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7906424
Demand management and customer service
Descripción
Mapa Mental sobre Demand management and customer service, creado por Sonaly Verdin el 01/03/2017.
Sin etiquetas
customer service
logistics
training
Mapa Mental por
Sonaly Verdin
, actualizado hace más de 1 año
Más
Menos
Creado por
Sonaly Verdin
hace más de 7 años
106
0
1
Resumen del Recurso
Demand management and customer service
Inbound-to-operations logistics systems
Activities and process that procede and facilitate value-adding activities.
https://www.youtube.com/watch?v=z9TH7aGmOcE
Demand management
Focus efforts to estimate and manage customer's demand, with the intention of using this information to shape operating decisions.
Supply-Demand Misalignment
Forecasting
Amount of product that will be purchased by consumers.
Long-term forecasts
Midrange forecasts
Short-term forecasts
Collaborative Planning, Forecasting and Replenishment
Order Fulfillment
Information sharing
Decision making
Performance measures
Technology
Order-Management System
Receive order
Enter order
Check credit
Order cycle
1. Order Placement
2. Order processing
3. Order Preparation
4. Order Shipment
Customer Service
Customer Service as an activity
Customer Service as performance measures
Customer Service as a philosophy
Elements of Customer Service
Time
Dependability
Communications
https://www.youtube.com/watch?v=nxtaMdu55Ug
Convenience
Recursos multimedia adjuntos
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