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Customer Service in Hospitality Public

by Antonia Blankenberg

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Customer Service in Hospitality

Course by Antonia Blankenberg, updated more than 1 year ago Contributors

Description

This course gives information on the implementation of good customer service in the hospitality sector. The course features a short quiz at the end to test the knowledge from the course.

Module Information

Defining Customer Service

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Mind Map

Defining Customer Service

Understanding the Effects of Customer Service

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Slide Set

Understanding the Effects of Customer Service

Dealing with Customers

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Note

Dealing with Customers

Handling Customer Complaints

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Media

Handling Customer Complaints (Embed)

Dealing with Customer Concerns and Issues

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Note

Dealing with Customer Concerns and Issues

Risk Assessment in the Workplace

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Flowchart

Risk Assessment in the Workplace

Customer Service Quiz

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Quiz

Customer Service Quiz

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Customer Service in Hospitality

Defining Customer Service

Understanding the Effects of Customer Service

Dealing with Customers

Handling Customer Complaints

Dealing with Customer Concerns and Issues

Risk Assessment in the Workplace

Customer Service Quiz