Demand management and customer service

Inbound-to-operations logistics systems
1. Activities and process that procede and facilitate value-adding activities.
  1. https://www.youtube.com/watch?v=z9TH7aGmOcE
Demand management
1. Focus efforts to estimate and manage customer's demand, with the intention of using this information to shape operating decisions.
Supply-Demand Misalignment
Forecasting
1. Amount of product that will be purchased by consumers.
  1. Long-term forecasts
  2. Midrange forecasts
  3. Short-term forecasts
Collaborative Planning, Forecasting and Replenishment
Order Fulfillment
1. Information sharing
2. Decision making
3. Performance measures
4. Technology
Order-Management System
1. Receive order
2. Enter order
3. Check credit
Order cycle
1. 1. Order Placement
2. 2. Order processing
3. 3. Order Preparation
4. 4. Order Shipment
Customer Service
1. Customer Service as an activity
2. Customer Service as performance measures
3. Customer Service as a philosophy
Elements of Customer Service
1. Time
2. Dependability
3. Communications
4. https://www.youtube.com/watch?v=nxtaMdu55Ug
5. Convenience

Resumen del Recurso

	Creado por Sonaly Verdin hace casi 8 años