Arises where employees want their wages to keep up with inflation.
Comparability Claim	Arises where employees want similar pay and conditions to workers doing comparable work in a different company.
Relativity Claim	Occurs where one group of workers want to maintain higher pay than another group.
Productivity Claim	Occurs where workers seek improved pay and conditions as a reward for increasing their output and efficiency.
Individual Bargaining	Occurs when the employer negotiates individually with an employee.
Collective Bargaining	Occurs when an employer negotiates collectively with a group of employees, usually through a trade union representative.
Social Partners	Comprise representatives of the government, employers (through IBEC), and employees (through ICTU).
Social Partnership	Refers to the process whereby the government, employers, and employees agree pay and conditions nationally.
Industrial Relations Act 1990	The law that sets out the rules concerning industrial disputes and strikes.
Secret Ballot	Means that how a person votes remains confidential.
Official Disputes	Legitimate trade disputes that have received the approval of a majority of workers in a secret ballot, along with trade union and ICTU support.
Unofficial Disputes	Have no union or ICTU support.
Wildcat Strike	A type of unofficial dispute where no advance notice or warning is given to management.
Picketing	Involves employees and trade union officials walking up and down outside the workplace indicating a strike is in progress.
Labour Relations Commission	Was established by the Industrial Relations Act 1990 as a specialist agency to help with resolving industrial disputes.
Token Stoppages	Involve workers stopping work for a short period of time to demonstrate their strength of feeling to the employer.
Work-to-rule	Means employees only do their basic job and nothing more.
Go-slow	Occurs when employees carry out the minimum amount of work they can get away with without jeopardising their basic pay.
Overtime Bans	Occur where workers refuse to work extra hours.
All-out Strike	Means all union members in an organisation are ordered by the ICTU to stop working and leave the premises.
Labour Relations Commission	A State agency that helps to resolve industrial disputes.
Conciliation	Means that an industrial relations officer at the LRC assists employers and union representatives to sort out their differences and negotiate a solution themselves.
Rights Commissioner Service	For just one or a small group of workers concerning unfair dismissal, maternity leave, or disciplinary procedures.
Codes of Practice	A set of recommended voluntary rules used in industrial relations to solve disputes.
Labour Court	The 'court of last resort' in industrial disputes. It provides an arbitration service by listening to both sides in a dispute by recommending a solution.
JLCs	A forum for negotiating minimum pay and conditions in industries where many workers do not have union protection.
Dismissal	Means to be sacked from a job due to incompetence, dishonesty, or breach of company discipline.
Unfair Dismissals Act 1977 to 2007	The laws preventing employees from being dismissed from their job for unfair reasons.
Redundancy	Occurs when workers are let go from a job because there is no longer enough work for them.
Voluntary Redundancy	Is offered to those who wish to apply for it.
Compulsory Redundancies	Arise when employees are not given a choice and must leave.
Constructive Dismissal	Means that making working conditions for employees so difficult that the employee is forced to leave their job
Employment Equality Act 1998	The law that says it is illegal to discriminate against anyone at work on the basis of... 1. Gender 2. Martial status 3. Family status 4. Age 5. Disability 6. Race 7. Sexual orientation 8. Religion 9. Traveller status
Discrimination	Occurs when one person is treated in a less favourable way than another person is, has been, or would be treated in a comparable situation.
Equality Authority	The state agency responsible for ensuring that businesses do not break equality laws.
Director of Equality Investigations	Is responsible for actually investigating complaints concerning discrimination referred by the equality authority.

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Ch. 3 - Resolving Conflict in the Workplace [Definitions]

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