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Counselling

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counselling hrm
Joseph Tan Jiunn
Mapa Mental por Joseph Tan Jiunn, actualizado hace más de 1 año
Joseph Tan Jiunn
Creado por Joseph Tan Jiunn hace más de 9 años
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Resumen del Recurso

Counselling
  1. Problems that requires counselling
    1. Internal Problems
      1. Personality
        1. Work Stress
          1. Reduced Production
            1. Increased errors
            2. External Problems
              1. Marriage
                1. Finance
                  1. Health
                2. Effective counselling process
                  1. STEP 1: Develop Rapport
                    1. STEP 2: Determine Problems
                      1. STEP 3: Determine the Goals
                        1. STEP 4: Action Plan
                          1. STEP 5: Evaluation & Follow up
                          2. Skills for counselling
                            1. Listening
                              1. Empathy
                                1. Questioning
                                  1. Observing Body Language
                                    1. Paraphrasing
                                    2. Benefits of Counselling
                                      1. Individual
                                        1. Personal Development
                                          1. Benevolence
                                            1. Motivation
                                              1. Less stress
                                                1. Motivation
                                                2. Organisation
                                                  1. Decrease number of turnover, absenteeism
                                                    1. Improvement in employee performance & productivity
                                                      1. Monitor organisational health
                                                        1. Increased loyalty
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