Is the statement correct excellent service causes customers to return
Respuesta
True
False
Pregunta 2
Pregunta
Am attitude is the way you react to a situation
Respuesta
True
False
Pregunta 3
Pregunta
three indirect careers In tourism are [blank_start]doctor[blank_end] [blank_start]nurse[blank_end] and [blank_start]accountant[blank_end]
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doctor
nurse
accountant
Pregunta 4
Pregunta
Types of attitudes [blank_start]are[blank_end]
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Neutral Negative Positive
Neutral Negative
Negative Positive
Positive Neutral Indifferent
Pregunta 5
Pregunta
The goal of the tourism industry is to ensure that visitors never return to The Bahamas
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True
False
Pregunta 6
Pregunta
Choose the behaviors to avoid
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Don’t argue with manager
Don’t rationalize
Don’t defend
Don’t serve uncooked food
Be nice to customers
Never over promise
Pregunta 7
Pregunta
Choose the personalities of people in the tourism industry
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Team player
Negative attitudes
Be perfect
Good communicator
Patient
Do as told
Pregunta 8
Pregunta
Attitudes are important because it effects they [blank_start]way[blank_end] you look, what [blank_start]you[blank_end] say, how you [blank_start]say[blank_end] it, and [blank_start]how[blank_end] you feel
Respuesta
you
way
how
say
Pregunta 9
Pregunta
Four basic needs of a customers
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Coupons
Excellent service
Feel important
Comfort
To be understood
To feel welcome
The need for directions
Pregunta 10
Pregunta
Why do customers complain
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They are confused
In a bad mood
They may just be a complainer
Don’t want to be there
Pregunta 11
Pregunta
Why do customers complain
Respuesta
Feelings are hurt
Hotel too expensive
Don’t like the food they serve
May be a complainer
Pregunta 12
Pregunta
Can you give excellent service by only know information