MGMT330 Chapter 4

Pregunta	Respuesta
attitude	a psychological tendency expressed by evaluating a entity with some degree of favour or disfavour.
affect	the emotional component of an attitude.
cognitive dissonance	a state of tension that is produced when an individual experiences conflict between attitudes and behaviour.
social learning	the process of deriving attitudes from family, peer groups, and culture.
job satisfaction	a pleasurable or positive emotional state resulting from the appraisal of one's job or one's job experiences.
organizational citizenship behaviour	behaviour that is above and beyond the call of duty.
organizational commitment	the strength of an individual's identification with an organization.
affective commitment	the type of org. commitment that is based on an individual's desire to remain in an organization.
continuance commitment	org. commitment that is based on the fact that an individual cannot afford to leave.
normative commitment	org. commitment that is based on an individual's perceived obligation to remain with an organization.
emotions	mental states that typically include feelings, physiological changes, and the inclination to act.
emotional labour	the need to manage emotions in order to perform one's job effectively.
emotional dissonance	conflict between what one feels and what one is expected to express.
emotional intelligence	a set of abilities related to the understanding and management of emotions in oneself and others.
emotional display rules	expectations regarding what emotions are appropriate to express in specific situations.
emotional contagion	a dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously, through non verbal channels.
ethical behaviour	acting in ways consistent with one's personal values and the commonly held values of the organization and society.
values	enduring beliefs that a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence.
Machiavellianism	a personality characteristic indicating one's willingness to do whatever it takes to get one's own way.
cognitive moral development	the process of moving through stages of maturity in terms of making ethical decisions.

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