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492027
Power, Politics, Coercion & Persuasion
Description
2nd Year Workplace Communication (Power, Politics & Persuasion) Mind Map on Power, Politics, Coercion & Persuasion, created by Jade Jannotti on 18/01/2014.
No tags specified
power
politics & persuasion
workplace communication
workplace communication
power, politics & persuasion
2nd year
Mind Map by
Jade Jannotti
, updated more than 1 year ago
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Created by
Jade Jannotti
over 10 years ago
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Resource summary
Power, Politics, Coercion & Persuasion
Power = ability to influence behaviour
Influence = outcome achieved through use of power
Position Power
reward: instrinsic/extrinsic rewards
coercive: fear of sanctions
legitimate: right to command
Personal Power
expert: control through knowledge
referent: identify with power source
Social Comparison Theory (Festinger 1957)
evaluate ourselves by comparing to others
charismatic: personality
zone of indifference
zone of request employees are willing to respond to
empowerment
managers help others to acquire power
Organisational politics
use influence to achieve goal
Resistance
less powerful confront more powerful
Overt
refuse to obey
Subtle
subverting mission statement/ twist meaning
Persuasion
communication process where communicator evokes desired response from receiver
Perloff (2003)
persuasion occurs through transmission of influential message
Coercion
persuading use force/threats
Speech
speed, intensity of language, credibility
Message
one-sided, two-sided, provide evidence
Source
charisma (command audience, social attractiveness, communicative power)
credibility (expertise, knowledge, trustworthiness)
authenticity (interest of people)
authority
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