Customers

Description

Talk about how to treat a customer
Diana Aveiga Baquerizo
Slide Set by Diana Aveiga Baquerizo, updated more than 1 year ago
Diana Aveiga Baquerizo
Created by Diana Aveiga Baquerizo over 4 years ago
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Resource summary

Slide 1

    Customers
    Caption: : The possibility to provide exceptional service is available to almost any company—if it believes in its people, is willing to innovate, and really cares about their customers’ experience..
    WHAT IS A CUSTOMER?     HOW TO TREAT A CUSTOMER?     WHAT DO YOU THINK ABOUT THE QUOTE?

Slide 2

    HOW TO TREAT A CUSTOMER?
    1. Use the right term. First, I don't call people clients, or even customers. At my company we refer to them as “guests,” 2. Anticipate needs. A great waiter knows when to refill your glass or bring the check, just as a great company anticipates what their guests need  3. Give respect. It costs nothing to be courteous, but you can pay dearly if you aren't.

Slide 3

Slide 5

    IF YOU HAD DIFFICULT SITUATIONS...?
    Caption: : HOW TO SOLVE THOSE PROBLEMS?
    •YOUR EVENT IS GOING TO START AT 8:00 PM, BUT, THE BAD ORGANIZATION THAT YOUR WORKERS HAVE, IT WON’T BE POSSIBLE TO START AT THIS HOUR. YOUR CUSTOMERS ARE THERE WAITING AND THEY ARE GETTING IMPATIENT. WHAT SHOULD YOU DO AS A BOSS?   •YOU HAVE A PARTY AND THE DJ HAD AN ACCIDENT AND COULDN’T ARRIVE TO YOUR PARTY. WHAT SHOULD YOU DO?

Slide 6

    WHAT SHOULD YOU DO AS A BOSS?
    1. SAY "GOOD MORNING" WITH A SMILE!   2. DO NOT BE ANGRY.   3. GIVE POSSIBLE SOLUTIONS!!   4. BE KIND. 
    Caption: : IF YOU WANT TO BE A GOOD BOSS, LEARN HOW TO HEARD CORRECTLY.
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