It is very important to judge the needs of your customers without their asking.
For example, if a family staying at your hotel has children then you should provide them children supplies without a need of them asking.
Another example could be to provide a customer in a wheelchair an accessible room without them needing to ask.
This will help the customers to feel more welcome in your establishment.
Customer service should go the extra mile to ensure that customers are happy and well taken care of.
Remember that a satisfied customer is a loyal customer.
Customers are a vital part of the business in the hospitality industry.
Time is the key to success in the hospitality sector. If you aren’t able to provide on-time services to your customers then this will hurt your business.
Give individual priority to each customer. If you set customer satisfaction as your basic priority then you will be able to develop a loyal customer base.
