505009
Description
Flashcards by Jade Jannotti, updated more than 1 year ago
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Created by Jade Jannotti
almost 11 years ago
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| Question | Answer |
| Social Exchange Theory (Homans 1961) | engage with activity & get rewarded |
| Social Identity Theory (Tajifel & Turner 1979) | people categorise themselves according to group they belong to |
| Cognitive Dissonance Theory (Festinger 1957) | psychological forces impact our behaviour |
| Informational Social Influence | when we don't know, we copy |
| Normative Social Influence | willingness to follow norms to fit in |
| Symbolic Convergence Theory | agree with people who have our same values |
| Social Impact Theory (Latane 1981) | predicts degree of influence of individuals |
| Bystander Effect (Darley & Latane 1968) | copy actions of others |
| Groupthink (Janis 1982) | bad decision-making |
| Risky Shift (Stoner 1961) | unanimous group decision shows shift to bigger risk |
| ERG Theory (Alderfer 1973) | Existence - wellbeing Relatedness - interpersonal relationships Growth - personal development |
| Hierarchy Of Needs (Maslow) | High Order - esteem, actualisation Low Order - physiological safety & belongingness |
| Acquired Needs (McClelland 1961) | Achievement - solve problems Affiliation - maintain friends Power - influence others |
| Expectancy Theory (Vroom 1964) | Effort - how hard do i have to work? Performance - can I achieve it? Attractiveness - is reward attractive? |
| Equity Theory (Adams) | What I put in job What I get from job |
| Management vs. Leadership | M = communicating tasks L = motivating, inspiring |
| Situational Leadership (Normative Model Vroom & Yetton 1973) | A1,2 C1,2 G2 |
| Charismatic Leadership | use expressive language |
| Transformational Leadership | inspire followers |
| Behavioural Leadership | leaders are made, not born |
| Laissez-faire Leadership | abdicate responsibility, employers left alone |
| Image Repair Discourse (Benoit 1995) | image & reputation are important |
| Situational Crisis Communication Theory (Coombs 2007) | how stakeholders respond; influence strategies adopted |
| Blog-mediated Crisis Communication Model | influential bloggers help during crisis |
| Stages Of Crisis (Fearn-Banks 2002) | Detection: warning signs Prevention: try to avoid crisis Containment: limit effects & length Recovery: back to normal Learning: evaluation, reflection |
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