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Deming
Descripción
Deming's statistical quality theories
Sin etiquetas
management
quality
administración de empresas
Mapa Mental por
Maria Estrada
, actualizado hace más de 1 año
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Creado por
Maria Estrada
hace más de 7 años
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Resumen del Recurso
Deming
Japan's Savior after the WWII
PDCA Cycle
Plan
Do
Check
Act
System of Profound Knowledge
Appreciation for a system
Seeing the organization as a system
Theroy of Knowledge
What we think we know isn't always what it is, we can be mistaken
Knowledge about variation
Understand that there can be mistakes or events that alter the system
Common events from the system that can be predicted
Unique events that can't be predicted
Psychology of individuals, society and change
The organization's system is made of people so it is important to understand people
The 14 Principles
1. Have a constant purpose that allows to to stay in business and think long-term
2. Adopt the new philosophy
Nota:
The way of management and the new purpose
3. Build quality products from the begining
4. Minimize total costs
5. Improve constantly
6. Institute training on the job
7. Institute leadership
8. Drive out fear
9. Break down barriers between departments
10. Eliminate work quotas, lead instead
11. Help workers feel proud or their jobs
12. Help managers and engineeres be proud of their jobs
13. Institute a program of education and self-improvement
14. Make everybody part of the change
5 Deadly deseases
Lack of constancy of purpose
Not knowing what the business is for
No planning for the future
Lack of long-term definition and goals
Emphasis on short-term profits
Short-term thinking
Worshiping of working quotes
Sacrifices long-term growth
Evaluation by performance
Is arbitrary and unjust
Demoralizing to employees
Nourishes short-term performance
Annihilates team work, encourages fear
Mobility of Management
Managers don't know the company
Managers without roots and experience
Running a company based on visible figures alone
Sales rates
Costs
Productivity
Numbers and superficial data that doesn't show the deepness of the company's events
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