2403832
Descripción
Test por Chris McMinn, actualizado hace más de 1 año
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Creado por Chris McMinn
hace más de 9 años
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Pregunta 1
Pregunta
If a customer posts a complaint on social media, within what time would the majority of people expect a response?
Respuesta
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15-30 mins
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within an hour
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within 1 working day
Pregunta 2
Pregunta
What is the best description of 'showrooming' ?
Respuesta
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Having an interactive view of your shop on-line
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The idea that people can view products on-line and collect them in store
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The trend of customers looking at an item in your shop while also browsing and comparing those same items on-line (on a mobile phone or tablet) eg for price comparisons or reviews.
Pregunta 3
Pregunta
By 2017, roughly what proportion of retail sales are predicted to be on-line?
Respuesta
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20-40%
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40-60%
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60-80%
Pregunta 4
Pregunta
Which of the following would be the best way to utilise a click and collect transaction?
Respuesta
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Ensure they are dealt with as quickly as possible, with the minimum of interaction
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Aim to get involved with the customer in an attempt to sell add-on products
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Aim to make the transaction last longer to try and keep the customer in store.
Pregunta 5
Pregunta
How staff and management interact with our brands social media can have an effect on our own store's image.
Respuesta
- True
- False
Pregunta 6
Pregunta
If I order an item on Halfords on-line, how quickly can I expect it to be ready to collect in store?
Respuesta
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Next Day from 1pm
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Two days later from 1pm
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3 working days later from 1pm
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