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Consumatorul

Description

Disciplina de specialitate: Educatie Sociala Lectia: Recapitulare Unitate de invatare - Consumatorul Clasa: a-VIII-a Created by Popa Mircea

Mind Map by aida elena, updated more than 1 year ago

	Created by aida elena over 1 year ago

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Resource summary

Consumatorul

BUNURI
1. produse tangibile care ii satisfac trebuintele
SERVICII
1. produse intangibile care ii satisfac nevoile
"CONSUMATORUL REGE"
1. "clientul nostru,stapanul nostru"
2. "clientul are intotdeauna dreptate"
CONSUMATORUL AVIZAT
1. informat, constient, atent, vigilent
CONSUMATORUL RESPONSABIL
1. nu pune accentul numai pe satisfactia personala
2. respecta drepturile omului, drepturile animalelor, protejeaza mediul
3. are in vedere raportul calitate-pret
DREPTURILE CONSUMATORULUI
1. dreptul de a fi informat
  1. etichete cu toate informatiile necesare
  2. lista ingredientelor toxice
2. dreptul de a returna marfa in 14 zile
3. dreptul de asociere cu alti consumatori
4. protectia drepturilor consumatorului

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