2630721
Descripción
Test por Dennis Pereira, actualizado hace más de 1 año
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Creado por Dennis Pereira
hace alrededor de 9 años
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Pregunta 1
Pregunta
In the out-of-the box processes, which tickets can a Change Manager associate to an existing change? (Select three.)
Respuesta
-
Incident
-
Known Error
-
Problem
-
Change
-
Interaction
-
Configuration Item
Pregunta 2
Pregunta
By default, when adding a New Operator record, what information must also be provided?
Respuesta
-
an associated user role
-
a menu structure for the operator
-
a default MySM page
-
language and currency for the operator
-
an associated contact record
Pregunta 3
Pregunta
Folder entitlement rights are assigned in which record?
Respuesta
-
Profiles
-
Assignment Groups
-
Security Groups
-
Execute Capabilities
-
User Roles
Pregunta 4
Pregunta
What must be implemented in order to track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID?
Respuesta
-
Integration Manager
-
Web Services
-
Multi-Tenant Support
-
Single Sign On
Pregunta 5
Pregunta
Service Manager 9.2x provides a powerful workflow engine and application platform for automating, facilitating, and enforcing your key IT processes. What is another competitive advantage?
Respuesta
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Service Manager has the broadest coverage and support of the ITIL V3 Best Practices
-
Service Manager is the best Asset Management solution.
-
Service Manager is a plug-and-play application
-
Service Manager is a full web-based application.
Pregunta 6
Pregunta
Which statement is true about the code page on the SQL Server?
Respuesta
-
The SQL Server database must be created with a code page that supports the character set of most of your data.
-
The SQL Server database must be created with a code page for the country in which your Service Manager server is located
-
The SQL Server database must be created with the UTF/8 code page
-
The SQL Server database must be created with a code page that supports multi-byte characters.
Pregunta 7
Pregunta
In Service Manager, why is the progress within the workflow of a change much clearer than in Service Desk?
Respuesta
-
There are workorders that are related as predecessors and successors.
-
There is a graph on the Workflow panel that shows all steps within the process.
-
There is a list of tasks that shows the progress.
-
There are status codes that clearly describe the phase within the Change process.
Pregunta 8
Pregunta
Where can notifications be added?
Respuesta
-
from the main "Manage Catalog" screen
-
in the "User Properties" configuration pane
-
from the RAD editor pane
-
from the "Alert Definition" pane
Pregunta 9
Pregunta
The development audit utility tracks changes made to HP Service Manager records during which phase of Service Manager implementation?
Respuesta
-
Testing
-
Development
-
Production
-
Training
Pregunta 10
Pregunta
Given the Service Manager RDBMS user has the right to create tables, which action in Service Manager translates directly into a SQL create statement?
Respuesta
-
Creating a new dbdict
-
Creating a new field in an existing dbdict
-
Renaming a dbdict
-
Renaming an existing field in an existing dbdict
Pregunta 11
Pregunta
Which capability word is required to grant operator access to Crystal Report?
Respuesta
-
ReportAdmin
-
ODBC
-
data administrator
-
SysAdmin
Pregunta 12
Pregunta
What are the three main access layers on which security can be set in Service Manager? (Select three.)
Respuesta
-
Application Access
-
Database Acces
-
Functional Access
-
Process Access
-
Module Access
-
Code Access
-
System Access
Pregunta 13
Pregunta
Which debugging parameter is used to debug Web Services interfaces in Service Manager?
Respuesta
-
debughttp:1
-
debugjs:1
-
debugws:1
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debugdbquery:999
Pregunta 14
Pregunta
Which debugging parameters are typically used to debug performance issues? (Select three.)
Respuesta
-
RTM:3
-
sm -debugperformance
-
sm -rundiagnostics
-
debugdbquery:999
-
sqldebug:1
-
sqltrace:2
Pregunta 15
Pregunta
Which statements are true about Configuration Management? (Select two.)
Respuesta
-
Configuration Management is the process responsible for maintaining information about assets required to deliver an IT service, including their relationships.
