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Chp. 19 business communications
Descripción
business Mapa Mental sobre Chp. 19 business communications, creado por nkeely14 el 06/11/2013.
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business
Mapa Mental por
nkeely14
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nkeely14
hace casi 11 años
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Resumen del Recurso
Chp. 19 business communications
getting across the message
internal
information exchanged within the business
eg. instructions between manager and employee
external
communication between business and outsiders
eg. communication with suppliers,customers,shareholders
choosing a method
speed
how quickly will the message be delivered
reliability
is it likely for it to get lost or misunderstood
cost
how expencive will method be
security
must the message be kept secret
types of communication
oral
meetings/telephone
quick and informal way
written
slower than oral
have a record of the message
eg.emails,letters,reports,trading documents
senders takes more care on what and how it is being said
visual
takes form in diagrams,charts,graphs
bar chars,trend graphs,pie chart
easy to understand
communication agencies
an post
publicity post
leaflets distributed to all of public in an area
post aim
publicity/letters to people you already know eg. someone who donated to your charity
business reply service
send a special envelope and people can return with service without using a stamp
freepost
allows customers to write to company and are not charged if they write freepost in address
telecommunication services
eircom,vodafone,meteor,o2
offer telephones and mobile phones
free-fone 1-800
call is free if dialing 1-800 infront of number
fax
internet
research and communication
Recursos multimedia adjuntos
bar_chart_pie_chart_trend_graph (image/jpg)
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