1.01 H&T Quiz

How can a travel agent make a positive impression on clients?

What traits do effective hospitality and tourism employees exhibit when they communicate withtheir customers?

What type of behavior involves establishing eye contact with hotel guests?

What skill is important for successful professional in the hospitality and tourism industry to possess?

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. What behavioris Ben exhibiting?

Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit ofworking in the tourism industry is he experiencing?

Mary works in the lodging segment where she directs the employees who clean the property’ssleeping rooms and public areas, what is Mary's position?

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?