Chapter 2 Definitions

Pregunta	Respuesta
Management style	the behaviour and attitude of the manager when making decisions, directing and motivating staff and when implementing plans to achieve business objectives.
Autocratic management style	where the manager tells staff what decisions have been made.
Persuasive management style	where the manager attempts to sell decisions made.
Consultative management style	where the manager consults employees before making decisions.
Participative management style	where the manager unites with staff to make decisions together.
Laissez-faire management style	where the employees assume total responsibility for, and control of, workplace operations.
Contingency management theory	stresses the need for flexibility and the adaptation of management styles to suit the situation.
Management skills	the abilities or competencies that managers use to achieve business objectives.
Communicating	the ability to transfer information from a sender to a receiver, and to listen to feedback.
Delegating	refers to the ability to transfer authority and responsibility from a manager to an employee to carry out specific activities.
Planning	the ability to define business objectives and decide on the methods or strategies to achieve them.
Strategic planning	long-term planning, usually over two to five years.
Tactical planning	flexible, adaptable, medium-term planning, usually over one to two years, which assists in implementing the strategic plan.
Operational planning	provides specific details about the way in which the business will operate in the short term.
SWOT analysis	involves the identification and analysis of the internal strengths and weaknesses of the business, and the opportunities in, and threats from, the external environment.
Leading	the ability to influence or motivate people to work towards the achievement of business objectives.
Decision-making	the ability to identify the options available and then choose a specific course of action from the alternatives.
Interpersonal skills	refer to the ability to deal or liaise with people and build positive relationships with staff.
Corporate culture	refers to the values, ideas, expectations and beliefs shared by members of the business.

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