-
Configuration Management is the process responsible for tracking and reporting the value and ownership of financial assets throughout their lifecycle.
-
Configuration Management minimizes the number of quality and compliance issues caused by improper configuration and services and assets.
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Configuration Management is the process responsible for maintaining information about CIs required to deliver an IT service, including their relationships.
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Configuration Management supports two ITIL processes: Incident Management and Problem Management.
Pregunta 16
Pregunta
What is the goal of Knowledge Management?
Respuesta
-
To integrate with Interaction, Incident, and Problem Management so that users are able to search for and use knowledge from existing incidents or problems while attempting to resolve a new incident or problem
-
To enable organizations to improve the quality of management decision-making by ensuring that reliable and secure information and data is available throughout the service lifecycle
-
To ensure the right information is delivered to the appropriate place or person at the right time to enable an informed decision
-
To define a set of principles and practices that enable organizations to improve service levels for customers, gain operational efficiencies, and increase the organization's value to their company
Pregunta 17
Pregunta
Which ITIL V3 process does Service Manager provide to configure a catalog from which users can request goods and services, an approval engine that processes the request, and which allows for procurement and delivery of approved goods and services?
Respuesta
-
Change Management
-
Service Request Catalog
-
Request Fulfillment
-
Service Management
Pregunta 18
Pregunta
What can we found inside a format control? (Select three.)
Respuesta
-
JavaScript
-
Forms
-
Validations
-
Links
-
Joins
-
Subforms
-
Folders
Pregunta 19
Pregunta
Which connectors are available for Connect-It? (Select three.)
Respuesta
-
HP Service Desk Web Services Connector
-
HP Service Manager Web Client Connector
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HP Universal CMDB Connector (XML)
-
Active Directory Connector
-
HP Service Center Connector
-
Service Manager Connector
Pregunta 20
Pregunta
Which component is included in all Web Services integrations?
Respuesta
-
Eventin record
-
WSDL (Web Services Description Language)
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DEM (Discovery Event Manager)
-
Proxy Server
Pregunta 21
Pregunta
What designates a global variable?
Respuesta
-
The variable starts with $L.
-
The variable is just defined with $.
-
The variable starts with $G or $lo.
-
The variable starts with $P.
Pregunta 22
Pregunta
Where do you configure the ability to delegate approvals?
Respuesta
-
The Category record
-
The Phase record
-
The User Profile record
-
The Environment record
Pregunta 23
Pregunta
Which parameter in the Service Manager Initialization file triggers the creation of multiple log files?
Respuesta
-
maxlogswitching
-
numberoflogfiles
-
maxfilesize
-
maxlogfiles
Pregunta 24
Pregunta
What are major improvements found in Service Manager as compared to Service Center? (Select two.)
Respuesta
-
Improved process definition
-
Compatibility with all major operating systems
-
Improved integration with the HP BTO Portfolio
-
Introduction of Service Catalog
-
More attractive to the small business market
Pregunta 25
Pregunta
During the Service Manager server configuration, the system prompts you for a valid TCP/IP port. Which port number should you choose for Service Manager?
Respuesta
-
A port number smaller than 1024
-
A port number greater than 1024
-
A port number that is either 80 or 8080
-
Any free TCP/IP port number
-
Port number 1024 only
Pregunta 26
Pregunta
Which option is most commonly used to display information of a record located in a related table?
Respuesta
-
Find
-
Fill
-
Smart Indicator
-
Display
Pregunta 27
Pregunta
Which task can a selfservice user perform from the Employee SelfService Portal?
Respuesta
-
Create an incident
-
Close an incident
-
Update a knowledge record
-
Create an interaction
Pregunta 28
Pregunta
Which Service Manager interface allows endusers to browse the knowledge library, order products and services from the Service Catalog, and submit service requests?
Respuesta
-
Windows client
-
Knowledge library
-
Request management catalog
-
Employee selfservice portal
Pregunta 29
Pregunta
Which Service Manager module is used to restore normal service operation as quickly as possible and minimize the adverse impact on business operations?
