Final MGMT Review Quiz

Descripción

This quiz is designed to help determine where you need to study more and/or less of
Jorge Zepeda
Test por Jorge Zepeda, actualizado hace más de 1 año
Jorge Zepeda
Creado por Jorge Zepeda hace casi 9 años
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Resumen del Recurso

Pregunta 1

Pregunta
What model is used to reach the optimal creative state/mood?
Respuesta
  • Positive Mood Model
  • Anti-Negative Mood Model
  • Dual-tuning model
  • None of the above

Pregunta 2

Pregunta
What kind of interview question puts the candidate in actual situation that could occur in that team or in that job?
Respuesta
  • Behavioral
  • Situational
  • LMX Question
  • Structured Question

Pregunta 3

Pregunta
Identify all of the Reactance techniques:
Respuesta
  • Door-in-the-face
  • The Risk Technique
  • That's-not-all
  • Foot-in-the-door
  • None of the above

Pregunta 4

Pregunta
What are the four main principles of goal-setting theory?
Respuesta
  • Set difficult and specific goals
  • The higher the goal, the higher the performance (given goal commitment)
  • Contingent Punishments
  • Utilizing Incentives
  • Goal setting affects: choice, effort, persistence and cognition
  • All of the above

Pregunta 5

Pregunta
What are the sub-principles of goal-setting theory?
Respuesta
  • Set challenging specific goals and provid feedback in relation to goals
  • Pay tied to organizational performance
  • Gain goal commitment and provide resources neeed to attain the goal
  • Monitor team size
  • Learning vs performance goals
  • Hiring the individuals with the corresponding KSA's of the job

Pregunta 6

Pregunta
Team members with higher "extraversion" and "conscientiousness" predict better team performance and are the best bet for picking a team member. If you can match a personality to the job, then that is the best overall predictor for success.
Respuesta
  • True
  • False

Pregunta 7

Pregunta
Which one does this best apply to? "____________ are effective if they are higher on extraversion, openness and conscientiousness."
Respuesta
  • Team members
  • Managers
  • Team Leaders
  • Change Sponser

Pregunta 8

Pregunta
In terms of the Big Five, which is a poor indicator of individual performance on a team, but should still be evaluated when selecting a team?
Respuesta
  • Neuroticism
  • Extraversion
  • Agreeableness
  • None of the above

Pregunta 9

Pregunta
The following is an example of what? "...birds received an award (food) when they pecked at a red disk. It didn't get food every time because the award was scheduled. This is similar to gambling for human behavior, as the ratios are made and scheduled to pay at certain times to continue to get people to play..."
Respuesta
  • Contingent reinforcement
  • Contingent rewards
  • Incentives
  • Variable vs schedule reinforcement
  • None of the above

Pregunta 10

Pregunta
What is it when we take relevant information and make attributions about other things that are more vague or ambiguous?
Respuesta
  • Individualized consideration
  • Dual-Tuning Model
  • LMX Theory
  • None of the above

Pregunta 11

Pregunta
When framed as a choice between sure loss and a gamble, we are______________?
Respuesta
  • risk-averse
  • framing
  • risk-seeking
  • None of the above

Pregunta 12

Pregunta
Selected all symptoms of Groupthink (8 of them)
Respuesta
  • Invulnerable
  • Pressure
  • Mindguards
  • Morality
  • Stereotypes
  • Rationale
  • Unanimity
  • Self-censorhip
  • Cohesiveness
  • All ove the above

Pregunta 13

Pregunta
Select all of the components of Job Design
Respuesta
  • Skill Variety
  • Autonomy
  • Contingent rewards
  • Task Identify
  • Inspiring motivation
  • Task Significance
  • Feeback
  • All of the above

Pregunta 14

Pregunta
Benevolence and Integrity are based on transformational behaviors and the perception of trust and fairness that is built from those behaviors.
Respuesta
  • True
  • False

Pregunta 15

Pregunta
What do you do to engage in Level 1 Trust repair?
Respuesta
  • Provide an external excuse •Provide a justification
  • Challenge the notion •Provide tangible evidence •Provide verbal denials (as long as consistent with the evidence)
  • Identify, acknowledge, and assume responsibility •Offer an apology (guilt + regret) •Voluntarily paying a financial penalty
  • None of the above

Pregunta 16

Pregunta
When a group proposes that it will be positively evaluated when its charactersitcs are recognizes as aligning with the group's typical social roles, falls under what?
Respuesta
  • Dual-Tuning Model
  • LMX Theory
  • Role Congruity Theory
  • None of the above

Pregunta 17

Pregunta
There is a stereotypical belief is that men are rational, independent and assertive, whereas women are emotional, relationship focused and accommodating.
Respuesta
  • True
  • False

Pregunta 18

Pregunta
What are the problems with LMX leadership?
Respuesta
  • Creates in-groups/cliques
  • Some team members may grow resentful
  • Reduces group efficacy
  • All of the above

