Business Management Communication

Barriers
1. Noise
2. Physical Environment
3. Emotions
4. Technological Breakdown
5. Incorrect Choice of Medium
6. Language
7. Selective Perception
8. Filtering
Stakeholders
1. External
  1. Macro
    1. Government
    2. General Public
  2. Opperating
    1. Competitors
    2. Customers
    3. Suppliers
    4. Special Internal Group
      1. Unions
2. Internal
  1. Employees
  2. Shareholders
  3. Owners
Channels
1. Non-official
  1. Grapevine
2. Official
  1. Formal
3. Direction of Communication
  1. Lateral
  2. Downward
  3. Upward
Purpose of Communication
1. To Educate
2. To gather Information
3. To Inform
4. To Persuade
5. To Solve Problems
6. To Instruct
Methods of Communications
1. Non Verbal
  1. Clothing
  2. Colour
  3. Symbols
  4. Environment
  5. Corporate Culture
2. Verbal
  1. Oral
    1. Interviews
    2. Meetings
    3. Phone Calls
    4. Written
      1. Emails/Fax
      2. Letters
    5. Lectures
Management Styles
1. Autocratic
  1. TELLS staff what decisions have been made
2. Persuasive
  1. SELLS decisions it has made to staff
3. Consultative
  1. CONSULTS staff before making decisions
4. Participative
  1. JOINS with staff to make a group decision
Corporate Culture
1. Shared values and beliefs
2. What is important and how things work in their particular organisation
3. Corporate culture is closely linked to ethical behaviour
4. Cultivated by:
  1. Providing an example
  2. Recognising and rewarding appropriate action
  3. Recruiting and selection practices in line
  4. Training in line with the desired culture
  5. Communicating aspects of the desired culture (for example, through networks or by publishing a company magazine)
7 Cs of Communication
1. Clear
2. Consise
3. Concrete
4. Correct
5. Coherent
6. Complete
7. Courteous
Business Letter Format
1. Name and Address of receiver
  1. Greeting
    1. Subject Matter
      1. Body of the Letter
        Saluation (For example, Regards)
        Signature
        Sender's name and Position/Title
The 3 phases of Communication
1. What form "Encodes"
2. "Decodes"
3. "Feedback"
Social and Ethical Responsibility
1. Ethical is following the rule and regulation laws
2. Social is going beyond the law

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Business Management Communication

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	Creado por Lachie Robertson hace más de 8 años