Quiz from Employee Handbook

You would get to the point and state that the spec sheet requests a Wednesday delivery.

You would tell your internal customer that because you were not told otherwise, your customer is expecting the job on Wednesday.

You would explain that not delivering the job on the agreed-upon delivery date will adversely affect your customer's company, and that it may also affect future business with that customer

All of the above.

You would discuss the problem in a detached way, spending as little time talking as possible. You would emphasize the agreed-upon date and not allow the discussion to ignite your emotions.

You would spend some time chit-chatting to test the manager's mood. Then you would say the spec sheet requests a Wednesday afternoon delivery date, and because you were not told otherwise, your customer is expecting the job that day.

You would give the manager a copy of the spec sheet with the delivery date circled, along with a typed cover memo stating your needs and requesting that you be notified if problems arise.

Both a and c

You would discuss ways in which in the job can be handled to avoid affecting other jobs and ask what you can do to help. You would offer to take responsibility to determine which other jobs might have a lesser priority and offer to get approval to bump those form the lineup.

You would note that company policy dictates the job be delivered on time and explain that your supervisor has suggested that the two of you work out a solution

You would courteously emphasize that the Wednesday date was established from day one and agreed to by all parties, then you ask if there is some way you can help to meet the required deadline.

You would get to the point and state that the spec sheet requests a Wednesday delivery. You would then tell the manager that because you were not told otherwise, your customer is expecting the job on Wednesday

You would get your supervisor's backing.

You would explain that company policy dictates the job be delivered on time and explain that your supervisor has suggested that the two of you work out a solution.

You would emphasize courteously that this date was established from day one and agreed to by all parties, then ask if there is some way you can help to meet the required deadline.

All of the above.