Pregunta 19

Pregunta
Select all of the things you can do to improve creativity in groups:
Respuesta
  • Make sure teams are not hungry
  • Create a functionally diverse team
  • Have team members either have or get lots of weak ties
  • Make it a competition
  • Empower the team
  • Use incentives
  • Set high quantity goals
  • Use the anonymous nominal group technique
  • All of the above

Pregunta 20

Pregunta
Faultlines can be ___________ (lead to conflict) or _______________ (less conflict or higher satisfaction)
Respuesta
  • active, false
  • dormant, active
  • active, dormant
  • none of the above

Pregunta 21

Pregunta
What is more likely to split groups into subgroups and provide informal structure for intragroup conflict?
Respuesta
  • Conflict
  • Low team efficacy
  • Lack of motivation
  • None of the above

Pregunta 22

Pregunta
What are the problems with using incentives in groups?
Respuesta
  • Cutthroat cooperation
  • Loss in motivation
  • May create unintended behavior
  • Perceived unfairness
  • Free-riders
  • All of the above

Pregunta 23

Pregunta
"_____________________ refers to the fact that it is more difficult for teams to move from competitive to cooperative reward structures than vice-versa."
Respuesta
  • Cutthroat competitive effect
  • Faultlines
  • Cutthroat cooperation effect
  • Passive MBE
  • None of the above

Pregunta 24

Pregunta
Form recognition refers to: to an individual and/or group providing contingently informal genuine acknowledgement, approval, and appreciation for work well done
Respuesta
  • True
  • False

Pregunta 25

Pregunta
Informal recognition refers to: reinforcing employee accomplishments through formal company programs such as team of the month or specific awards for attaining levels of performance
Respuesta
  • True
  • False

Pregunta 26

Pregunta
All of the following make _________________ work: Self(collective)-efficacy: The belief in one’s (or a team’s) capabilities to organize cognitive and behavioral faculties and execute the courses of action required to produce desired outcomes Informal recognition works because it increases outcome utility. Informal feedback can be seen as maybe getting formal rewards in the future • Forethought: Based on the recognition received and, thus, the perceived prediction of desired consequences to come, people will self-regulate their future behaviors by forethought. By using forethought, employees may plan courses of action for the near future, anticipate the likely consequences of their future actions, and set performance goals for themselves.
Respuesta
  • Transformational leadership
  • Informal recognition
  • Transactional leadership
  • None of the above

Pregunta 27

Pregunta
The following is talking about informal recognition: Performance improvements around 15% and does not include “attaboys” or a pat on the back
Respuesta
  • True
  • False

Pregunta 28

Pregunta
Select all of the threats to creativity (from the slides):
Respuesta
  • MBE Active
  • Groupthink
  • Evaluation apprehension and conformity
  • Social Loafing
  • Positive moods
  • Production blocking
  • Performance matching
  • Being "hangry"
  • All of the above

Pregunta 29

Pregunta
What is the following referring to: o Those with low _________________, their performance increases as their ______________ o Those with high________________, and _____________________ does not play a role on their performance. o Those with low _____________________can catch up performance wise to people with high _______________ by being high on _____________.
Respuesta
  • Transformational and Transactional Leadership
  • Emotional Intelligence and Cognitive Ability
  • LMX and MBE leadership models
  • None of the above

Pregunta 30

Pregunta
What is the order of the Organizational Change Process?
Respuesta
  • Understand, enlist, envisage, communicate, act, consolidate
  • Enlist, understand, envisage, motivate, communicate, act, consolidate
  • Understand, envisage, motivate, communicate, act, consolidate
  • Understand, enlist, envisage, motivate, act, consolidate
  • None of the above

Pregunta 31

Pregunta
What all is involved in the "Understand" step within the Organizational Change Process?
Respuesta
  • Gather information • Interviews with leaders, managers, and front-line employees • Engage with customers and non-customers • Benchmark competitors and other organizations
  • Identify the Problem • Determine root causes and not symptoms.
  • Share information with key stakeholders • Create alignment with key stakeholders by sharing an honest assessment of the current state.
  • All of the above

Pregunta 32

Pregunta
What questions should you ask when "Enlisting" for Organizational change?
Respuesta
  • Who is the Change Agent?
  • Who are our key Stakeholdres?
  • Who is the Sponsor?
  • Who's on the change team?
  • All of the above
  • None of these

Pregunta 33

Pregunta
What are the type of Stakeholders, when stakeholding mapping in the "Enlist" step
Respuesta
  • Resisters
  • Bystanders
  • External
  • Helpers
  • Non-helpers
  • Champions

Pregunta 34

Pregunta
Develop a vision: “where you want to go” Tangible, Desirable, Feasible & Flexible, Focused & Simple Great visions are behavioral at their core and translate easily into action. •What might we expect to see more of in the future? What might we expect to see less of? Develop a strategy: “how you’ll get there” Provides a framework / plan for operational decisions. Is all part of the "Envisage" step (organizational change process)
Respuesta
  • True
  • False

Pregunta 35

Pregunta
When "motivating" what should you do? (organizational change process)
Respuesta
  • Communicate ‘why’ at both a rational and emotional level.
  • Communicate the vision and strategy to all stakeholders
  • Create sense of urgency*
  • Establish clear roles, expectations and targets
  • Share information and communicate honestly
  • Make it personal
  • All of the above

