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Customer Service in Hospitality Público

por Antonia Blankenberg

Anterior

Customer Service in Hospitality

Curso por Antonia Blankenberg, actualizado hace más de 1 año Colaboradores

Descripción

This course gives information on the implementation of good customer service in the hospitality sector. The course features a short quiz at the end to test the knowledge from the course.

Información de los módulos

Defining Customer Service

Sin etiquetas

Mapa Mental

Defining Customer Service

Understanding the Effects of Customer Service

Sin etiquetas

Conjunto de Diapositivas

Understanding the Effects of Customer Service

Dealing with Customers

Sin etiquetas

Apunte

Dealing with Customers

Handling Customer Complaints

Sin etiquetas

Elemento multimedia

Handling Customer Complaints (Enclavar)

Dealing with Customer Concerns and Issues

Sin etiquetas

Apunte

Dealing with Customer Concerns and Issues

Risk Assessment in the Workplace

Sin etiquetas

Diagrama

Risk Assessment in the Workplace

Customer Service Quiz

Sin etiquetas

Test

Customer Service Quiz

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Customer Service in Hospitality

Defining Customer Service

Understanding the Effects of Customer Service

Dealing with Customers

Handling Customer Complaints

Dealing with Customer Concerns and Issues

Risk Assessment in the Workplace

Customer Service Quiz