Respuesta
-
Service Desk
-
Incident Management
-
Change Management
-
Configuration Management
-
Request Management
-
Problem Management
-
Scheduled Maintenance
-
Employee Self Service
-
Service Level Agreements
-
Knowledge Management
Pregunta 30
Pregunta
Which feature of the operator record provides access to applications and utilities?
Respuesta
-
Security Folders
-
Profiles
-
Contacts
-
Assignment Groups
-
User Roles
-
Execute capabilities
Pregunta 31
Pregunta
Which feature of the operator record defines applicationspecific privileges?
Respuesta
-
Security Folders
-
Profiles
-
Contacts
-
Assignment Groups
-
User Roles
-
Execute capabilities
Pregunta 32
Pregunta
Which 'State' displayed in Configuration Management is not replicated to Service Manager?
Respuesta
-
Authorized
-
Baseline
-
Managed
-
Actual
Pregunta 33
Pregunta
What feature of Configuration Management defines the authorized attributes of a CI configuration?
Respuesta
-
CI subtype
-
Actual state
-
Managed state
-
Baseline
-
CI type
Pregunta 34
Pregunta
In which Service Desk record would you find Service Desk application settings, including setting the Service Desk record relationship model?
Respuesta
-
Profile
-
Operator
-
Environment
-
System information record
-
Contacts
-
Execute capabilities
Pregunta 35
Pregunta
Alert definitions are applied to changes and change tasks in which record?
Respuesta
-
Category
-
Alert
-
Phase
-
Notification
-
Profile
Pregunta 36
Pregunta
The operator's approval and review groups for Change Management are defined in which record?
Respuesta
-
Category
-
Alert
-
Phase
-
Notification
-
Profile
Pregunta 37
Pregunta
Which feature of Service Manager gives controlling authorities the responsibility of costs and risks associated with a request, the ability to stop work, and control when work activities can proceed?
Respuesta
-
Security profiles
-
Security folders
-
Operator records
-
Approvals
-
Alerts
Pregunta 38
Pregunta
For a baseline to be available for use against a configuration item, the baseline must be set to which status?
Respuesta
-
Verified
-
Finalized
-
Authorized
-
Managed
-
Tested
-
Analyzed
Pregunta 39
Pregunta
Which scenario best describes the role of templates when creating Service Manager Service Desk, Incident Management, Problem Management, and Change Management records?
Respuesta
-
Add new fields to tables more quickly
-
Escalate incidents to problems more quickly
-
Create similar records simultaneously
-
Autopopulate fields in a record with predefined data
Pregunta 40
Pregunta
Which Service Desk Interaction Model is configured by default in the Service Desk module?
Respuesta
-
Close interaction when related records close
-
All records close independently
-
Cannot close interaction until related records close
-
Full service desk model
-
Two-step closure model
Pregunta 41
Pregunta
After an incident is created, what is the next step in the incident lifecycle to perform?
Respuesta
-
An incident analyst is assigned to work on the incident
-
The status of an incident is set to Accepted or Rejected.
-
Approvals are sent to reviewer and approval groups.
-
A task is created and assigned to an incident analyst.
Pregunta 42
Pregunta
What feature of Service Manager ties endusers or departments to the services that they use?
Respuesta
-
Configuration items
-
Subscriptions
-
Categories
-
Policies
Pregunta 43
Pregunta
Which Utility allows end users to customize their own graphical views of operational summary data?
Respuesta
-
Publish and Suscribe
-
Views & Favorites
-
Queues
-
MySM Dashboard
Pregunta 44
Pregunta
Which RAD function is used to determine the numerical representation of a field data type?
Respuesta
-
val()
-
index()
-
tod()
-
same()
-
type()
Pregunta 45
Pregunta
What variable is used in a Link record to refer to the current record?
Respuesta
-
$L.filed
-
$File
-
$L.file
-
$file
Pregunta 46
Pregunta
What type of auditing is used to track changes to specific fields for Open, Update and Close actions?