Pregunta 36

Pregunta
Communicating the vision and strategy to all stakeholders and establish clear roles, expectations and targets is all part of the "communication" step?
Respuesta
  • True
  • False

Pregunta 37

Pregunta
When you finally "Act" in the organizational change process what all should you do?
Respuesta
  • Make structures compatible with the vision
  • Align practices, policies, systems
  • Provide the training employees need
  • Generate and publicize short-term wins
  • Deal with managers who undercut needed change
  • All of the above

Pregunta 38

Pregunta
When should you "Use increased credibility to change policies, structures, and systems that don’t support the vision. Hire, promote, and develop employees who can implement the vision. Reinvigorate the process with new projects, themes, and change agents" within organizational change process?
Respuesta
  • Act
  • Motivate
  • Communicate
  • Consolidate
  • None of the above

Pregunta 39

Pregunta
Transformational leadership is a combination of which?
Respuesta
  • Intellectual stimulation
  • Charisma or idealized influence
  • Contingent rewards
  • Inspirational motivation:
  • Individualized consideration:
  • All of the above

Pregunta 40

Pregunta
What are the steps of the Breakthrough Strategy?
Respuesta
  • Go to the Balcony, Use power to educate, Step to their Side, Reframe, Build them a Golden Bridge
  • Step to their Side, Reframe, Build them a Golden Bridge,Go to the Balcony, Use power to educate
  • Go to the Balcony, Build them a Golden Bridge, Step to their Side, Use power to educate
  • Go to the Balcony, Step to their Side, Reframe, Build them a Golden Bridge, Use power to educate

Pregunta 41

Pregunta
The following are steps to the rational decision model: 1. Clearly define problem (gap between “what is” and “what ought to be”) 2. Gather all relevant information, including alternatives 3. Identify evaluation criteria 4. Weight criteria given goals 5. Evaluate each alternative on each criterion 6. Select alternative that maximizes criteria
Respuesta
  • True
  • False

Pregunta 42

Pregunta
System Two thinking is intuitive because: • Fast and effortless, pattern recognition • Walking, driving, tying shoes • This is our default system
Respuesta
  • True
  • False

Pregunta 43

Pregunta
System Two thinking is reflective because: • Slow and deliberate- becomes activated when we know there is a problem to solve. • Learning to drive, speaking 2ndlanguage • Mobilized when stakes are high, when there is obvious error, etc.
Respuesta
  • True
  • False

Pregunta 44

Pregunta
How do you avoid the decision pitfall of Groupthink?
Respuesta
  • Monitor team size
  • Use the risk technique
  • Appoint a devil's advocate
  • Second Solution
  • Extend the time frame
  • Provide a face-saving mechanism
  • All of the above

Pregunta 45

Pregunta
How can you avoid escalation of commitment to a losing course of action?
Respuesta
  • Set limits
  • Recognize sunk cost
  • Avoid the bystander effect
  • Provide a face-saving mechanism
  • Avoid tunnel vision
  • Monitor team size
  • Avoid bad moods
  • Invite external reviews

Pregunta 46

Pregunta
ways to avoid the pitfalls of the Abilene paradox are: • Confront the issue, conduct a private vote, minimize status differences, utilize the scientific method, take responsibility for failure, and provide a formal forum for controversial views.
Respuesta
  • True
  • False

Pregunta 47

Pregunta
What are some of the various group decision making pitfalls?
Respuesta
  • Groupthink
  • MBE Passive
  • Escalation of commitment
  • LMX Theory
  • The Abilene paradox
  • Lack of motivation
  • Group polarization
  • Unethical decisoin making

Pregunta 48

Pregunta
What are the types of transactional leadership?
Respuesta
  • MBE Active
  • MBE Passe
  • Individualized Consideration
  • Contingent Reward
  • Inspiring Motivation

Pregunta 49

Pregunta
What is the following describing? The degree to which the leader sets up constructive transactions or exchanges with followers. He or she clarifies expectations and establishes the rewards for meeting those expectations
Respuesta
  • Transactional Leadership
  • MBE
  • LMX Theory
  • None of the above

Pregunta 50

Pregunta
"__________________ refers to the main determinant of how much a given fact influences a group decision is not the fact itself, but how many peopl happen to be aware of this prior to a group discussion/decision".
Respuesta
  • Hidden Profile
  • A group decision pitfall
  • Common information effect
  • None of the above

Pregunta 51

Pregunta
"________________ is defined as a superior decision alternative, but the superiority of the choice is hidden from group members because each individual member only has a portion of the information supporting the superior alternative choice"
Respuesta
  • Common information effect
  • A threat to teams
  • A hidden profile
  • None of the above

Pregunta 52

Pregunta
If you wanted to be "procedurally fair" what should you do?
Respuesta
  • Be consistent
  • Have procedures that should not be affect by personal self-interest to suppress bias
  • Have procedures that are based on accurate and valid information
  • Allow those affected to have input in the decision making process
  • All of the above
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