Customers

Customers

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Pie de foto: : The possibility to provide exceptional service is available to almost any company—if it believes in its people, is willing to innovate, and really cares about their customers’ experience..

WHAT IS A CUSTOMER?     HOW TO TREAT A CUSTOMER?     WHAT DO YOU THINK ABOUT THE QUOTE?

HOW TO TREAT A CUSTOMER?

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1. Use the right term. First, I don't call people clients, or even customers. At my company we refer to them as “guests,” 2. Anticipate needs. A great waiter knows when to refill your glass or bring the check, just as a great company anticipates what their guests need  3. Give respect. It costs nothing to be courteous, but you can pay dearly if you aren't.

HOW TO TREAT A COSTUMER?

4. Treat everyone like a VIP. “There's only one boss, the customer,” Sam Walton once said. “He can fire everybody from the chairman on down simply by spending his money elsewhere.” 5. Show immediate action and solutions, not blame. Sometimes things get messed up, but apologies, which matter, mean nothing if they aren't followed by action. Well done is better than well said. 6. In other words, be always kind.

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Bad customer, so...?

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Pie de foto: : WHAT SHOULD YOU DO?

IF YOU HAD DIFFICULT SITUATIONS...?

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Pie de foto: : HOW TO SOLVE THOSE PROBLEMS?

•YOUR EVENT IS GOING TO START AT 8:00 PM, BUT, THE BAD ORGANIZATION THAT YOUR WORKERS HAVE, IT WON’T BE POSSIBLE TO START AT THIS HOUR. YOUR CUSTOMERS ARE THERE WAITING AND THEY ARE GETTING IMPATIENT. WHAT SHOULD YOU DO AS A BOSS?   •YOU HAVE A PARTY AND THE DJ HAD AN ACCIDENT AND COULDN’T ARRIVE TO YOUR PARTY. WHAT SHOULD YOU DO?

WHAT SHOULD YOU DO AS A BOSS?

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1. SAY "GOOD MORNING" WITH A SMILE!   2. DO NOT BE ANGRY.   3. GIVE POSSIBLE SOLUTIONS!!   4. BE KIND. 

Pie de foto: : IF YOU WANT TO BE A GOOD BOSS, LEARN HOW TO HEARD CORRECTLY.