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4157991
TQM
Description
Total Quality Management
No tags specified
piero's italian restaurant
tqm
operations management
Mind Map by
Danielle Jackson
, updated more than 1 year ago
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Created by
Danielle Jackson
almost 9 years ago
48
0
0
Resource summary
TQM
Customer Satisfaction
Conformance to Specifications
Make-to-order Food
Food Prepper
Value
Greeted and Friendly Communication
Presentation
Judge Overall Experience
Fitness for Use
Overall Convenience
Accessible Payments
Psychological Impressions
Restaurant Cleanliness
Staff Well Groomed
Ambiance
Support
Knowledgeable Staff Members
Employee Involvement
Cultural Change
Satisfy Internal Customers
Satisfy External Customers
Teams
Self-managed
Tip Pool Tactic
Continuous Improvement
Monthly Team Meetings
Comment Cards
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