4744694
Description
Flashcards by yazminva07, updated more than 1 year ago
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Created by yazminva07
over 8 years ago
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| Question | Answer |
| YAZMIN ARLETH VERGARA AGAMEZ | BUSINESS CORRESPONDENCE TEACHER . EVA MERCADO SCHEDULE AM |
| How should be the language in business correspondence? | The language in business letter should be; Clear: short, simple words Concise: strong verbs, active voice Coherent: linking words, list Correct: grammar / spelling |
| What are the types of communication in a business letter? | The types of communication in a business letter are; • Intra-office communication: internal, within organization Colleagues, different departments, levels Email, memo, letter. • Inter-office communication External: Outside organization Clients, customers, suppliers, etc.; email, letter |
| What should consider for an international business correspondence? | Use commonly understood words and phrases Avoid humour, jargon, idioms, slang Consider decision-making style of recipient's culture Choice of spelling Check for appropriate forms of date |
| Make a list three tips for writing a business letter? | • Before writing the letter, you must determine your purpose and audience. • Take a few minutes to list all of the specific points you need to cover. • Always try to be civil and friendly even if the subject matter is stern and sensitive. Avoid informal language but do not use old-fashioned or over-formal language. |
| If you don't have preprinted letterhead, how should make it? | If you don’t have a preprinted letterhead, you should write your name, title and return address. You may also include your telephone, email address and type the date. |
| How to create and maintain goodwill with of business letter? | The business letter is very important for maintain goodwill, Businessmen at times send letters to enquire about complaints and suggestions of their customers. They also send letters to inform the customers about the availability of a new product, clearance sale etc. All this results in cordial relations with the customers, which enhances the goodwill of the business. |
| What is meant of Outer Features in the Business letter? | In the business letter the outer features refers to the appearance of the letter is include; quality of paper, color of the Paper, size of the paper, folding of letter, envelope. |
| Why the business letter serves as evidence? | Because we cannot memorize all facts and figures in a conversation with a customer or other people. Through letters, he can keep a record of all facts. Thus, letters can serve as evidence in case of dispute between two parties |
| How is the formality in a business letter? | The formality in a business letter depends on; Position of writer in relation to reader Purpose and subject of communication |
| Which are the inner features of a good business letter? | The inner features of a good business letter refer to the quality of language, its presentation is includes; Simplicity Clarity Accuracy Completeness Relevance Neatness |
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