3063044
Description
Mind Map by Vítor Gatti, updated more than 1 year ago
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Created by Vítor Gatti
over 9 years ago
|
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Communication in Business
- 3 Step communication process
- effective communication
- decoding
- decoding
- internal/ external
- internal
- hierarchy
- bottom up
communication -
important to the
business success.
Customer feedback to
employee - manager -
owner
- bottom up
communication -
important to the
business success.
Customer feedback to
employee - manager -
owner
- upwards,
downwards,
lateral.
- hierarchy
- external
- MARKETING:
BZB - Business
to business
BZC - Business
to consumer
- - Audience
-Ways of
communication
- Formalities
- Suppliers/stake
holders
- - Audience
-Ways of
communication
- Formalities
- MARKETING:
BZB - Business
to business
BZC - Business
to consumer
- internal
- Types of communication
- combination communication
- verbal
- non-verbal
- verbal
- non-verbal
- colors, logo
design,
simbles,
BODY
LANGUAGE,
VISUAL
LANGUAGE
- colors, logo
design,
simbles,
BODY
LANGUAGE,
VISUAL
LANGUAGE
- verbal
- oral & written
- oral & written
- combination communication
- Barriers to communication
- reducing barriers
- reducing barriers
- formal and informal
- formal
- business has control over it
- Eg: Sale
poster,
website, email
re work hours.
- Eg: Sale
poster,
website, email
re work hours.
- business has control over it
- informal
- business doesn't have
control over it
- Eg: business social
media, email of the
employee giving
the customer a
feedback
- Eg: business social
media, email of the
employee giving
the customer a
feedback
- business doesn't have
control over it
- formal
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