Respuesta
-
History Tables
-
Journal Updates
-
Activity Actions
-
Application Fields
Pregunta 47
Pregunta
Which statement best describes the role of HP Service Manager?
Respuesta
-
Service Manager automates application development and measures the quality of applications in use.
-
Service Manager automates and streamlines the delivery and support of IT services to the business.
-
Service Manager monitors and manages IT infrastructure in an organization.
-
Service Manager automates and maintains tight control over company’s capital investments.
Pregunta 48
Pregunta
Incident Management is used to track: (choose three)
Respuesta
-
Complaints
-
CI Attribute Information
-
Requests for Information
-
Interactions
-
Disruption of Service
-
Password Resets
Pregunta 49
Pregunta
Which feature of Service Manager allows you to schedule the removal of unwanted data from the database?
Respuesta
-
Scheduled delete
-
Scheduled maintenance
-
Purge/archive
-
Data vault
Pregunta 50
Pregunta
Are called by Objects and are defined by Processes. The [blank_start]State record[blank_end] contains information about how a record looks and acts at a specific period in time.
Respuesta
-
State record
Pregunta 51
Pregunta
A [blank_start]vertical[blank_end] scaled system consist in one application server plus "X" number of available servlets. It is used for small bussiness.
Respuesta
-
vertical
Pregunta 52
Pregunta
A [blank_start]Horizontal[blank_end] Scaled System consist in two or more application servers, each one with "X" number of available servlets.
Respuesta
-
Horizontal
Pregunta 53
Pregunta
[blank_start]Links[blank_end] are a combination of data and definitions used to retrieve data from one table to another one.
Respuesta
-
Links
Pregunta 54
Pregunta
[blank_start]Display Options[blank_end] are defined inside a [blank_start]Display Screen[blank_end]. They performed specific actions and [blank_start]process[blank_end] that will work over a record.
Respuesta
-
Display Options
-
Display Screen
-
Processes
-
RAD Applications
-
Events
Pregunta 55
Pregunta
[blank_start]Virtual joins[blank_end] allow you to display data fields from several different database files on a single form. Do not allow data entry into the fields; they only display information from other files into a format for reference purposes.
Respuesta
-
Virtual joins
-
Links
-
Calculations
-
Fill function
Pregunta 56
Pregunta
What can you see in the output of a reportlbstatus? (Select Two)
Respuesta
-
Available ports and threads
-
Company Name
-
Number of Sessions Running on each port
-
Shared Memory
-
Timeout Value
Pregunta 57
Pregunta
Allow users who have logged into a Windows domain to log on to Service Manager without providing a user name and password. What Service Manager configuration allows the statement:
Respuesta
-
TSO
-
SSO
-
SSL
-
CAC
Pregunta 58
Pregunta
What steps do you need to follow before run an application upgrade?
[blank_start]Stop the Service Manager Service[blank_end]
Comment out the [blank_start]sm system.start[blank_end] line in the sm.cfg file
Add [blank_start]ir_disable:1[blank_end] to the sm.ini
Add [blank_start]sessiontimeout: 60[blank_end] to the sm.ini
[blank_start]Uncheck[blank_end] the client side unload from the windows client
Start the Service Manager Service
Go to System Administration >[blank_start]Ongoing Maitenance[blank_end] > Patch Release >Apply Patch Release
Load the patchrel.unl file
Respuesta
-
Stop the Service Manager Service
-
sm system.start
-
sm
-
sm -sync
-
ir_disable:1
-
ir_disable:0
-
sessiontimeout: 60
-
sessiontimeout
-
Uncheck
-
Check
-
Ongoing Maitenance
-
Base System Configuration
Pregunta 59
Pregunta
Format Control Subroutines enable you to call RAD applications from Format Control.
Respuesta
- True
- False
Pregunta 60
Pregunta
In a 9.40 fresh installation, do we have an option to select between Classic or Codeless Mode?
Respuesta
- True
- False
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